Administrative Assistant Customer Service

ABIOLA FAYEHUN

ADMINISTRATIVE ASSISTANT

Toronto, ON

P: 647-***-**** E: ac7xdk@r.postjobfree.com

SKILLS

Articulate and well-spoken

Administrative assistance

Mail handling

Accurate and detailed

Answering incoming calls

Attendance record management

Delivering files

Works well under pressure

Office management

Social media knowledge

Teamwork and collaboration

Microsoft Word, PowerPoint expertise

PERSONAL SUMMARY

Professional and knowledgeable Office Assistant versed in administrative support and customer service. Offering 3 years’ experience managing company reputation with customers. Highly efficient with strong problem solving and communication skills

WORK HISTORY

Administrative Assistant 09/2017 to 09/2018 (Contract)

F10 Studio – Toronto Ontario

Responded to special requests and needs.

Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.

Improved customer service by listening to customer feedback and prioritizing long-term business goals.

Input all documents into the records management system.

Checked accuracy and integrity of files and resolved errors.

Assumed general clerical tasks independently as well as under guidance.

Maintained customer confidence and protected operations by keeping information confidential.

Managed daily office operations, including client account, supply, and inventory and records management.

Greeted customers and visitors in-person and via telephone calls.

Administrative Assistant 02/2015 to 08/2017

Elmos Unique Consultant – Toronto Ontario

Maintained the reception area and ensured its appearance was within company standards.

Opened and properly distributed incoming mail.

Answered telephone inquiries from clients, vendors and the public.

Assisted senior administrative professionals with daily work tasks.

Worked successfully with different methods of data collection.

Prepared packages for shipment, pickup or courier delivery to customers.

Greeted clients and visitors in a friendly, courteous manner.

Ensured that all calls were answered in a timely manner and that all calls were forwarded to the appropriate parties.

Greeted, assisted and directed visitors, vendors and the general public, employing a professional, courteous and respectful demeanor.

Manager 09/2013 to 01/2015

Thread Culture – Toronto Ontario

Developed improved filing systems for confidential client records and reports to increase operational efficiency.

Reduced risk by ensuring safety compliance adherence.

Met with each associate to establish realistic sales goals for the month.

Managed client correspondence and tracked records to foster office efficiency.

Strengthened existing customer relationships through extensive communication and proven marketing strategies.

Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members.

Maintained store equipment, including computers, printers and fax machines.

Earned management trust by serving as key holder, responsibly opening and closing store.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

EDUCATION

Anthropology

York University – Toronto Ontario

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