Director and Implementation Consultant

Core Accomplishments

Experience

SHARON WELLINGTON BOONE

C: 770-***-**** ac7x9a@r.postjobfree.com

NPN # 8111033

Licensed in More than 15 states

Operational Strategy

Effective Staff Management and

Development

Contract Review and Alignment

Program Management

Excellent Written and Verbal

Communication

Product Enhancements

Quality Assurance

Process Improvement

Budget Oversight and Containment

Consulting

SOP implementation

Project Management -PMP #20428

Develop Performance and

Compliance Metrics

Write Business Cases, Requirement

Documents, Case Studies

Accomplished senior manager

Proven track record for implementing and overseeing multiple projects Orchestrating cross-continental engagement with global teams to accomplish core operational objectives

Keen ability to recruit, develop and retain top talent Demonstrative sales coach and mentor

Documented success in decreasing operational costs while increasing sales revenue through standardization of sales and training processes. Proven ability to align processes to optimize results and exceed client expectations

Process and thought innovator

Ability to engage all stakeholders - internal, external and executive Increase overall organizational and operational efficiency for multiple engagements

Program Manager, PMP Feb 2018 to Current

HGS Healthcare USA - Roswell, GA

Successfully standardize and align 7 programs to Corporate Business Excellence requirements for Governance, documentation, training and operational processes, Reporting visibility and transparency, Action Plans, Business Reviews, Operations Manuals, Masters Services Agreement and Statement of Work KPIs Plan and Execute Multiple Performance Improvement Projects across US Geography

Manage Stakeholder communication and Track Deliverables at all stages of implementation.

Coordinate with Global Interdisciplinary Team

Document business processes and requirements to develop workflow automation Lead process improvement in training, quality, sales enrollment, compliance and governance

Write Business Cases, Performance Improvement Plans, Requirement Documents, reporting requirements, user stories for customer relationship management comparison for end user optimization

Coordinate Operations internal and external Audit Compliance Education and Training

Design back office staff management system to integrate external reports and reduce manual input.

Monitor multiple CRM databases to confirm compliance and productivity Director of Operations Jun 2012 to Jan 2018

Colibrium/HGS - Roswell, GA

Developed Microsoft CRM Lead Management, tracking and auditing process to optimize agent follow up, streamline sales cycle and increase conversions. Analyzed effectiveness of CRM use through interviews, observation and user stories. Made recommendations for changes, reportable data requirements and work flow effectiveness for scripting

Led team to create requirements to migrate use of share point and Excel to cloud based CRM solution for Agent credential tracking

Directed and Managed all aspects of Operations for more than 11 Health Insurance Carriers- overseeing more than 850 agents over 5 seasons in both Medicare and ACA Carriers

Developed and Implemented Strategic Sales Platform and process resulting in 7 point conversion increase in enrollments.

Drove Conversion to more than 76,000 enrollments over 5 seasons translating into

$263,568,000 of annualized premium for Healthcare Clients As a member of the Pursuit Team, Review Statements of Work, Master Services Agreements and Contractual details to determine organizational and operational alignment and advise as to project acquisition suitability Senior Agent Jul 2008 to Dec 2011

VIMO - Marietta, GA

Consistently met and exceeded department expectations for productivity and accuracy levels.

Consulted with consumers in more than 40 states on telephonic sales platform for fortune 500 insurance carriers

Consistently exceeded company goals for conversion and compliance Cross-sold ancillary products to increase production Generated more than 4.5 million in annualized premium - acquiring more than 2250 clients.

Recognized as top sales generator, increasing sales level by 70% in 2009 alone. Teacher Aug 2000 to Apr 2005

Clayton County Board of Education - Lake City, GA

Increased 2nd and 4th Grade Proficiency in Writing through Georgia's Best writing program

Mentored Peers in Constructive techniques for developing skilled writers in primary grades

Nominated Teacher of the Year 2004

Production Manager/ Feb 1996 - Sept 1999 and July 2005 - Nov 2007 ASC Mercedes Benz - Arlington, VA

Managed the production output of more than 28 certified MB technicians based on established insurance claim guidelines to decrease "loss of use" Increased Shop production for 30% in the first 9 months ( Initial stint from 96-99). Consistently decreased labor cost and mitigated profit loss through workflow planning and fair distribution of work in accordance with technical skill sets. Budgeted monthly departmental acquisition and labor expenses and implemented cost controls.

Bachelor of Arts

Georgetown University - Washington DC

Skills

Microsoft Suite Proficiency

Microsoft Project Management

Microsoft CRM Proficiency

Salesforce

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