SELISA A. ODEN

*** ******* ****** *********, ** *0238 Email: ac7x8s@r.postjobfree.com Phone: 731-***-****

PROFESSIONAL SUMMARY

Dedicated business professional with diverse skills employed in the IT, HR and healthcare industries. Team player with strong interpersonal and organizational abilities to support business operations and deliver superior customer service. Extensive data entry and reporting experience and comfort in administrative environment.

EXPERIENCE

Apria Healthcare (Billing Center) – Jackson, TN Mar 2016 – Jul 2018

Sr. Quality Specialist

Provided timely review of patient accounts to resolve outstanding billing items and followed set policies and procedures to discharge accounts with no path to payment.

Manpower – McKenzie, TN Oct 2014 – Sep 2015

Staffing Specialist

Delivered high quality customer service to clients to meet staffing needs through effective interviewing, recruiting and hiring practices. Performed all administrative/HR related duties including worker’s compensation, payroll, wage verifications, etc. for successful branch operations as regulated.

Apria Healthcare (Billing Center) – Jackson, TN Apr 2013 – Oct 2014

Patient Financial Services Representative

Processed financial assistance applications and provided first level customer support to patients. Educated patients about financial hardship process, discussed account status, took payments, and managed all financial services’ correspondence.

Customer Inquiry Representative

Responded to inbound patient telephone inquiries regarding their billing and account status. Processed payments and pursued unpaid balances and/or payment obligation in compliance with company policies, regulations and procedures. Computer operations and correspondence management.

Natural Vibes Hair Studio – Humboldt, TN May 2012 – Apr 2013

Receptionist

Reception, appointment scheduling, collected payments and performed general clerical duties. Monitored visitor access, maintained clean and professional reception area.

United American of Tennessee, Inc. – Memphis, TN Mar 2007– Mar 2009

Enrollment Coordinator

Provided first level customer support to per regulatory guidelines. Managed production, collection and review of applications for enrollment (licensed insurance agent). Responded to inquiries concerning benefits, eligibility and claim status. Performed routine administrative duties that included community outreach, computer operations and reporting activities.

EDUCATION

DeVry Institute of Technology, Decatur, GA ~ Bachelor of Science in Telecommunications - 1999 Graduate