Manager Desktop Support

EUGENE OBRIEN ** Ludlam Rd Monroe, NY *****

Mobile: 845-***-****

Email: ******@*****.***

PROFESSIONAL SUMMARY

A seasoned IT professional with strong background in data center operations, system administration, virtualization, and 15 years as a technical leader managing the IT Infrastructure Team for a large travel services firm ensuring our work aligned with national and global strategies. A total of over 22 years’ experience as a System Administrator in a Windows server, Linux server, Microsoft Office 365, and Azure cloud based computing environment. IT EXPERIENCE BY TECHNOLOGY

Microsoft Azure cloud computing

Data Center operations

Office 365 with Exchange online mail services

Windows Server 2000 to 2012

Linux Centos and Red Hat servers

Microsoft Active Directory, group policy, DNS, and DHCP

SAN storage with Brocade fiber connectivity

VMware virtualized servers

PROFESSIONAL EXPERIENCE

Flight Centre Travel Group/Liberty Travel Montvale, NJ Manager IT Infrastructure March 2002 – February 2018

Manage a team of System and Database Administrators supporting the physical and virtual IT infrastructure for Flight Centre USA

Assist team in managing our physical datacenter operations, servers, storage, backups, and monitoring

Managed and assisted in the migration of our physical datacenter servers to the Azure cloud. Allocated and managed Azure cloud resources to align with active projects and control costs.

Collaborated closely with Security and Compliance Team to ensure our physical and cloud based systems and procedures met PCI standards

Proactively track project related issues and risks, developing remediation plans while working closely with the Project Management Team

Work closely with senior management and other teams to develop strategic direction, technology roadmaps, and budgets. Assisted Finance Team with understanding of Azure services charges and worked to reduce total Azure spend

Assisted with the development and implementation of IT policies and procedures, including those for architecture, virtualization, capacity planning, security, and disaster recovery. Worked with CTO to have entire IT department ITIL Foundation certified

Work closely with Application Development and Network Teams when designing and implementing solutions. Member of Change Management Team.

Monitor system performance and recommend process efficiencies that can be implemented to maximize system performance and employee productivity

Participate in all hardware and software evaluations

Made purchasing recommendations, opened RFP’s, and worked with vendors to secure the best price to value solutions. Assisted CTO with final decisions on vendor selection

Work with Flight Centre Global Contracts Team on our Office 365 licensing, Microsoft Azure subscriptions, and Microsoft billing

Main point of contact for US Microsoft licensing Flight Centre Travel Group/Liberty Travel Ramsey, NJ Storage/Windows/Unix Administrator January 1999 – March 2002

Operation, configuration, and zoning administration of EMC and IBM SAN with Brocade fiber connectivity

Installation, configuration, and administration of Linux, HPUX, and Windows servers in a physical and virtualized environment

Configuration and operation of MS Active Directory Domains including group policy management

24/7 technical support and maintenance

Performed virtualization project from physical servers to a VMware platform

Scheduling and managing backup and recovery of systems

Monitoring with Nagios monitoring solutions

Flight Centre Travel Group/Liberty Travel Ramsey, NJ Help Desk Associate June 1995 – January 1999

Started as entry level Help Desk Associate answering phones and solving computer related issues for headquarters and remote locations

Provided desktop support to headquarters users

Imaging and configuring computers to be used as replacement for malfunctioning units

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