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Customer Service Administrative Assistant

Medina, Ohio, United States
December 12, 2018

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June **** to July ****

Lincoln Electric- Senior Payroll Specialist Euclid, Ohio

Process Payroll for 5,000 Employees

Bi-weekly & Monthly


Vacation Accrual




March 2018 to May 2018

Swagelok – Payroll Specialist Solon, Ohio

Process Payroll for 4000 Employees

Bi-weekly and Monthly


Vacation Accruals

Reports as needed


Ultipro Software-Kronos

Provide Customer Service

October 2012 to November 2017 Brook Park, Ohio

Heartland Payroll-Payroll Specialist

Working Knowledge of Payroll Software

Process Payroll with 1 to 1000 Clients

Provides Customer Service


Vacation Accruals’

Resolves Payroll issues for Clients

Ensures payrolls are processed timely

Provides Client training when necessary

Escalates or transfers Clients issues to Payroll Supervisor when necessary

Keys payrolls accurately and process all necessary document

Other Administrative duties as assigned

November 2001- August 2012

Century Oak Care Center Middleburg Hts., Ohio

Director of Human Resources/Payroll

Payroll functions encompass ensuring all daily punches are correct, keeping garnishment logs, process all payroll deductions when appropriate including holiday pay, vacation and sick days used.

Performs the direct deposits for employees to their financial bank/credit union, etc. of choice for the 125 employees, hourly and/or salaried.

Maintains employee files and updates as required to assure choices of benefits are current, in-service logs are up-to-date, physicals and drug-testing reports are timely.

Keeps a file showing all nursing staff credentials are current.

Files unemployment and worker’s compensation claims.

Involved in interview process and performs orientation sessions for new hires.

Aides Department Heads with employee disciplinary issues and terminations.

Files payroll taxes, SUTA, FUTA, RITA and processes W2’s.

Assists owners with letters for legal matters, special projects, and all confidential matters.

Troubleshoots computer and phone issues as they arise.

Communicates with outside organizations to post open positions to recruit needed employees.

Interacts with family members and residents when called on to help in areas of dining services, transporting residents, obtaining necessary items.

Is part of the “Weekend Manager On Duty” responsibilities for rotation coverage.

Attends Southwest Safety Council meetings and reports all information to those in need.

Accounts Payable Coordinator

Maintained General Ledgers for all vendor entries regarding accounts payables

Processed purchase orders to assure proper documentation and approval signatures were submitted.

Kept vendors informed of the status of their payable requests.

Performed the end of the month and end of the year reports as required.

Maintained records of all bills paid and unpaid.

Orders office supplies and maintains distribution of said supplies.

Controls employee requests for outside vendors to maintain the computer system.

March 2001-October 2001

HCR Manorcare Cleveland, Ohio

Business Office Assistant

Performed all Accounts Payable duties.

Maintained accounting books to track accounts receivables.

Performed collection process sending letters to residents/responsible parties.

Worked with the collection vendor when accounts were past due.

Performed billing to Medicare, Medicaid, Insurances, HMO’s, to collect for services rendered.

Completed end of month reports.

Receptionist relief when required.

September 1997 to January 2001

MGM Carpeting & Interiors Westlake, Ohio

Administrative Assistant/Claims Manager

Assisted Vice President for special projects.

Handled all manufacturer claims, purchase orders, receiving and shipping.

Performed all duties to process accounts receivables and accounts payables.

Communicated to those who were involved in the collection process.

Kept general ledger entries and reconciled all accounts.

Performed all typing and filing as required.

Receptionist duties were performed when needed.

Rocky River High School Rocky River, OH

Business Administration

Certified Drug-Free Workplace Instructor

Notary Public


10-Key Adding Machine

Microsoft Word

Multiple Phone Lines

Types + wpm

Microsoft Excel

Various Copiers

Paychex – Payroll Preview

Microsoft Outlook

Scanner & Fax Machines



Great Plains



Cleveland Southwest Safety Council

Chairman of the Century Oak Care Center Safety Committee


Twice Voted Employee of the Month

699 N Huntington St #227 Medina, Ohio 44256 216-***-****

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