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Customer Service Sales

Location:
Alton, Ontario, L7E 2L7, Canada
Posted:
December 12, 2018

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Resume:

EDITH GASPAR

*** ***** ******** **

BOLTON, ONTARIO

L7E 2L7

Home: 905-***-****

Cell: 416-***-****

ac7x4q@r.postjobfree.com

RE:EMPLOYMENT OPPORTUNITY

Enclosed herewith please find my personal resume, which includes details for your review and consideration.

This resume, unique and polished in its appearance, is a reflection of my qualifications and experience. Aside from being able to meet demands of the job while exhibiting my willingness to address the new challenges, I would bring to the position:

Highly transferable skills combine with an impressive Customer Service employment history that includes eleven years experience at Spalding Canada. Now known as Callaway Golf Canada.

The ability to communicate multi-lingually works effectively and interacts well with others at all levels, especially with regards to the provision of high level customer service and support of outside sales reps.

Candidate who possesses a personality that begins and ends each day with great enthusiasm. Commitment to ensuring that those who depend on me are satisfied with my support. Your early response to this letter and the opportunity of arranging a personal interview would be greatly appreciated.

Thank you for your attention to this matter.

Sincerely,

Edith Gaspar

Enclosed Resume

EDITH GASPAR

113 FRANK JOHNSTON RD

BOLTON, ONTARIO

L7E 2L7

Home: 905-***-****

Cell: 416-***-****

ac7x4q@r.postjobfree.com

OBJECTIVE

Seeking a challenging, progressive and dynamic position within the Transportation sales field utilizing abilities development through my education and experience, with the opportunity for professional advancement based on demonstration performance.

HIGHLIGHTS OF QUALIFICATIONS

Track record of successful and extensive experience in the field of customer service over 11 years with Spalding Canada now known as Callaway Golf Canada and 14 years in sales in the employ of Western Canada Express/Apex Motor Express. Thrive in a fast paced and service-oriented environment, where the ability to work well under pressure, prioritize objectives, anticipate/address/resolve the daily concerns of those relying upon my support while meeting strict deadlines, is synonymous with daily operational success.

Exemplary Communications, organizational and interpersonal skills together with proven decision-making, problem solving, time management and multi-tasking capabilities. Interact well with others at all levels: definite "people" person with talent for winning the trust, confidence and patronage of clientele.

Self-motivated, detail oriented, quick and eager to learn any concepts and /or procedures that may enhance company productivity, profitability and progress. Computer Literate: IBM desktop/personal PC Windows XP, MS Office (word excel) MS Outlook Express Netscape Navigator, Data Entry/Processing, Keyboarding 15000 (keystrokes per hr) AS400 and 360 Freight Match Load link program. CRM (Sugar) Base, Zoom. ACQUIRED SKILLS

Fluent in English and Croatian (speak/write/read) with fair comprehension of both German and Italian.

Candidate who functions at peak efficiency when working alone in an unrestricted and unsupervised atmosphere, yet fully capable of effective dealing with clients/co-workers. Highly ambitious, assertive, hardworking, energetic, honest, punctual, reliable and dedicated to philosophy that "any job" worth doing is worth doing well. EDITH GASPAR

113 FRANK JOHNSTON RD

BOLTON, ONTARIO

L7E 2L7

Home: 905-***-****

Cell: 416-***-****

ac7x4q@r.postjobfree.com

WORK EXPERIENCE

Ameri-Connect Freight Services

Brampton, On

Business Development Officer

January 8 2018 – May 8 2018

• I was the Sales Support to outside reps and I'm Inside Sales to prospect dormant and existing accounts to secure new business.

• Collaborating with internal departments and sales team to develop customer solutions and grow incremental sales. Introduce customers to our online tools.

• Will assist with rates for reps. Work alongside the pricing team and myself and meet department managers. Assist and work alongside our account Manager to execute the implementation on our new customer procedure.

• Contact all new customers to make sure things run smoothly. Send out letters and sales/marketing material to customers. Ensure all pertinent information is gathered and communicated with Department Managers.

• Keep CRM up to date so we can have all timely and relevant information. SUPERIOR LOGISTICAL SERVICES

Woodbridge, ON

APRIL 2016-SEPT 2016

INSIDE SALES REPRESENTATIVE

B2B Cold Calling to get new revenue

Trying to secure new business by calling previous customers Generating quotes for customers

WESTERN CANADA EXPRESS AND APEX MOTOR EXPRESS

Concord, ON

2000- 2014

SALES/MARKETING COORDINATOR

2013-2014

EDITH GASPAR

113 FRANK JOHNSTON RD

BOLTON, ONTARIO

L7E 2L7

Home: 905-***-****

Cell: 416-***-****

ac7x4q@r.postjobfree.com

Clear out all new leads from the CRM system and

assign to appropriate outsides sales reps.

Enter the reps activity reports

Send out customer movement analysis reports to customers on first of each month. Enter all new business over $100,000 into the CRM system Update the system with any new documents and or fuel surcharge updates Deliver weekly reports to the VP of Sales and to the VP Prepare active sales reports and new business reports Distribute monthly reports to all reps across Canada Ship marketing material to sales reps throughout Canada Assist on incoming calls

Setup customers for accessorial e-mails

PRICING ANALYST

2012-2013

Rating all bills

Providing rate quotes from e-mail requests

Providing quotes over the phone from the computerized system INSIDE SALES COORDINATOR/SALES REPRESENTATIVE

2000-2012

Interfacing with existing customers to renew rates, prospect for new business and securing accounts, selling "LTL” service apprehending freight from 3 sixty load link. Using the CRM system.

Dealing with customers that call in for quotes, making cold calls, promoting company services, dealing with logistic /warehouse managers. Sending rate quotes via email, fax or by mailing out rate packages. Supporting 5 outside sales representatives in various areas within the GTA EDITH GASPAR

113 FRANK JOHNSTON RD

BOLTON, ONTARIO

L7E 2L7

Home: 905-***-****

Cell: 416-***-****

ac7x4q@r.postjobfree.com

CALLAWAY CANADA (formally known as Spalding Canada) Concord, ON

1989-2000

Practiced speed/precision/accuracy in processing all credit notes and "Return shipment" credits for all Canadian Sales Regions.

Routinely liaisons between Customer Service Credit & distribution departments, providing valuable support where necessary.

Handled all short-shipments inquiries, traced shipments and tracked discrepancies with all carriers and courier companies retained by Spalding (Callaway) Did all the data entry of all orders, booking orders etc. EDITH GASPAR

113 FRANK JOHNSTON RD

BOLTON, ONTARIO

L7E 2L7

Home: 905-***-****

Cell: 416-***-****

ac7x4q@r.postjobfree.com

SHIPPING LIASON

1995-1999

Contributed to smooth, effective flow of communications between customer service and Distribution departments by performing a wide range of activities including effectively addressing and attending to all matters related to the company's 48-hr service for delivery policies.

Providing prompt/courteous/friendly assistance to those requiring it. CUSTOMER SERVICE REPRESENTATIVE

1993-1995

Enhanced the company's productivity by methodically processing and following up on all inquiries from customers as well as six sales representatives. Responsible for taking and expediting orders as and when necessary. DATA ENTRY CLERK/CUSTOMER SERVICE

1989-1993

Expedite orders for all sales regions throughout Canada as well as all National Accounts and Booking orders.

EDUCATION

O.S.S.G.D. C.W. Jeffery's Secondary School Downsview Ontario. REFERENCES

Available upon request

EDITH GASPAR

113 FRANK JOHNSTON RD

BOLTON, ONTARIO

L7E 2L7

Home: 905-***-****

Cell: 416-***-****

ac7x4q@r.postjobfree.com

REFERENCES

David Heath (Present VP of sales)

VP of sales

Western Canada Express/Apex Motor Express

Concord, Ontario

905- 738-2106 ext 4153

Martin Thormeyer (former supervisor)

Revenue and product Manager

overland Express

Vancouver, BC

604- 580-4460

Bill Clark (Account Manager)

Western Canada Express/Apex Motor Express

Concord, Ontario



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