Dynamic Information Technology Professional with of 25 years of progressive experience across a diverse range of Industries such as Automotive, Utility Company, and Healthcare including Private and Public Sectors.

Excelled in assessing; Scope, time, cost, quality, risk, system impacts, system process analysis, business model techniques in SAS, project management, Document Processing, Process Re-engineering to streamline client and business processes.

Efficient in business analysis processing, facilitation, gathering Business requirements based on functionality, knowledge of workflow, business rules, methodology, tools and creating specification documentation with use cases.

Managed Teams in product development processes and ensured conformity to the set requirements of the stakeholders, Business Sponsor, Business Group, emerging technology group and SME while adhering to the project schedules.

Collaborated with upper management and developed a plan for better performance of IT team members. Managing teams in Microsoft Client Server and CLOUD based application development.

Motivated Business and IT team to deliver product/services on time. Worked proactively with IT team (Architect, Delivery Lead, developers, testers and SME) on different initiatives.

Monitored day today production support tickets with on-going maintenance and as well disaster recovery plans.

Established and maintained effective relationship with internal and external groups.

Competent in all stages of the project lifecycle, from business analysis and data modeling to ETL architectures, performance tuning and analytic applications.

Extensive experience facilitating Business groups and Information Technology teams include:

1+ years as Master Data Business Analyst (Automotive), 0.5 months as Engagement Manager (Automotive), 8 years as Business Analyst (Health, Utility and others), 9 years Information Technology Manager (Public) and other IT positions for 16 years.

Iterative software development lifecycle principles and methodologies were being used.

Agile practice was used for full life cycle development of Oracle/Java Architect in object-oriented design, enterprise application using concurrent (parallel) processing; most recent implementation of SAP global network and e-commerce for Automotive/Utilities and Web Design for Health sectors.

Enterprise architecture, integrated data warehousing, business intelligence and data visualization, database administration and design, platform engineering for Teradata and Tableau systems.

Extensive experience facilitating Business groups and Information Technology teams include:

Iterative software development lifecycle principles and methodologies were being used.

Extensive experience with agile and waterfall methodology, MS project and clarity.

oAgile practice was used for full life cycle development of Oracle/Java Architect in object-oriented design, enterprise application using concurrent (parallel) processing; most recent implementation of SAP global network and e-commerce for Automotive/Utilities and Web Design for Health sectors.

oIntroduced the Agile SCRUM process for the Risk Data team and development of lifecycle including deriving product backlog items, assigning sprint work items to developers and conducting sprint planning meetings.

Worked with Digital Marketing at DTE and Blue Cross.

EXPERTISE HIGHLIGHTS

SPD 0 Phase Methodology

Agile & Waterfall Methodology

Creating High-level Bus Cases

SAD (S/W Architecture Doc)

Functional Requirements (FRD)

Business Requirement (BRD)

Object Oriented Analysis

ULM Tool (Use case) / UAT

Business Objects

Data Analysis/Modeling

JAD/RAD Developments

Requirement Traceability Matrix

Data/Process Flow Diagrams

Poker Point (task complexity)

Whiteboard Discussion

SDLC and support

SCRUM

The Backlog

Visio

Standup Meetings

TECHNICAL PROFICIENCIES

ERP

SAP CRM/ BW

Agile Methodologies

Gap Analysis

Impact & Risk Analysis

Business Intelligence

Change Management

ROI

Software development

Credit Risk Measurement

Asset Management

Azure

SharePoint

Data Analysis & validation

Oracle/ Java

Data Warehousing

Integration

Business Process

Web Logic App Support

Security Controls

Data Migration Projects

EMC Documentum

ITIL v3

ETL

IBM Lotus Notes

HP Mercury Quality Center v9.2

Share Point

Confluence/JIRA

Business Analysis

Automation

Project Management

Novel GroupWise

Testing (Sandbox)

WebEx

J2EE

COTS App Implementation (DRMS, ACCELA, EBS, EMPAC and others)

Tools/Languages/Processes: SDLC, Agile, Waterfall, Iterative, Kanban, Scrum, JIRA, Confluence, MS Project, Visio, Excel, MS Office, JavaScript, SQL, MySQL, Oracle, AWS, R, Azure, Google Analytics, HTML, Oracle, Access, SharePoint, ALM, Crystal Report and TOAD.

Methodologies: SDLC (System Development Life Cycle), RUP, Waterfall, Agile, CMMI, PMI, ISO, SOX, SPD21 and Six Sigma

Databases: MS SQL Server, RDBMS, MS Access

Operating Systems: Windows (7, XP, Windows Servers, Linux/UNIX, GEMCOS, Unisys

Servers IIS, TFS (Team Foundation Server source code management), JBOSS, Microsoft Exchange, HP UX, Linux Red Hat, Oracle Apps Servers, FTP, DNS/DHCP Netware, SNPP Mail Server, Novell Server, VMWare, MS Virtual Server

Networking: Protocol TCP/IP using Windows, Ethernet, Token Ring, HTTP, SMTP, SNMP, IMAP, POP3, DNS, DHCP, NetBeui, DSL, RAS,

Software /Technologies: SAP BO/BI, CRM, SCM, ERP, EWM, QAD, EDI, Business Intelligence, SAS, ETL, Data Warehouse, OLTP, SOA, AD, Web Services & Sandbox case testing, ESRI (ArcGIS, ArcGIS Server)

Education and Certification:

Master of Business and Commerce - University of Ranchi, Ranchi, India - Jan 1983

Bachelor of Business Administration, Milwaukee, Wisconsin (Education Credential Evaluation Inc.) – April 2002

Undergraduate work, Milwaukee, Wisconsin (Education Credential Evaluation Inc.) - April 2002

Post Graduate (Non-credit vocational Training) - Milwaukee, Wisconsin - April 2002

Bachelor of Business Economics and Commerce – University of Ranchi, Ranchi, India - Nov 1980

New Horizon: Certification of Completion Project 2010 – Level 1 and 2 – 2012

New Horizon: PMP Exam Boot Camp - 2012,

New Horizon: Lean Six Sigma Green Belt - August 2011

Enterprise System Administration - Indus International, Atlanta, GA - May 1998

DataStream Enterprise Software Evaluation (Preventive Maintenance) - March 1997

CIP (Continuous Improvement Process): Utility Global Improvement - City of Detroit - August 1996

Certificate of Excellence, Microsoft Supporting Windows NT 3.51-Microsoft, Windsor, Canada - October 1996

Post Graduate Certificate in Computer Application from NITIE, Bombay, India - April 1987

PROFESSIONAL EXPERIENCE

Crain Communication, Detroit, Michigan (March 2018 - Present)

Business Analyst/Project Management

CMS (Content Management Solutions) Migration Drupal 7 to 8 (Events, Ads, Articles, Blogs and more)

Tools: JIRA and Smart-sheet.

Key Contributions

Success in implementing systems ranging from SAP to Drupal (Media channels)

Firm sense of vision and the ability to bring it to fruition

Strong knowledge of how process, data and people come together to make great things happen

Business, technical and interpersonal acumen that blends the best of all worlds

Crafted user stories based on requirements from Product team to facilitate development

Plan and scope features for products to be built in Drupal

Attend AGILE ceremonies (Grooming, Stand-Ups, Retrospectives) to provide insight on feature requirements

Configured and administer JIRA to enable development process

Implemented editorial content management system (Woodwing Enterprise) across 13 publications

Provided process solutions for content management systems

Provided functional expertise, support and training for newsroom tools (Content Station, Smart Connection, InDesign, InCopy)

Strategized, plan and map interfaces for digital content platforms (Saxotech, Drupal)

Worked with publications to understand content, process, and requirements

Performed testing and quality assurance for content systems

Deployed changes and fixes to content systems, providing training and documentation when necessary

Shared product vision with stakeholder mapped and clarified on the MVPs and Non-MVPs to the Team during planning decisions

Identified, created and facilitated process design changes by conducting business and system process analysis and design; focused on quality improvement and data management; ensuring data is reliable and valid; developing process improvement and re-engineering.

Provided project level analysis; produced required project analysis documentation (business requirements, scope matrix, sequence diagrams, future state proposals, and UATA plan).

Worked directly with product owners, business stakeholders, designers, developers, and engineers to coordinate the building of applications; configuration and migration.

Created and maintained functional and technical applications documentation.

Tracked and understood the investment mix/Business Value of Release or Product backlog and provided visibility and recommendations to client based on ROI.

FORD MOTORS, DEARBORN, MICHIGAN (JANUARY 2016 – JANUARY 2018)

SAP Global Launch Team – Master Data Business Analyst

Supervised regional and global team members for Rollout Global Service Part number project (Asia Pacific / South America). Worked with Global IT team to develop, design, and implement enhancements to the Ford service part releasing system. Enabling Global Part numbers and regional part attributes. Mapped SAP master data interface with data elements to complete SAP network globally.

Key Contributions

Implementation of Global Part number and part attributes of SAP (CRM, SCM, ERP and EWM).

Finalized master data requirements for implementation of SAP in Mumbai India, creating a true global environment of the current Ford SAP.

Worked closely with India team to ensure current North America Part number schema, Traffic Code and Tax classification being used for 40,000 parts.

Led hands-on, scalable, training sessions to familiarize end-users with Master Data enhancements.

Created Test data environments for other in ERP, SCRM, CRM and EWM.

Support global master data team in the creation of User Guides and training documents.

Provided support to SAP platform modules, which includes; MM, EDI, PP and FI.

Supported VAS Pack Speck Project and worked closed with PCII (legacy), IBIS and EWM team environments

Created SAP proposal to modify SAP industry standard to allow for part status to be updated on a market by market basis after benchmarking and analysis

Developed global pack spec solution which allows SAP to handle differing pack quantities and BOM (bill of materials) by market Summit Master Data Analyst at Ford Motor Company. Verified that item exist in one of the BOMs and also compared that field values are the same or different in both BOMS.

Interfaced with the SAP team to understand and build Ford global obsolescence and replacement strategy.

Mapped SAP Master Data interface to better understand data elements needed to complete SAP network globally

SAP R/3.4.0 (MM, PP, SD, ABAP, ECC, ERP) Worked with MM, PP and SD’s company codes, Plant and Storage location. Cross functional knowledge of FM, MM, SD and PP

1.MM (Material Master; MM01...MM03):

2.Source List; step to perform: Source list is a Master and main function is to fix the Vendor. 1 is Plant level (2011….. 2012...SPR IMG; Materials Management, Purchasing, Source List) and another is Material level (ME01: Create, ME04: Change, ME03: Display), activate the indicator, sources to the plant to maintain supplier info for all materials purchased under this plant.

3.Source is maintained under MM (Material Master)

Responsible for Creation of Master data Such as Material Master, Vendor Master, Purchase Info record, Source List.

Customization of material groups, Material types, No range for material types.

Maintained configuration on Batch Management for materials at Material Level, Plant level.

Update Client master data’s like material master, equipment master and customer master.

1.Master data table; Material master, Work Center, Bill of Material and Routing.

2.PP (Production Planning): Org structure; Client, Controlling area, Company code, Valuation area and Plant

3.SD (Sales and Distribution): Company Code, Sales Area; Sales organization, Distribution channel, Division. Plant, Storage location and Shipping Point (MM).

Provided SD configuration support and SAP knowledge during Business Process optimization effort.

Provided SD support in the development, configuration and testing of pricing ERP), routing, picking, data conversion picking, order processing, account assignment and interfacing to Asia team.

Developed comprehensive SAP ABAP (SQVI, SQ01, SQ02 and SQ03) queries using BI and BI Reports analyzing business from internal and external systems

Validated those queries with current North America BI Reports for India team.

Developed Master Data support and procedure document (How to guide) for India Team to create Business Partner, Dealers in CRM by using Web-UI.

Worked on the Connected Car solution for a leading automotive client using Windows Azure Cloud and HTML5 integrating the cloud services and Vehicle Head Unit for Seamless Information processing. Worked on the Mobile and Web portals.

Knowledge of MSBI, Power BI and Tableau tools.

Developed Dashboards and Reports with Excel, SQL Server and Microsoft Azure data sources using Power BI Service Desktop tool.

Cloud Agile Implementations/Migrations: Project-managed cloud based migration initiatives involving the transition of programs to new cloud platforms and the development for global parts.

Created and managed customers, suppliers, parts, bill of material and pack materials in SAP ERP, SCRM, CRM and EWM. Developed, test cases (HP Quality Center), Auto tested, and implemented SAP system upload transaction which eliminated manual input of data, saving time and maintaining 100% accuracy.

Assisted in quality assurance and defined testing strategy and risks by using HP Quality Center program.

Created test cases and performed validation testing to ensure it meets business requirements.

Monitored, analyzed, Released, and corrected data in SAP environments for Testers with CRM, SCM, PRC and others.

Worked closely with EWM and India warehouse team to standardized UOI (unit of issue) to see current data attributes are being used with Smart Print (MRP labels)

Worked with Traffic group of Ford Motors and India team to standardized same date elements being used as traffic phrases (Engine oil and others)

Conducted Daily standup meeting with IT Team (Rally, User stories) for current and next quarter deployment by Iterations.

Planned and coordinated corporate architecture design activities for the CIO’s Chief Architect. Led activities of 5 Senior Architects within Agile work environment. Guided work through ITIL gate reviews.

Data quality and Master Data Management (MDM) for the corporate data warehouse (customers and products data). This involved the design of an engine to extract, cleanse and standardize customer’s data and to create a unified products catalog. Tools: Teradata, Data stage 8, Quality Stage.

Defined a Micro services Architecture and deployed a strategy to support the management, operation, development of the enterprise metadata catalog.

Accountable as Subject Matter Expert for Digital workflow and service Catalog.

Work collaboratively with administrators to launch new asset tracking and reporting capabilities with master Model Number catalog.

Managed a team of over 25 people of Asia group using Teradata Analytics for SAP (TAS), to integrate SAP and multiple source systems data into a new full service Data Warehouse.

Support to the data warehouse development team, in particular development of ETL procedures. Tools: DataStage

Created detailed source-to-target mappings for the data warehouse, transformation rule identification, detailed ETL design documentation, unit test plans, and integration test plans.

Analyzed complex business data stores and designed high level and detailed specifications for Informatics ETL mappings and workflows to transform and load mainframe and distributed system data to SAP Oracle database.

Extensively designed Data mapping and filtering, consolidation, cleansing, Integration, ETL, and customization of data mart.

ROBERT BOSCH-USA, MICHIGAN (SEPTEMBER 2015 – DECEMBER 2015)

Engagement Manager

Managed Cross Functional team to improvise e-commerce website capabilities for, 24 national and International customers (Toyota, GM global, Germany, Australia, India, Bulgaria and others).

Budget Size: 5-7 Billion dollars, US and International Customers,

Key Contributions

SRS Project

Project planning and deployment of e-Commerce Web site.

Recommendation of ERP system interface to access real time order history data for various customers.

3 Tier structure provided all Distributors access to their Dealers order history by product and part accessories.

Responsible for E-Commerce Strategy within Customers, Business Owner for parts public website supporting Toyota Dealership online parts sales. Administer Data License Agreements for Motorcraft ACES, PIES and Parts Image Catalog Data.

.NET framework 4.5, Web API, Web UI and SQL Server to develop the system following an Agile/SCRUM development process using the Agile 5.0 template on Team Foundation Server (TFS 2010). Worked with a team of 30 onshore/offshore developers and testers to develop extremely accurate software. Design documents that included class diagrams for every user story help facilitate proper layering including Presentation, Web API, domain with proper separation and allowing for proper Unit Testing (used MOQ framework) team achieved over 80% code coverage. Continuous Integration builds were established to realize high quality build and deployments.

RPM Project

Worked closely with TL to understand Product Management.

Managed national and International Developers to plan and implement Product Catalog with “Kit Events Log” for 5 customers.

JIRA dashboard pages being created to track daily progress.

Created Confluence pages for different projects Meeting Minutes, Design and Development, e-Commerce, Gap Analysis, Launch <Project name>, CSP (Customer Service) Impact and RPM (Product Catalog management) for Projects; Toyota, Ford, GM Harley Davidson, Encore and more,

CSP Project

Worked with Core team and QA lead to see all JIRA tickets are being signed-off by each test case for each Release.

DTE ENERGY, DETROIT, MI (NOV 2013 – AUG 2015) *A go-getter*

Technical Business analyst

Budget Size: $40-$50 Million CSB (Customer Service Billing), Invoice/Billing – 30 members, Payment – 9, Business User Group – 28, Vendor Group – 5, Membership Portal – 12 members, Business User Group – 15, Vendor Group - 6

Key Contributions

SAP CRM (Customer 360): Worked with various Business groups and Vendors for high level feature requirements: SWIFT, MIMO, CSB (customer service billing), FSA, FSI CSO, CCS, AMI, WSI (Web Logic), Enterprise Service Suite and New Web including Ebill payments. Gathered System requirements and JAD session with IT team for feasibility studies, impact analysis and cost benefit analysis. 38 Business Requests and 2,400 man hours were used for Enhancement/Production support for CSB (Oracle) and CCS/WBI (Java).

2016-2020 Business Cases: Develop detailed documentation related to systems requirements and conceptual solutions.

Prepared technical documents (SAD/SDM) by using Agile methodology to analyze and translate business requirements into system specifications. Worked closely with Business Owners/Business Relation Manager/Product Owners/EA/TL and SME to see that each system configuration requirement has been met before sign-off. Defined Product Backlog to meet customers’ requirements. Sprint review /Design Slam meeting held with Business group, Architect, Developers and QA lead to accept Product Backlogs. Product Backlog were re-prioritized based on the milestone (each Release).

DTE Insight Mobile Application (IBM): Worked with PMO office, Treasury group, and Digital Channels and IBM group for a successful deployment in 9 months. Worked with different channels (Services, new Web, Mobile, SWIFT and CSB) for eBill enhancement.

Home Protection Plan: Created Business Request document based on Business Charter for HPP/PRP. Managed HPP program and work closely with IT Team to ensure agreements are created correctly in Customer Service and Billing. New channel increased to more than 700 sales.

Outdoor Protective Lighting: Gathered detailed requirements and work closely with Business stakeholders for each event, contract and invoice creation. Site ID requirements were validated in Work Order Dispatch Application (MAXIMO v7.5) for the Customer Billing System.

Service Suite Project (Enterprise Application): Coordinated with upper management business group and PMO group for Customer Service Billing requirements.

Data Management Program: ETL (Extract, Transform and Load) and Business Intelligence (BI) was implemented using custom, highly engineered and reusable PL/SQL procedures, which generate a complete meta data environment to track loading process (Tools: Oracle 10/11, PL/SQL, Oracle OBIEE). Acted as a key interface between Senior Leaders and Operational Managers to determine Business solution with data requirements. Involved in data creating, extracting, and cleansing, transforming, sharing, protecting, documenting and preserving data.

RDBMS: Teradata 12, Oracle 12g, Data modeling tool (Studio Data Architect 9.5/11)

Responsible for data modeling for the Pricing Compliance and Consumption models. Lead as a data governor for the Oracle RPAS/RDM project. Automated converting the RPAS / RDM repository to logical and physical standard by parsing the RDM concatenated objects names and identified the basic components of RDM names using SQL scrips and PL/SQL

Customer Service Billing: Liaison between business customers to identify and define needed system software requirements and specifications. Managed resources, budgets, timelines, status reports, sign-offs, case design and QA/QC. Applied Scrum methodology (Poker points–task complexity) and discussed critical needs with PM/developers/Testers. Introduced the Agile SCRUM process for the Risk Data team and development of lifecycle including deriving product backlog items, assigning sprint work items to developers and conducting sprint planning meetings. Team Foundation Server; provided source code management and version control.

Created Business Charters, Business Cases, Features, and Requirements (Rally), Use Case (HP Quality Center), Road Maps (Milestone) and change management. Assisted the Project Manager in developing the Project Initiation Document (PID) and PMO office. Coordinated with Business Users and Test Leads in performing User Acceptance Testing (UAT). Facilitated after Action Review (AAR) meetings with CIT group/SME and Technical Leads.

ITIL and IT Services Management: ITIL and ITSM process integrations that included full assessments and mapping with Data Warehouse (DW). Also included developing Business Cases, ROI, Governance and Cost Benefit Analysis and best practice methodologies for ITSM holistically in the areas of people, process, technology and information across the organization.

Most of the ITIL and ITSM Organizational Optimization and Business value added process integrations were performed across all or many ITIL Service Support and Delivery areas. Each successful project completed on time and within budget that met or exceeded customer requirements and expectations.

BLUE CROSS BLUE SHIELD, DETROIT, MI (AUG 2012 – NOV 2013)

Business Analyst

Budget Size: 40.5 Million (Health Care Reform), Enrollment – 15 members, Business User Group – 20, Vendor Group – 8, Membership Portal – 22 members, Business User Group – 15, Vendor Group – 6, SBC/BAAGs – 30 members, Business User Group – 20, Vendor Group – 6, HPA Telephonic – 20 members, Business User Group – 18, Vendor Group - 9

Key Contributions

Enrollment, Quoting and CDH: Worked with Business Directors, stakeholders and Vendors to facilitate JAD session create FRD (Functional Requirements Document) to accommodate Federal mandate program related with Enrollment and Quoting. Gap Analysis was done to compare 2009 and 2012 BRDs for Employer information, SIC Code search, Employer Contribution, Estimated Cost, Eligibility Requirements, Current Carrier, Medical Information, Application Summary, Employer Signature and Estimated Employer Cost Age Rates.

New Member Portal: Worked with IT group and created a Power Point Presentation for Executive Technology team members. This covered emerging Technology Architecture, Future Expansion, Capabilities by Release, Coverage/Benefits, Claims, PHI (Protected Health Information), EOB (Explanation of Benefits), COB (Coordination of Benefits), Member Communication, Mobile Application and Future Capabilities for Member Site.

Next Generation Portal: Worked closely with data center manager and gathered Technical, Business and Security requirements for SSO, data load, call queues, Portal, Identity server, Access Manager, proxy Server and Directory Server. Evaluated eGateway products previously purchased for fit into NGP architecture and roadmap. Prepared and maintained (BRD/FRD/SAD/RTM) with development cycle including project task and backlog burn chart.

Member Out of Pocket: Requirement gathering to provide commercial PPO members a web-based tool that shows the member his/her estimated out-of-pocket expense (MOP) based on the member’s selection of a specific medical service covered by the Association’s National Consumer Cost Tool program (NCCT). User Stories (ULM) were designed with Scrum Sprint criteria. Today members do not have an on-line tool that automatically calculates for them their estimated out-of-pocket expense based on their selection of a specific service from a specific provider.

HPA Telephony System Upgrade: Requirement gathering for new CISCO phone system which will enable click to chat and co-browse capabilities. This is required to be able to enroll new members in individual Health Plans when the HCR open enrollment period.

SBC (Summary of Benefits and Coverage): Created BRD with process flow to represent User Stories and other artifacts for Design Team throughout SDLC. Worked with Development team for SBC Generator service and facilitated JAD session to see that new mockup screens for tracking and reporting meets business requirements. Drove requirements and strategic planning with Business Groups for major overhaul and launch of new coverage which included feature sets/product backlog and overseeing versioning of products as to prioritize features and determine what will be included in future releases

Kirkwood Electric, Kirkwood, MO (April 2011 - Aug 2012)

Independent Business Consultant

Budget Size: 25 Million (total), Consultancy provided: 20 members

Key Contributions

Worked for Federal Government (FHFA) using two-factor authentication solutions of Microsoft Office 365 (Cloud, Remote Access, Disaster Recovery, VOIP and more) for Washington, DC.

Worked extensively in the information architecture of cloud applications in aligning them to the organization process and principles that ensures that integrated data delivers business value, and aligns business priorities and technology. Established the data environment for the cloud application and their migration.

Lead key projects to define business requirements, develop strategies and solutions, as well as direct involvement in the implementation of the migration.

Discussed with top leadership to determine how IT will help to sustain cost, time and quality

Technical Consultant to Kirkwood Eclectic Missouri for their “Interconnect Traffic Signals” cost analysis with existing fixtures to use best emerging technology upgrade recommendation.

Investigated the open communication between 900 MHZ Radio. Cellular direct connect Fiber optic and interconnection of Traffic signal to master controller (Eagles/Marc Master)

CITY OF DETROIT, DETROIT, MI (OCT 1990 - APRIL 2011)

Senior Business Analyst / Information Technology Manager

Budget Authority: 4.5 Million, Team: 22 members, Reporting Personnel: 15, Delivery: Successful, User Support: 290+

Key Contributions

Led and mentored a project team. This included technical leadership, cost effective development, and software documentation, customer issue resolution, monitoring progress, product releases, SOW (statement of work), UAT (User Acceptance Testing), CBT (Computer Base Training) & ITIL compliance for 300+ users. Championed the implementation of Local Govt. Program/Operation – 10+ years

Information Technology Development and Management – 12+ Years. IT industry standards, policies, procedures, workflow for digital asset and enterprise content management across city agencies, Department Cost/Benefits Analysis and System Design – 11+ years, Govt. System Software Applications and Databases Management –18+ years, SDLC (Software Development Life Cycle) – 10+ years,

Business Enterprise Planning, Intelligence – 12 years, Data architecture, integration, requirements identifications and testing – 10+ years, Mainframe Systems and Technologies – 20+ years and Asset Management System (AMS) – 9+ years

Risk Management and Critical Mission Control Projects – 6+ years (DPI, Mobile Monday) Homeland Security, NSP (National Stimulus Package) $22 million and HRMS, SIP (Service Improvement Process) utilized set program to track evaluate upload employee performance assessment to centralized citywide database and score them for promotion.

CIP (Continuous Improvement Process), Post

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