Danielle White

**** **** ******* *****, ** ***** 973-***-****

ac7x2c@r.postjobfree.com

Objective:

To obtain a position in the buying field and providing exceptional customer service and maintaining an overall high service level.

Work Experiences:

Oct. 2015- Sept. 2018 CSWG Wholesale Grocers Edison, NJ 07001 Buyer

• Achieve targeted customer service level rates by monitoring, identifying, reacting to, communicating, and solving potential issues.

• Negotiate with vendors to maximize return on investment, product flow, manage inventory levels, and coordinate action against close coded, expired, and other unproductive inventory.

• Accomplish budgeted inventory levels, utilizing system tools to analyze and react to trends.

• Work with team-members to achieve established goals.

• Partner with the merchandising/buyers to achieve gross profit goals.

• Full accountability when Team manager is not present

• Additional tasks and projects as assigned.

Oct. 2007- Jan. 2015 CSWG Wholesale Grocers Avenel, NJ 07001

Inventory Analyst/ Seasonal Merchandising Buyer

• Correspond with manufacturers to obtain new product information such as, pricing inquires, item descriptions, and UPC codes

• Evaluate initial pricing, ad bookings, and possible price changes with merchandisers

• Collaborate with vendors, trucking companies, and warehouse personnel, and scheduling to orchestrate a streamline expediting of merchandise

• Determine where inventory replenishment is needed using recommended orders and workbench

• Track all items from set up to customer custody

Duties include: Communicating with vendors to rectify issues on behalf of the customer, prepare daily reports creating and updating spreadsheets including inventory, dead inventory, RTV, item set ups, vendor setups, stock transfers, item maintenance May 2003 – April 2008 Mo’ Dish Café Incorporated Hillside, NJ 07205

Owner/Head Chef

• Two-time Recipient of the 98.7 Kiss Choice Award (2006/2007).

• Developed all menu items from deserts to entrees to beverages.

• Developed and implemented marketing strategies and tactics to reach a larger consumer base and increase sales. Implemented coupon redemption programs to lure in new and existing clientele.

• Ensured all areas of the building complied with all local, state, federal and health guidelines and laws.

Duties Included: Implementing and enforcing company policies, goals, objectives, and procedures, by coaching and alerting fourteen staff members when necessary. August 2000- April 2003 Conference Call Service Mountainside, NJ 07092

Major Accounts Representative/ Senior Customer Service Consultant

• Outstanding team builder, consistently motivating others to provide top-notch service.

• Recipient of the “ALL STAR TEAM AWARD” for excellent service and dedication.

• Initiating, implementing and assisting with a wide range of company endeavors from product design/development, management and information gathering and analysis.

• Developed new relationships with employees, clients and others departments within the company.

• Up-Sold additional services and products to clients.

• Responsible for several large party and investor relation calls. Duties included: Set up and the execution of the call, recording audio conference allowing access to clients, and the construction and execution of presentations presented via internet. October 1999 - August 2000 Sears Roebuck Mountainside, NJ 07092

Clerical Department Representative

• Ranked #1 in the clerical department within the region.

• Created new processes that contributed to the development of the companies filing process.

• Promoted company services thus renewing maintenance agreements.

• Used knowledge of the industry to explain & understand client needs. Dealing with heavy call volume; filing; typing; general office duties. Duties included: Performing administrative duties such as typing, filing, scheduling, calendar management, screening client questions and concerns for appropriate referral within the company and prepared documentation for Management to quickly expedite. June 1991 - Aug 2000 John’s Place Restaurant Newark, NJ 07102

Floor Manager

• Responsible for maintaining all areas of cash flow, payroll and scheduling.

• Analyzed reports and anticipated Payroll and Scheduling concerns monthly

• Prepared Daily Strategy Planner for sales generation, staff training, staff compliance and client concerns

• Purchased and budgeted all needed materials for business (Equipment, Food, etc.) Duties Included: Daily recruiting, orientation, training, development of staff, maintaining marketing guidelines, human resources and termination if necessary. June 1998 - July 1999 Comtel Communications Irvington, NJ 07111

Administrative Assistant

• Created and implemented “tools” to drive and streamline process efficiencies.

• Educated and mobilized to achieve exemplary customer service results.

• Processed business cards, stationary, flyers full service printing company, pager service and cellular service (authorized retailers Bell Atlantic Mobile) Duties included: Merchandising, assisting management with transferring tangible goods to affiliates within the company, data entry, reinforcing daily operations and interacting on a daily basis with a heavy client volume.

Education:

Fred Pryor Seminar: (Providing Exceptional Customer Service) 2001 Drake Business School: (Business Preparatory) Elizabeth, New Jersey 1995 Hillside High School: (Graduation) Hillside, New Jersey 07205 1994

Other Qualifications:

Exemplary background experiences as a manager and supervisor; A strong commitment for sales and outstanding customer service; demonstrated sensitivity towards employees; recognized as a capable manager and leader who successfully develops and rallies team support in the achievement of organizational goals; proven ability to communicate effectively with customers.

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