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Customer Service Front Desk

Location:
Lagos, Lagos, Nigeria
Salary:
90000
Posted:
December 12, 2018

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Resume:

OMEONU, ADAEZE JOY

*,****** ********* ******, ***** R/D, AGUDA, SURULERE, LAGOS STATE, NIGERIA. » +234********** >> ac7x27@r.postjobfree.com SUMMARY

Adaeze is a goal getter and possess cognitive and intelligent mind with a deep thirst of establishing good customer relationships in an organization. She is also proficient in excellent reporting and interviewing skills in the media field.

PERSONAL DETAILS

STATE OF ORIGIN: ABIA STATE

MARITAL STATUS: SINGLE

EDUCATION

YABA COLLEGE OF TECHNOLOGY, YABA FEB, 2015 –MAR. 2017 HND- MASS COMMUNICATION (UPPER CREDIT)

YABA COLLEGE OF TECHNOLOGY, YABA NOV, 2011 – NOV 2013 ND- MASS COMMUNICATION (UPPER CREDIT)

TIFEDAYO INTERNATIONAL SCHOOL SEPT, 2001- JULY 2006 WEST AFRICAN SENIOR SCHOOL CERTIFICATE (ART)

PROFESSIONAL HISTORY

CULTURAL AND CREATIVE ARTS INSTRUCTOR NOV 2017 – OCT.2018 NATIONAL YOUTH SERVICE CORP

(HOPE OF GLORY SCHOOLS, ATAN, OGUN STATE)

Examined and tutored over 100 students in cultural and creative arts, created different artefacts like moulding, embroidery, drawing/painting, and tie and dye.

Wholly responsible for the coaching and presentation of drama, dance and choreography in the school activities.

NEWS WRITER APRIL 2017 – NOV 2017

DAAR COMMUNICATIONS (RAYPOWER FM)

Wrote news for production without the supervision of anyone, carried out vox pox, assisted in transcribing, proof reading and editing.

Investigate questions and timely story ideas in the community as developments happen create news stories.

Interviewed community members for potential story ideas and feature writing assignments related to the arts and entertainment community.

Revised and edited news stories as they were written to meet the house style and standard for reporting.

Supervised the production of news at noon.

E- SOLUTIONS/CUSTOMER SERVICE OFFICER APRIL 2014 - FEB.2015 GUARANTY TRUST BANK PLC

Profiled over 100 customers on the internet banking and mobile money platform daily.

Proffered solutions and guidance on the use of internet banking and mobile money to over 150 customers daily.

Provided enquiries and human interaction on ATM cards and other online services in the bank.

Assisted in giving out ATM cards and other activities to reduce the long queues.

FRONT DESK OFFICER JAN 2014 – MAR 2014

HYBRID CONSULTING LTD

Delivering overarching front desk support- including scheduling, answering phones, resolving issues/complaints, checking in visitor logs- while driving the achievement of business goals in front desk support roles.

Earning a reputation for quickly and decisively resolving customer complaints while ensuring their optimal comfort in reception areas and accommodating special request.

Balancing multiple tasks within fast paced environments while providing top-level organisation, time management, and interpersonal skills.

SKILLS

Customer Relationship, Acting, Computer Appreciation, Public Speaking and Communication, Content Development, Event Planning, Transcribing, Report writing and News Writing. AWARDS AND CERTIFICATION

CERTIFICATION IN DIGITAL MARKETING- GOOGLE DIGITAL SKILLS FOR AFRICA in view EC-COUNCIL CERTIFIED E-BUSINESS PROFESSIONAL (CEP) 2018 CUSTOMER RELATIONSHIP MANAGEMENT v2 - NEW HORIZONS 2018 CERTIFICATE IN EVENT PLANNING - HARVESTERS SKILL ACQUSITION PROGRAM 2017 CERTIFICATE IN MARKETING OF FINANCIAL SERVICE – TOM ASSOCIATES 2014 CERTIFICATE IN HEALTH AND SAFETY IN THE WORKPLACE (LEVEL 2) - CIEH 2014 LEADERSHIP WORK AND TEAMWORK

HND 2 REPRESENTATIVE – STUDENT REPRESENTATIVE COUNCIL, 2016 ASSOCIATION OF MASS COMMUNICATION STUDENTS, YABATECH CHAPTER. CHAIRMAN, WELFARE COMMITTEE – STUDENT REPRESENTATIVE COUNCIL 2016 ASSOCIATION OF MASS COMMUNICATION STUDENTS, YABATECH CHAPTER. SECRETARY – CHOSEN VESSEL DRAMA UNIT 2016

CHRISTIAN UNION, YABA TECH CHAPTER



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