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Manager Customer Service

Henderson, Nevada, United States
December 09, 2018

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(***) *** - **** •

**** * **** ****** ** • Las Vegas, NV 89119


Skilled merchandising professional with more than 5 years of industry experience. Solid background in product development, trend forecasting and sales reporting. Creative and resourceful with a strong drive to succeed. Currently looking for a product focused opportunity in a company that offers growth and a positive work setting.


FULLBEAUTY BRANDS, New York, NY April 2015 – October 2018 Assistant Product Manager – Woman Within – Merchandising – Knit Tops

• Assist Senior Product Manager with catalog page layouts, web merchandising, product development and analyzing trends for FullBeauty Brands largest department.

• Work directly with vendors by developing garments from start to finish, ensure accuracy with on-time deliveries, assist with negotiating costs and build positive vendor relationships.

• Seasonally shop the market to develop new product & stay relevant in the market.

• Monitor Woman Within website to ensure product assortment, feature colors, price points and product information are accurate and up to date.

• Responsible for running all department reports and summarizing weekly& monthly business.

• Assist in merchandise review meetings by presenting product attributes and product placement.

• Coordinating with creative team on catalog shoots, layouts, web photo shoots & promotional marketing. FULLBEAUTY BRANDS, New York, NY January 2015 – April 2015 Global Sourcing Intern – Color

• Worked directly with Senior Colorist to organize, approve and manage pantone swatches for all FullBeauty Brands catalogs.

• Located lab-dips, bulk and print submits for review with Product Managers.

• Use Flex-PLM to check for dyed-to-match items, fabrications and delivery dates for each individual item.

• Direct communication with overseas vendors to relay color comments and reviewed fabrication comments. JOE FRESH, New York, NY January 2014 – May 2015

Visual Merchandising Associate

• Maintained store presentation and mannequin displays in our Madison Avenue store.

• Provided support to stock and sales department according to business needs.

• Researched trend reports to ensure accuracy and currency of store window displays. CALVIN KLEIN, New York, NY August 2014 – December 2014 Global Sourcing Intern

• Handled proto and top samples from overseas factory.

• Update Dev-charts/BOM packages using XPC & PDM.

• Maintained roadmaps and fabric tracking charts that were used cross departmentally.

• Helped issue purchase orders for Canada, U.S and E-commerce stores through IP.

• Assisted product development associate with trims and fabric details. ANN TAYLOR, New York, NY January 2009 – March 2013 Assistant Manager

• Responsible for all aspects of opening and closing procedures.

• Recognized for outstanding customer service by upper management and corporate office.

• Manager of payroll and scheduling for employees.

• Helped visually merchandise Madison Avenue windows as well as inner store presentation.

• Implemented new procedures and systems, as test store, before final roll out to other stores in the United States.


Fashion Institute of Technology, New York, NY May 2015 Associate in Applied Science Degree, Production Management for the Fashion Industry Cumulative GPA: 3.8; Major GPA: 3.6


• Excellent communication skills, both written and verbal.

• Passed Muncell Color test.

• Self-motivated, able to multitask, great analytical abilities, strong organization and time management skills.

• Proficient in Microsoft Office applications, Marketers Studio, Data Star/Tablaeu, PLM, XPC, PDM, IP, Maps/J.E. and Mod5.

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