Resume

Customer Service Manager

Location:

Millsboro, DE

Posted:

December 09, 2018

Contact this candidate

Resume:

Bethany

Harris

***** ********** **. ********* **. 19966

302-***-****

ac7wzo@r.postjobfree.com

As a Food science major, I aim to obtain a full-time position in which I can apply the knowledge I already have and to enhance my knowledge to become a well-rounded individual in the food science community. I plan to work within a well-renowned company where I can become an asset to the team and help guide our company to success as well as becoming a successful individual myself.

Skills

Well-developed customer service experience

Food safety experience

Work well on my own and in a group setting

Strong Microsoft Word, excel, PowerPoint, Adobe Flash, and Photoshop skills.

Leadership characteristics

I am HACCP certified

I am ServSafe certified

I have my ABC license

I am CPR certified

I Have my food Defense certification

Manager Experience

Well-developed Leadership skills.

Experienced in proper role deployment and schedule making.

Experience

JULY 2014- JULY 2015

Waitress/Food runner / Paradise Grill, Long Neck DE.

As a Waitress and food runner some responsibilities included: Customer service, taking orders, preparing food items and running the foods to the customers. I was also responsible for bussing tables and cleaning kitchen prep and dining areas.

OCTOBER 2014- MAY 2015

Customer Service Associate / Dressbarn, Rehoboth DE.

As a CSA some responsibilities included: Customer service, computer and register operations, cleaning and organizing the store, and changing signage while lifting and climbing ladders.

JULY 2015- CURRENT

Food and Beverage Supervisor /Wawa, Long Neck DE.

During my experience at Wawa, I climbed up four positions within almost three years of employment. I was hired as a CSA then promoted to a Lead CSA, then to a night supervisor, and finally to a Food and beverage supervisor. I have obtained my ServSafe certification and my passion for food safety and science through my experience at Wawa. At Wawa I am expected to lead shifts, count money, hold keys, be knowledgeable in all fields (including: specialty beverage, deli, Sizzli station, register, coffee, facilities, and have fuel court knowledge). I also speak with other stores and customers daily and attend frequent scheduled training per my manager positions. This job really enhanced my manager material and requires that I am emotionally and physically prepared for tough customers, or insubordinate associates. Through this job, I have been able to learn how to deal with tough and stressful situations in a positive manor resulting in positive outcomes.

SEPTEMBER 2017- DECEMBER 2017

Customer Service Associate / Bath and Body Works, Rehoboth DE.

Though I only worked at BBW for the holiday season, I was responsible for many sign changes, cleaning and organizing the shop, register operation, and a lot of heavy lifting and ladder climbing. This job allowed me to adjust to stressful working conditions and handling difficult individuals.

APRIL 2018- CURRENT

Waitress/ Pizza Palace, Millsboro DE.

I am currently working a second job as a server at the Millsboro Pizza Palace. There I am in charge of ensuring an enjoyable customer experience for dining individuals. I take orders and ensure the accuracy and safety of customer meals and drinks. I am to limit the alcohol consumption of individuals and maintain a clean and fully stocked area.

Education

MAY 2015

High School Diploma / Sussex Central High School, Georgetown DE.

In 2015 I graduated from High school 21st in my class of 264 students with a GPA of a 3.8. I graduated with high honors as a member of the National Honor Society.

AUGUST 2017- CURRENT

Associates Degree/ Delaware Technical Community College, Georgetown DE.

I am currently in school for my food science degree. Last semester I achieved a place on the Dean’s List and on the school wide honor roll with a GPA of 3.5. Through my schooling I was able to earn my certification in Hazard Analysis and Critical Control Points (HACCP) and my Food defense certification. As I continue, I will be able to earn more certifications to help me within my field along with my Associates degree.

References:

Amanda Gaugler:

Address: 26486 Cattail Lane Millsboro DE. 19966

Phone: 302-***-****

Email: ac7wzo@r.postjobfree.com

Relationship: Current co-worker

Years known: 2 Years

Doug O’Connel:

Phone: 302-***-****

Relationship: Current manager

Years known: 1 Year

Nora Stritzl: