BHARAT TIWARI

Mobile: +91-903******* E-Mail: ac7wyv@r.postjobfree.com

Job Objective

I aim to work in a dynamic and growth oriented working environment where I can use or gather knowledge to the best of effect for the profit of both me and my employer.

PROFILE SUMMARY

PGDM (Marketing& Finance) from Institute of Engineering and Management

Well versed with software packages such as Microsoft Office(Word, Office, Excel & PowerPoint)

Successfully completed a project during internship ‘Effectiveness of Customer outreach Program taken by Customer Relation Department’ with Calcutta Electricity Supply Corporation, Kolkata

I am an enthusiast, a learner & I love to take up challenges & act accordingly.

I possess all the qualities of a good team player & a leader.

I am a good listener & one who is ready for communication.

I am primarily a thinker & display the talent for identifying, scrutinizing and streamlining work processes for easy flow & improvising on them for higher efficiency.

I believe that I am a problem-solver who can generate ready solutions and resolve complaints at the time of need.

I am confident, honest & hard-working & my ultimate goals are perfection & success.

EDUCATION

2014 PGDM (Marketing& Finance) from Institute of Engineering and Management, Kolkata, AICTEwith 66%

2012 B.A (Honours) (English) from Gossner Missionary College, Ranchi, Ranchi University with 54.38

2009 12th from Assembly of God Church School, Ukhra, ISC Board with 63%

2007 10th from Assembly of God Church School, Ukhra, ICSE with 60%

IT SKILLS

Operating Systems: Windows XP/ 7/8

Software Packages: Tally and MS - Office (Word, Excel &PowerPoint)

INTERNSHIP

Organisation :Calcutta Electricity Supply Corporation (CESC) Limited

Duration : 2 months (1 July to 28 August 2013)

Title :Effectiveness of customer outreach program by customer relation department in CESC ltd

Project Description:To plan, execute and follow up on customer retention campaigns through a variety of media, including text, mail, email and telemarketing. The CRM Manager is responsible for retention campaigns, from conceptualization through to analysis. This includes idea generation, proposal preparation, overseeing the production process and overseeing execution.

(AMERICAN EXPRESS -Senior Relationship Manager-(21st June 2014 to 23rd May 2018)

Dealing with HNI AND UHNI clients

Managing team

Fixing Corporate for generating business

Training and development

Like to add innovative idea to boost our business

Corporate social responsibility planning

Preparing daily workloads for staff & co-ordinating the daily allocation of work.

-Motivating the team to achieve high standards and KPI targets.

-Handling new client enquiries and acting as the face of the business.

-Dealing with and resolving problems and issues which arise.

-Working with the sales and marketing team to drive sales forward.

-Mentoring and training up junior and new staff.

-Monitoring & reporting on standards & performance targets.

-Arranging & chairing weekly team meetings, focussing on targets & achievements.

-Implementing new initiatives.

-Praise team members and creates a positive working environment.

-Providing prompt and accurate information on individual performance.

(AXIS BANK-SalesManager-(28th June 2018 to Present)

Handling a team of 40 individual for credit card acqusition

Team building and mltivating them to achieve the daily basis target.

Fixing up corporate to generate business which is new to bank.

FOS management.

Branch channel management

Corporate activity planning

INDUSTRIAL VISIT

Visited to Durgapur Steel Plant during 2013 (One day visit)

CO-CURRICULAR ACTIVITIES/ ACCOLADES

Class representative at school level

Active participant in sports plays etc.

Remained batch holder in school.

Remained district as well as state school level champion in cricket.

Remained member of Annual Management Fest of IEM,Kolkata 2013

Event organizer in all school and college annual day functions.

PERSONAL DETAILS

Date of Birth: 13th Jan, 1987

Present Address: East Enclave Cooperative Housing Society,Flat-D3/13,Newtown,Kolkata-700156

Permanent Address: C/o Bijay Tiwari, Ichapur, Near Hanuman Mandir, Post – Ichapur, District – Burdwan – 713363

Languages Known: English, Hindi and Bengali

LinkedIn Profile:https://www.linkedin.com/profile/view?id=232770972&trk=nav_responsive_tab_profile

Place: KOLKATA

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