David Courtad 971-***-****

Location: *** **th St, Lyons, OR 97358

Skills:

Migrated over 200 users and 50 terabytes of data to new hosted Microsoft Outlook 365 fully 4 days after purchase of software.

Migrated Zix Encryption to Hosted solution for constant connectivity and email encryption.

Have performed and set a standard for Data Base backups and recovery. Also setting disaster recovery sites at various locations.

Proven ability to communicate in diverse environments – worked with Japanese and Navy Marine Corps Intranet contractors on networking projects for joint deployments as well as for training purposes.

Proficient in Microsoft Office Suite software, Windows NT, Windows XP, Windows 7, Windows Server 2003,2008,2012,2016.

Worked the Help Desk Division for 2 years directly dealing with many different types of customers on trouble calls, trouble tickets, remediation and support.

Network administrator for the garrison network for 2 years, provided support, account setup and deletion, followed and updated security policies, installed patches, server backups and searched for security vulnerabilities while also maintaining the servers as needed.

NTCSS (Unix) administrator granted access and permissions to qualified personnel, maintained log files, performed daily system checks and data base dumps and installed system updates as needed.

Managed and configured Marine Corps network servers. This included the installation and configuration of all NOS software and related patches to include NOS services such as DNS, DHCP, SNMP, and directory services.

Worked in the Maintenance Support Division (MSD) for 4 years directly dealing with customers on a wide variety of networking, printing, computer hardware and software problems.

Repaired and installed new Cat-5e, telephone and fiber optic cable due to mission requirements or personnel mishaps.

Worked with a variety of testing equipment to map networks, to test Cat-5e and also fiber optic cables as well as repairing said broken cables.

Worked on and maintained deployable field communication satellites as needed for future mission requirements.

Provided leadership, instruction and supervision of 25 personnel for the Aviation Logistics Information Systems – implemented new Track It software - efforts led to an increase of our ability to effectively provide support in a timely manner to over 2500 users of our garrison network.

Supervised a crew of 8 personnel on a deployment to the Enhanced Mojave Viper at Marine Corps Training Area 29 Palms California in December 2010 and July 2011 that installed and maintained a tactical network of over 100 laptops and 30 printers for 200 personnel.

Provided technical instruction to all new Marines that joined the division.

U.S. Marine Corps. Specialized Training: Computers, Electronics, Software Applications, Customer and Personal Service, Telecommunications, and Administration and Management. NAS Athens, GA

Professional Experience:

Willamette Valley Bank

IT Manager

Responsible for all device backups on 18 Virtual Machines for VMware ESXi and 4 Domain Controllers

Push out monthly patches to internal and external devices through Kaseya Remote

Monitor users with Hosted Outlook 365 and Hosted Zix email encryption

Install and configure new devices for new users or hardware refreshes

Advise the corporate executives on future plans and budgeting for the IT department

Install new physical layer networks in new buildings as well and configuration for all devices

Perform disaster recovery tests monthly to ensure continuation of productivity

Xerox Corporation

Tier 2 Software Support Technician August 2015 – August 2016

Provide customer phone support, resolve technical issues, log and escalate calls as appropriate

Answers incoming calls in a professional, friendly and timely manner

Builds a strong relationship with end users by projecting a positive attitude and providing helpful support

Will have a necessary understanding of our services

Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent, specific questions

Will work to handle any user problems before finding it necessary to escalate the issue to a higher level

Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction

Will follow all company/client procedures as well as HR policies

Other duties as assigned

Hewlett Packard

Factory Automation Technician November 2014 – August 2015

Drive, develop, design and deliver innovative and cost effective factory automation solutions to meet cost & time to capacity

Lead and drive manufacturing line acquisition, transfer or upgrade for production ramp

Lead and engage with HP internal partners (Operations, Process, Factory System and Product) to develop tooling acquisition plan for New Product Introduction

Develop project plans, contingencies to ensure successful execution of project delivery, meeting cost and schedule

Interface with Procurement team directly to manage the purchase requisition process on tooling projects

Own technical and quality leadership with tooling and equipment suppliers, manage the supplier technical risk & continuity plans

Responsible for Capital equipment project budget, establish budget for projects, manage budget and cash flow effectively

Be innovative and continuously identify and recommend areas of improvement on line productivity and cost reduction

Stone Peak Ceramics

Printer Technician February 2014 – October 2014

Daily Server Checks for image transfers

Daily System checks for errors or network time out

Daily Maintenance due to work environment on each machines location

Marian Estates

IT/Helpdesk August 2013 – September 2013

Daily Server checks as well as backups

User helpdesk for kiosks and work centers (Windows 7)

Active directory for login and password creation as well as corrections

Coordinating with ISP for user email issues and varifying corrective actions are done in a timely manner

GIGE Network Installation Crew Member

Global Services Corps March 2013 – November 2013

Installation, termination and testing of LAN lines and fiber lines

Installation of GIGE network switches in facilities

Installation of temporary server for Marine Corps Base Kaneohe Bay Hawaii to fit mission needs

Instructed Marines on use of new tools and testing equipment used during the project

United States Marine Corps June 2003-June 2012

Responsible for the welfare of troops

Creating and maintaining file libraries

Performing daily, weekly, monthly, quarterly and yearly backups for NTCSS

Trouble Shoot computer, server and network issues with little to no information on the problem

Learned how to work well with others and problem solve

Function in stressful situations

Served in New River, NC, Al Assad Air Base, Iraq,, Okinawa, Japan, Kandahar Air Field, Afghanistan, Forward Operating Base Camp Anaconda, Afghanistan, Forward Operating Base Camp Leatherneck, Afghanistan and Cherry Point, NC

MILITARY SERVICE

Aviation Logistics Information Systems Specialist (United States Marine Corps) 2003-2012

Infantry / Cavalry Scout (United States Army National Guard) 2012-Current

Education

Park University - Telecommunications and Business Management (No Degree)

ITT Technical Institute – Network Administration and Cyber Security (Currently Attending)

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