Customer Service Property Manager

OCTAVIO ANGULO

**** ******** *****, *********, ** 93434 • 805-***-**** • ***********@***.***

Summary Profile

Talented, energetic and personable property manager with proven experience in the public and private sector. Strong background in administrative support, customer service and property management. Dependable, creative problem-solver with excellent computer skills and ability to achieve company goals and meet deadlines while handling multiple priorities.

Education

Cal Poly in San Luis Obispo, CA

Major: Political Science

Degree: Bachelor of Arts

Allan Hancock in Santa Maria, CA

Major: Liberal Arts

Degree: Associate of Arts

Employment History

Employer: Cirrus Asset Mgmt, Inc.

Job title: Property Manager

June, 2005 March, 2018

Responsible for meeting the financial objectives of the ownership and management, protecting the value and integrity of the real estate and being responsive to all applicable government agency standards and requirements.

Managed the financial accounting of the properties and kept expenses within budget.

Submitted weekly and monthly reports to Regional Property Supervisor (Market survey, Safety training, and Delinquency activity).

Provided excellent customer service to residents by completing service request on time. Handled resident questions and resolved complaints.

Coordinated social activities with onsite staff to ensure resident satisfaction and retention.

Managed every aspect of the leasing process by responding to calls and emails in a timely manner, conducted property and unit tours and followed up with prospective residents. Reviewed resident applications, enter all information in Yardi, and completed lease agreements.

Collaborated with my Regional Property Supervisor on capital improvements and ensure third-party vendors were in compliance (insurance, contract, etc.).

Employer: Housing Authority of the County of Santa Barbara

Job title: Housing Programs Specialist

March, 2000 May, 2003

Monitored HAP contract terminations and HQS abatement, issued vouchers to applicants, negotiated contract rents, calculated housing assistance payments, program rents and overpayments, assisted applicants in explaining the Section 8 program to prospective landlords. Explained and interpreted program goals.

Established applicant eligibility for various Housing Authority programs. Assisted in providing subsidized low-income housing related services. Conducted individual and group briefing sessions to advise eligible tenants on obtaining leased units: assemble appropriate materials for briefing packets. Send out notices of lease approval or disapproval; verify and document information provided by prospective and current tenants needed for certification including income and allowances.

Computed total tenant payment, tenant rent, Housing Authority payments and utility allowances. Explained method of calculation, scheduled and established case load appointments including annuals, initials, close-outs, complaints. Performed interim and yearly determinations of continuing elegibility.

Maintained accurate records and logs, performed complex administrative and clerical work, including documents and reports. Monitored status of all recertification cases to ensure processing deadlines are met to avoid lapses in payment or incorrect payments. Reviewed voucher portability and prepared documents received by other PHAs.

Provided excellent customer service to clients and assisted in resolving tenant/landlord disputes through conflict resolution.

Related Skills

Yardi Voyager, HUD programs, Section 8 Housing Choice Voucher, LIHTC, USDA-Rural Development, tax preparation, and Market rate/conventional.

Recognition Awards

2016 - Certificate for Highest Occupancy, 98.55% - 140 units @ Village Townhomes Apts

2016 - Certificate for Lowest Delinquency, 99.99% - 24 units @ Peach Apartments

2015 - Spirit of Cirrus Award given in recognition of my dedication to company's Mission Values

2015 - Certificate for Income Growth, 61.98% - Village Townhomes Apts

2015 - Certificate for Highest Occupancy, 98.95% - Village Townhomes Apts

2014 - Certificate for Income Growth, 51.69% - 24 units @ Palm Villas Apts

2014 - Certificate for Highest Occupancy, 99.19% - Village Townhomes Apts

2014 – Cert. for Highest Revenue Growth, 32.86% during renov – 50 units @ Villa Azul Apts

2014 - Beautification Award given to Villa Azul Apts by the A.G. & G.B. Chamber of Commerce

2012 – Cert. for Lowest Delinquency, 0.45% - Village Townhomes Apts

2012 – Cert. for submittal of invoices to AP on time and w/ 100% accuracy - Village Townhomes

2011 – Cert. for Highest Occupancy, 98.11% - Village Townhomes Apts

2011 – Cert. for submittal of invoices to AP on time and w/ 100% accuracy - Village Townhomes

2010 – Cert. of Achievement for Longest Stretch of Solid Oc- Village Townhomes Apts

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