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Administrative Assistant Customer Service

Brighton, Colorado, United States
December 09, 2018

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Leticia I. Vamosh

***** ******** ****** • Northglenn • Colorado • 80234

720-***-**** • • QUALIFICATIONS

● I am extremely proficient in Workforce Management software, Microsoft Office products including Outlook, Sharepoint, predictive dialing, inbound and quality assurance software.

● I have been extensively trained to provide exceptional customer service (Internal, External, in person, over the phone or email)


January 2014 Campus Operations Support • Zenith Education Group • Thornton, Colorado to January 2018

● Analyse inbound and outbound call volume to accurately align employee scheduling with business needs for 600 plus employees.

● Access raw reporting from multiple systems and combine to create custom one time reporting, according to business needs

● Perform system administration duties for web based applications including user set up and training, report building and system updates as needed for 400+ employees.

● Worked closely with Information Technology teams and management to develop, systems, processes and training and ensure that implementation is completed, and information communicated

● Travel to campus locations to provide on site support, feedback and training. March 2007 Administrative Assistant • XEROX • Denver, Colorado to January 2014

● Managed the daily operation of a 200+ body call center.

● Maintained Inventory of supplies and office equipment

● Developed and facilitated office wide motivational events

● Maintained and updated all temporary and permanent hours of operation changes for the largest client in the company (150+ schools)

● Compiled and provided analysis of daily productivity reports for agents

● Provided training for new employees on the company, systems and processes October 2003 Office Manager • CONTINENTAL SECURITY GROUP • Denver, Colorado to October 2006

● Managed day to day operations of the office including employee scheduling, payroll and online customer interactions.

● Answered incoming calls and relayed messages to management as needed.

● Assisted in the creation and implementation of operating procedures.

● Resolved all customer complaints and conflicts.


May 1998 Graduate • ACADEMY OF CHARTER SCHOOLS • Westminster, Colorado

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