KRISTINE LUFEL AGNO

Toronto, Ontario M*N *S*

ac7ww6@r.postjobfree.com linkedin.com/in/kristinelufelagno 647-***-****

QA Analyst

Certified Tester with 8+ years’ experience in software development lifecycle (SDLC) in multiple projects in finance and healthcare insurance (Waterfall, Agile with Scrum and Kanban software methodologies, offshore/onshore team setting)

Experienced in end-to-end system testing and user acceptance testing for extract-transform-load (ETL), business intelligence (BI), functionality, user interface, web application, embedded system, enterprise asset management, bug-fix, and regression

Experienced in requirements analysis, test planning, and test estimation, test environment preparation, test results and project status reporting, descriptive defect reporting, and test metrics gathering using test management tools

TECHNICAL SKILLS

Test management tools: JIRA, IBM Rational ClearQuest, HP ALM/QC

Collaboration tools: Confluence, MS SharePoint, MS Visual Source Safe

Asset management tool: IBM Maximo

ETL/Database testing tools: Oracle SQL Developer, Microsoft SQL Server 2008 R2

Desktop applications: MS Office (Word, Excel, PowerPoint, Visio), IBM Symphony

Test types and techniques: Data – ETL; Functional, Black Box, Exploratory – User Interface (UI);

Changes – Confirmation, Regression

Test levels: System Testing, User Acceptance Testing (UAT)

Domains: Finance (ADB, RBC), Healthcare Insurance (through IBM)

PROFESSIONAL EXPERIENCE

Processor Nov 2018 – (Mar 2019)

Royal Bank of Canada (RBC) – Toronto, ON

Process conversion of Registered Retirement Savings Plan (RRSP) to Registered Retirement Income Fund (RRIF) based on service requests and on underlying business rules using mainframe

Review and analyze transactions ensuring conformance to the prescribed Canada Revenue Agency tax

Office Administrator Jan 2018 – Sep 2018

Richmond Mechanical Ltd. – Toronto, ON

Heating, ventilation, and air conditioning (HVAC) company servicing Toronto’s community housing

Converted work order logbooks and inventory lists into spreadsheets for easier monitoring

Coordinated with Toronto Community Housing for escalation ensuring the correct amount for invoicing

QA Analyst Jan 2016 – Dec 2017

Asian Development Bank – Philippines

International development finance institution dedicated to reducing poverty in Asia and the Pacific

Project: Asset-Liability Management System – ETL, web application testing

Validated and verified the data transformation of daily and monthly records, using Oracle SQL Developer, loaded in a single system that improved the Treasury Department’s financial projection

Verified that the data can be retrieved and modified for reconciliation through the Java-based front-end web application making the process faster and easier

Participated in scrums, and tracked tasks and incidents to closure using JIRA with Agile Board (kanban) resulting in no requirement-related production defect

Test Specialist May 2012 – Apr 2015

IBM Solutions Delivery, Inc. – Philippines

Project: Healthcare Analytics – ETL testing for a US healthcare insurance

As a senior test specialist – co-led the project knowledge transition through documentation and parallel performance resulting in the successful project transition from the vendor to IBM

Verified the requirements and specifications through SQL queries executed in MS SQL Server 2008 R2 resulting in successful production deployments with no field claim

Mentored junior colleagues located in IBM India

Recognized for demonstrating excellent performance in delivering key contributions, 2013

Project: Enterprise Asset Management - IBM Maximo for an Australian energy company

Verified the user interface and workflow based on the technical designs using IBM Maximo and HP ALM resulting in a customized application for the client

Project: Healthcare Claims – Mainframe testing for a US healthcare insurance

Created and executed test cases in a mainframe (front-end) resulting in successful deployments of system change requests in preparation for the migration from ICD-9 to ICD-10

Software Engineer – Test Analyst Feb 2012 - May 2012

Pointwest Innovations Corporation – Philippines

IT solutions provider for Information Technology - Business Process Management (IT-BPM) industry

Project: Airline Ticketing – Web application testing for a US airline

Executed end-to-end test cases, and performed bug-fix verification for the airline ticketing system

Engineer/Technical Analyst Jul 2011 – Nov 2011

hiSoft Singapore Pte. Ltd. – Singapore

Business consulting organization providing services to Hewlett Packard (HP)

Project: Print Quality Testing for HP printers – Prototype testing

As a team lead – managed a team of 3 to 7 members and monitored the manpower and supplies ensuring the smooth flow of the team’s testing activities

Liaised with HP Engineers enabling the resolution of the firmware, software, and hardware issues

Quality Assurance Engineer Jun 2008 – Apr 2011

Canon Information Technologies Philippines, Inc. – Philippines

Project: Page Description Language (PDL) Driver – User Acceptance Testing

Handled correspondences with the development team and Japanese clients ensuring the clear understanding of requirements and strengthening the business and offshore team relationship

As a project subleader – managed a team of 6 to 10 quality assurance engineers and provided inputs to testing strategies in test plans that laid out the methods for testing new functions, effort, and resources required for the project resulting in certified products ready for market release

Reviewed, logged, and tracked incident reports to closure using IBM Rational ClearQuest for test metrics, and correct and timely bug-fixes

Reported test results, analyzed defects, and created post-project analyses that allowed for continuous improvement (kaizen)

CERTIFICATION

Professional Scrum Master (Jan 2019)

Certified Tester Foundation Level – ISTQB (UKTB) 2013

PROFESSIONAL DEVELOPMENT

Agile, BA, Project Management Training – conducted by Dr. Wael Ramadan Oct 2018

Workplace Communication for IT Professionals – Ryerson University Oct 2018

Canadian Workplace Communication – JVS Toronto Sep 2018

EDUCATION

Bachelor of Science in Industrial Engineering – University of the Philippines 2008

Equivalent to a Bachelor’s Degree as assessed by International Credential Assessment Service of Canada (ICAS)

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