*

NICOLE C. GARY

***** ***** ***** **

Charlotte, NC 28277

704-***-**** Cell 313-***-**** Msg.

ac7ww0@r.postjobfree.com

EXPERIENCE

March 2018 – Present E-Discovery/Document Reviewer Synergy Legal Staffing

Work on several temporary Document Review projects with various clients. 1 st

and 2

nd

level document review and Quality

Check identifying Responsive/Privilege and other codes according to written Protocol, using Relativity, Summation and In- house search platforms.

October 2017 – March 2018 Business Manager (Start-up Project- 6 month Contract) White Diamond Medical Clinic and Spa

Oversee the activities of the day to day operation to include staffing, payroll, and protocols. Created and reviewed all contractual agreements. Work with owner on spending budget, and facilitate marketing outreach and affiliations. Ensure spa is in compliant with a state regulations.

Jan 2016 – Nov 2017 Attorney (MCR 8.120)

Misdemeanor and Felony Defender’s Office

Represent accused defendants during all criminal court proceedings, which may include: Arraignment, Bond, Pre-trial Conference, Plea negotiations, Jury or Bench Trial, or Dismissal. Interview clients and witnesses, and gather facts to best prepare for client’s defense. Practice under supervision. May 2014- present Legal Assistant-Office Manager/Attorney (MCR 8.120) – Law Offices of Benjamin Whitfield & Assoc. P.C

Support attorney’s by performing various tasks to effectively represent clients in civil and criminal proceedings. Responsible for research of law, interviewing client for facts asserted on complaint/Charge Complaint, drafting and review of motions, memorandums, briefs, opinions, and other legal documents. Create and review all contracts for compliance. Serve as Office Manager overseeing Administrative and Paralegal staff, Client communications, billing and collections. Document review via Relativity. After BAR acceptance, full representation.

July 2010- present Customer Service Agent, Certified Trainer/LTA Delta Global Services/Delta Airlines

As a CSA, I provide passenger assistance with check-in procedures, assigning seats, rebooking as a result of an interruption in travel, facilitating the passenger boarding process, enforcing safety/security measures, ensure FAA, Company, and airport regulations are followed. As a Certified Trainer, I presented and trained any/all programs required for the efficient and safe operation of Delta Connection carriers, while updating employees training records to meet aviation training requirements according to ground handling procedures/policies.

2

Oct 2000- Oct 2008 Human Resources Administrator / Provider Contracting UltiMed HMO of Michigan, Inc.

400+ employees. Oversee all HR functions to include: recruitment, interviewing, hiring recommendations, and employee orientations. Developed and facilitated company training program; administered employee benefit programs, and revised to maintain a competitive compensation and benefit package. Oversee payroll for 400+ employees, personnel files, policies, and personnel evaluations. Maintained personnel and safety manuals in accordance with applicable employment laws and guidelines. Participated in research/resolve of all high dollar amount Claim Appeals/Grievances. Provider Contracting and Fee Scale Negotiation. Supervised direct reports.

April 1996 – Sept 2000 Director of Office Operations Michigan Industrial Group, Inc.

Oversee all aspects of Office. Reporting to President/CEO. Areas under control included: Planning, organizing, directing and controlling office operations. Developing and implementing policies, programs and procedures for human resources. Supervised payroll, benefit administration, and support staff. Worked closely with Project Managers reviewing and submitting billings, and pertinent information to/from project owners and subcontractors. Assist with budget, and AP /AR. Aug 1993 – April 1996 Claims Resolution /Provider Contracting Supervisor PCA Family Health Plan of Florida

Supervised unit responsible for researching claims issues to include payment discrepancies, provider complaints, appeals/grievances, and claims audits. Participated in Provider recruitment and contract negotiations, Provider In-Services, prepared confidential financial reports, coordinated department schedule, prioritized and distributed work, reviewed production and quality standards including department telephone statistics. I coached, counseled, and evaluated direct reports. July 1990 - Aug1993 Quality Improvement Supervisor Prudential Insurance Florida/North Texas.

Controlled the review of member and provider complaints, appeals and grievances for quality improvement. Reviewed employee production; quality standards; and member service telephone statistics. Spearheaded client service meetings, performed enrollment presentations, handled supervisory issues, coached and counseled on performance enhancement. Trained and reviewed team concept for Total Quality Management. BRIEF PROFILE

Dependable, analytical, and result oriented. I have extensive experience in management, customer service, Provider contracting and negotiations, claims payment, human resources, and legal research/writing. I am critical thinker, and give great attention to detail. I currently am an advocate for justice, and represent clients with vigor and passion. I am also a focused driven customer service agent that strives for 100% customer satisfaction. My skill set includes: Provider Contracting, Corporate Customer Service, Training, and Human Resources Management. I function extremely well in fast paced environments, am a self-starter, able to work independently or part of a team. I’m an advanced user in Microsoft Word, Excel, PowerPoint, Access and Outlook I have a successful record in training, motivating and supervising staff to maximize productivity and company’s profitability. EDUCATION

University of Detroit Mercy School of Law - Detroit, MI 3

J.D.- Juris Doctorate

University of Detroit Mercy – Detroit, MI

MBA – with focus on Health Care Administration

University of Detroit Mercy - Detroit, MI

BA – (Dual Degree) Business - Legal Admin / Pre –Law with a Cert in Legal Studies High School Diploma- College Prep – Detroit, MI

East Catholic High School, Detroit MI