Jennifer Oatis

**** ******* ** ****** *** D, TX *7619

409-***-****

ac7wun@r.postjobfree.com

Summary I am a self-motivated and energetic individual dedicated to seeking knowledge and keeping the customer first. My objective is to acquire a long- term career in customer relations using both exemplary sales and customer service skills gained from previous job experiences to help maintain existing customers and initiate future customer growth.

Experience

Customer Service Rep.

Sitel

October 2015- Present

(Work At Home Agent)

Duties: Ensure that customers receive an adequate level of service or help with their questions and concerns.

Interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.

To interest customers in features and benefits, and to address any of the customers questions or concerns about their services.

Cultivate client relationships, increasing customer satisfaction and repeat sales.

Provide customer service, sales and technical support, inbound and outbound telesales, database development, campaign management, customer analysis, and eMail communications.

Offer comprehensive, award-winning fulfillment services:

Order and payment processing.

Receptionist

Superior Construction

November 2010 – December 2014 Groves, Texas

Duties:

Performed administrative and clerical duties using Microsoft based programs ex. Word, Excel, and PowerPoint needed to efficiently run daily operations

Arranged and scheduled meetings and/or appointments with existing and potential clients.

Post advertisements and information on website.

Handled travel arrangements, performed necessary research, and distributed information through the use of telephones, mail, and email.

Prepared bids for potential clients and represented the company through presentations and proposals.

Identified and resolved customer complaints including but not limited to warranty and quality issues.

Prepared insurance claims to ensure proper payments.

Customer Service Rep

ClientLogic WoW Internet and Cable

August 2005 - February 2007

Port Arthur, Texas

Duties:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by verifying account information.

Maintain customer records by updating account information.

Take incoming technical calls from customers.

Listen then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues.

Configure and troubleshoot client's equipment or simply educate customers.

In the event the issue cannot be resolved, I would escalate the call to the next tier of support or arrange dates, times & access arrangements for a service.

Office Assistant

Doctors Hospital (Lab)

January 2003 – March 2005

Groves, Texas

Duties:

Answer phones, greeted and assisted visitors,

Handle general administrative duties, such as filing, faxing, copying and mailing, data entry.

Corresponded with customers

Education

Americana Beauty College

Some College Coursework Completed

2006 - 2006

Lamar University

Some College Coursework Completed

2004 - 2007

Academy Of Hair Design

Vocational

Skills

Microsoft PowerPoint (Expert)

Microsoft Excel (Expert)

Windows: 95' 98', 00', ME, XP, operating systems (Expert)

Outlook Express (Expert)

Microsoft Office (Expert)

Microsoft Word (Expert)

Word Perfect 6.1 (Expert)

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