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Customer Service Care

Location:
Lagos, Lagos, Nigeria
Posted:
December 09, 2018

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Resume:

EKWUFULEM IFEOMA VERA

Contact: ** ******** ****** ****** *** palace way

Tel;+234 703-***-**** E-mail: ac7wtx@r.postjobfree.com

PERSONAL PROFILE

Date Of Birth: 01/12/1991

Marital Status: Single

Religion: Christian

State Of Origin: Imo State

Nationality: Nigerian

OBJECTIVES

Ambitious and result oriented, professional in developing strong working relationship with clients and internal team players; seeking challenging assignment in growth centric organization.

PROFESSIONAL EXPERIENCE

DHL EXPRESS Feb 2018-Dec 2018

Apapa oshodi express way, Lagos.

Customers Care Representative

RESPONSIBILITIES

Attend to customers enquires

Delivering of goods and parcels to customers

Answering of calls from customers and solving problems regarding work force.

Send and respond emails from customers.

Build and maintain strong client relationship with customers

TYWORKS SPACE Jan 2017- Dec 2017

17 Ibikunle Street yaba, Lagos

Office Manager

RESPONSIBILITIES:

Supervise a team of Customer Service Representatives

Serve as first line of escalation and resolution of customer enquiries and concerns.

Seek to reduce operating and overhead costs whenever possible

Provide customers with information and serve as daily contact to internal client

Build and maintain strong client relationships and generate referrals

Build, manage, motivate and train centre staff to deliver exceptional customer service

Build and manage a cohesive, high performing customer service team

ALBERV ENGINEERING & CONSTRUCTION COMPANY

30 Eleme Road, Port Harcourt

Accountant Assistant Jan 2016- Nov 2016

RESPONSIBILITIES:

Preparing financial documents such as invoices, bills, accounts payable and receivable Completing purchase orders

Assisting with budgets

Completing bank reconciliations

Verifying balances in account books and rectifying discrepancies

Verifying bank deposits.

Managing day-to-day transactions.

Recording office expenditures and ensuring these expenses are within the set budget Assisting the finance department and senior accounting staff members with various tasks, including preparing budgets, records, and statements

Posting daily receipts

PRECISION EDUCATION CENTER

# 26 Odani, Eleme Road, Port Harcourt

Class Teacher Jan 2015 - Dec 2015

RESPONSIBILITIES:

Preparing lesson plans, teaching classes and evaluating student progress

Encouraging students and acting as teacher advisors for students

Maintaining discipline in the classroom

Running extracurricular sports, clubs and activities (voluntary)

Communicating with parents about students' progress.

ISON COMMUNICATION CENTER, IBADAN 2014-2015

Customer Care Service

RESPONSIBILITIES:

Acting as the first point of contact for all clients, visitors on daily basis, providing a professional and friendly front and delivering an exceptional first impression.

Registering of all clients

Responding promptly to help desk emails in timely fashion and to provide accurate solutions to client.

Booking and confirming appointments for clients.

Billing, receiving and recording of payments made by Clients

MOLOKULA BARRACKS, IBADAN (NYSC) 2014-2015

Class Teacher

RESPONSIBILITIES:

Preparing lesson plans, teaching classes and evaluating student progress

Encouraging students and acting as teacher-advisors for students

Maintaining discipline in the classroom

Running extracurricular sports, clubs and activities (voluntary)

Communicating with parents about students' progress.

EDUCATION /QUALIFICATION OBTAINED WITH DATE

Institute Of Management Nigeria 2015

Michael Okparah University of Agriculture Umudike

B.Sc in Statistics 2008-2013

Evangel Seminary School Ovom Aba (Abia State)

S.S. C.E (WAEC) 2002-2008

Globetty International Childhood Education Center

First School Leaving Certificate (FSLC) 1996-2002

SKILLS

Proficient in Microsoft Office.

Customer Service

Excellent communication skills

REFEREES

Available upon request



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