EKWUFULEM IFEOMA VERA
Contact: ** ******** ****** ****** *** palace way
Tel;+234 703-***-**** E-mail: ac7wtx@r.postjobfree.com
PERSONAL PROFILE
Date Of Birth: 01/12/1991
Marital Status: Single
Religion: Christian
State Of Origin: Imo State
Nationality: Nigerian
OBJECTIVES
Ambitious and result oriented, professional in developing strong working relationship with clients and internal team players; seeking challenging assignment in growth centric organization.
PROFESSIONAL EXPERIENCE
DHL EXPRESS Feb 2018-Dec 2018
Apapa oshodi express way, Lagos.
Customers Care Representative
RESPONSIBILITIES
Attend to customers enquires
Delivering of goods and parcels to customers
Answering of calls from customers and solving problems regarding work force.
Send and respond emails from customers.
Build and maintain strong client relationship with customers
TYWORKS SPACE Jan 2017- Dec 2017
17 Ibikunle Street yaba, Lagos
Office Manager
RESPONSIBILITIES:
Supervise a team of Customer Service Representatives
Serve as first line of escalation and resolution of customer enquiries and concerns.
Seek to reduce operating and overhead costs whenever possible
Provide customers with information and serve as daily contact to internal client
Build and maintain strong client relationships and generate referrals
Build, manage, motivate and train centre staff to deliver exceptional customer service
Build and manage a cohesive, high performing customer service team
ALBERV ENGINEERING & CONSTRUCTION COMPANY
30 Eleme Road, Port Harcourt
Accountant Assistant Jan 2016- Nov 2016
RESPONSIBILITIES:
Preparing financial documents such as invoices, bills, accounts payable and receivable Completing purchase orders
Assisting with budgets
Completing bank reconciliations
Verifying balances in account books and rectifying discrepancies
Verifying bank deposits.
Managing day-to-day transactions.
Recording office expenditures and ensuring these expenses are within the set budget Assisting the finance department and senior accounting staff members with various tasks, including preparing budgets, records, and statements
Posting daily receipts
PRECISION EDUCATION CENTER
# 26 Odani, Eleme Road, Port Harcourt
Class Teacher Jan 2015 - Dec 2015
RESPONSIBILITIES:
Preparing lesson plans, teaching classes and evaluating student progress
Encouraging students and acting as teacher advisors for students
Maintaining discipline in the classroom
Running extracurricular sports, clubs and activities (voluntary)
Communicating with parents about students' progress.
ISON COMMUNICATION CENTER, IBADAN 2014-2015
Customer Care Service
RESPONSIBILITIES:
Acting as the first point of contact for all clients, visitors on daily basis, providing a professional and friendly front and delivering an exceptional first impression.
Registering of all clients
Responding promptly to help desk emails in timely fashion and to provide accurate solutions to client.
Booking and confirming appointments for clients.
Billing, receiving and recording of payments made by Clients
MOLOKULA BARRACKS, IBADAN (NYSC) 2014-2015
Class Teacher
RESPONSIBILITIES:
Preparing lesson plans, teaching classes and evaluating student progress
Encouraging students and acting as teacher-advisors for students
Maintaining discipline in the classroom
Running extracurricular sports, clubs and activities (voluntary)
Communicating with parents about students' progress.
EDUCATION /QUALIFICATION OBTAINED WITH DATE
Institute Of Management Nigeria 2015
Michael Okparah University of Agriculture Umudike
B.Sc in Statistics 2008-2013
Evangel Seminary School Ovom Aba (Abia State)
S.S. C.E (WAEC) 2002-2008
Globetty International Childhood Education Center
First School Leaving Certificate (FSLC) 1996-2002
SKILLS
Proficient in Microsoft Office.
Customer Service
Excellent communication skills
REFEREES
Available upon request