Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Brampton, ON, Canada
Posted:
December 08, 2018

Contact this candidate

Resume:

Natasha Sookwa

***-* ***** ********* *** Brampton, ON 647-***-**** ac7wry@r.postjobfree.com

CORE SKILLS

Strong communicator, organizational and interpersonal skills

Multi task efficiently while paying close attention to detail;

Effectively solve issues and manage time appropriately

A team player; adapts easily to new situations

Build & maintain strong business relationships though communication skills;

PROFESSIONAL PROFILE

Academic Certificate in Interior Decorating (Stratford Career Inst.);

Knowledge of several VMS Time Management Tools

10+ years in Administrative/Executive/Customer Service (Bilingual: English/French) Roles

Superior Microsoft Skills: Excel, Word, PowerPoint, Outlook

Keyboarding Skills of 50-55 WPM, NET

Experience with Meridian, Avaya, Nortel, Lync and various office switchboards

Knowledge of Great Plains, SAP, AS400 & Oracle, Markview, Kronos, Concur, etc

Academic Background in Business Administration (CDI College)

EMPLOYMENT EXPERIENCE

Associate Recruiter

June 2018 – Dec. 2018

Bartech Technologies Group

-Ensuring that all routinely tasks are met and completed in a timely manner, daily

-Performed timesheet verifications; assisting with the closing of payroll & Expense Reports, weekly.

-Utilized various VMS Tools to process timesheets and expenses for the contractors

-Performed Background Check authentication and submission on behalf of the contractors

-Executed onboarding process; from registration, background checks, to pay rolling & post-onboarding

-Assisted with the screening and translation of resumes and postings, French to English, or vice versa

Operations Administrator

Stanley Black & Decker

June 2017 – May 2018

-Adjusted & completed payroll for Distribution Centre, including temporary labour staff

-Work with various applications to complete numerous tasks: Kronos, WMS, SAP, DCTV

-Performed various duties within Kronos: Payroll, Timecards, Profile creation and deletion, reports, and more

-Created, and delete users on WMS; ensuring continuous access users through a weekly access report

-Maintained various spreadsheets for recording temps, hours, part-timers, overtime, etc.

-Organized potlucks, giveaways, birthday munchies, Focus meetings, Communications Meetings, Awards, etc.

-Responsible for the purchase orders in the DC: corrugate, gloves, supplies

Sales/Auction Administrator

Sept. 2016 – March 2017

Performance Auto Group

-Performed daily inspections of vehicles being auctioned through internal Auction or through virtual auction websites

-Responsible for the posting and closing of the Weekly Blind Auction; corresponding with dealer and bidders

-Assisted with the transfer of ownership of vehicles that have been won through various auctions

-Ensure the cleanliness and organization of office, vehicle and filing records regularly

-Corresponded with bidders in regards to picking up their vehicles; ensuring ownership packages were ready Administered the posting and launch of numerous vehicles through Auto Trader; maintaining its fluidity

-Assisted with the marketing portion of the vehicles being posted online daily

Operations Administrator

Oct. 2015 – May 2016

DHL Supply Chain – Continental Tire

-Responsible for daily maintenance of Summary Report, Accessorial Report, Financial Reports, HR & Policies, etc.

-Assisted with the Data Entry of Purolator, PO Log, and other administrative duties

-Worked closely with GM on P&L, Oracle Invoicing, as well and Invoicing in Markview

-Ensure the cleanliness and organization of office and warehouse area regularly; making sure associates were content

-Maintained Kronos regularly; closing out payroll weekly, verified hours were according what was assigned, etc

OTHER PAST ROLES

Administrative Support/Translator

Trisura Guarantee Insurance Company, Toronto

08/2015-11/2015

Bilingual Customer Service /Dispatcher

11/2013-12/2013 – 01/2015-07/2015

Clarke Transport (Transforce Company), Brampton (Contract)

EDUCATION

Interior Decorating Certificate, Stratford Career Institute

Business Administration Program, CDI College (Unfinished)

OSSD, Cardinal Leger Catholic Secondary School

VOLUNTEER EXPERIENCE

Worthington Public School

Initiated games and activities to keep the students active and busy

Assisted children with their homework and projects

Maintained and monitored a group of 12 elementary students in an after-school program

REFERENCES

Bartech Group Canada

Catherine Lyons-Bozzo, Account Manager -

Stanley Black & Decker

Renee Bunbury, Shipping Supervisor 289-***-****

Performance Auto Group

Ian Porter, Sales Manager 905-***-****

Edith Pencil, HR Manager 905-***-****

DHL Supply Chain – Continental Tire

Michael S, Regional Supervisor 514-***-****

Shonagh Murphy, Human Resources 416-***-****

Dorplex Industries

Kimberley Patenaude, Customer Service Supervisor 289-***-****



Contact this candidate