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Pharmacist and Pharmacy Manager

Toronto, Ontario, Canada
December 08, 2018

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Billy Suwanto

** ********* *****, *******, *******, M1V5G9

Mobile: +1-647-***-**** E-mail: Education

Cambridge Judge Business School, University of Cambridge, UK 2016 – 2017 MBA (Master of Business Administration): First Class Honours (Expected), GMAT: 710 University of Toronto, Toronto, Canada

Bachelor of Science in Pharmacy 2008 – 2012

Honours Bachelor of Science – Nutrition, Mathematics, Physics: Distinction and Dean’s List 2004 – 2009 Work Experience

McKesson Canada

Pharmacy Programs Manager, Markham, Canada May 2018 – Dec 2018

• Project leader of the following programs: flu shot, profitability analysis, point-of-care, and leading-edge.

• Designed and executed government funded flu shot program across 2000 pharmacies across Canada Walmart Canada

Pharmacy Manager, Toronto, Canada Mar 2018 – April 2018

• Manage the operation, finance, and marketing of pharmacy department with annual revenue of CAD$6 million

• Lead and manage 6 direct reports (pharmacists, pharmacy technicians, and assistants) Loblaw Companies Limited

Pharmacy Manager, Hamilton, Canada Dec 2017 – Feb 2018

• Managed the operation, finance, and marketing of pharmacy department with annual revenue of CAD$4 million

• Led and managed 8 direct reports (pharmacists, pharmacy technicians, and assistants)

• Increased gross profit margin by 7.5% by targeting high profit professional services Diageo (MBA Consulting Project) Mar 2017 – Apr 2017

• Recommended market entry strategies to expand Diageo’s market share in new customer segments in Brazil, Russia, India, China, Mexico, Indonesia, Nigeria, and Turkey Entomics (MBA Consulting Project) Oct 2016 – Dec 2016

• Translated the analysis of competitors’ and client’s products into actionable recommendations to optimise client’s offering and devise pricing strategies

• Helped client to secure funding of £900,000

Loblaw Companies Limited

Registered Pharmacist, Assistant Manager, Bradford, Canada May 2013 – Sep 2016

• Managed all aspects of operation including purchasing, professional services, and manpower maximization

• Increased client number by 78% by continuously improving customer service quality through translating customer feedback into actionable insights, then developing specific training initiatives and optimal store layout to address current shortcoming in service quality

• Boosted overall sales by 156% and sales from professional pharmacy services by 200% by identifying underserved segments and developed specific offerings with various stakeholders, including prescribers, dieticians, and other department managers/directors to address the gaps

• Drove 50% reduction in client wait-time by analysing, simplifying, and streamlining operation workflow, centred on educating patients on new e-health and m-health platform, assigning tasks to each technician based on his/her strengths, and delivering training

• Improved bottom line by recommending and securing contract with a long-term care facility

• Reduced labour costs by lowering the usage of contract relief pharmacists by nearly 100% Staff Pharmacist, Midland and Alliston, Canada Jan 2013 – May 2013

• Reduced over-inventory by CAD$30,000 by analysing and optimizing inventory level based on sales data

• Improved bottom line by recommending and implementing revenue leakage management program Additional information

Languages English (fluent), Malay (fluent), Bahasa Indonesia (native), Mandarin (beginner) Prof. Qualifications Lean Six Sigma Green Belt, Registered Pharmacist (RPh), OPA’s Injection & Smoking Cessation, CCCEP’s Medical Cannabis Certificate

Computer Skills Microsoft Office Suite, Python, MySQL, KROLL, NEXXSYS, BLOOMBERG, Salesforce

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