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Customer Service Social Media

Location:
Lagos, Lagos, Nigeria
Posted:
December 08, 2018

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Resume:

EJIOGU, WILLIAMS OBINNA

Address: **a Babatunde Street off Ogunlana Drive, Surulere Lagos.

Tel: +234**********, +234**********.

Email: ac7wqe@r.postjobfree.com

Date of Birth: 12

th

February, 1993. Sex: Male. Marital Status: Single. CAREER SUMMARY:

Obinna is a team player that diligently work to strive for excellence, achieving optimal productivity in assigned tasks. Organizing and planning comes as second nature to me and I take great pride in paying attention to the details. I am highly organized, process driven, and has the ability to develop efficient processes and procedures to achieve set goals.

FUNCTIONAL COMPETENCIES:

• Technical Report writing and Presentation.

• Communication language: English, Pidgin, Igbo and Yoruba.

• Digital competence: Microsoft Office (Excel, PowerPoint, and Word), HTML, CSS, CorelDraw, and Adobe Photoshop, Adobe Autodesk.

• Excellent contact skill with people and good communication skills gained through my experience as Training Committee Chairman, NYSC SDG.

• Good research skills and meeting deadliness gained as the Board of Editors, TechPress Organization.

• Leadership skill and time management skills as Assistant and General Coordinator of a Non-Governmental Organization, from 2014 - 2016 (responsible for an organization of 130 people).

• Good team leading skill and ability to motivate people gained as an undergraduate Electoral Umpire.

• Good at taking initiatives and solving problems as an ICT Facilitator, Emeraldfield Schools. WORK EXPERIENCE:

Caterer / Customer Service and Supply Officer Sept. 2018 Achievement:

Provides first point of service contact for all customers, vendors and staff.

Employs social media and telephone calls as a tool to attend to queries and inquiries from customers and as a digital marketing tool to all prospective customers.

Makes and executes plans for all logistics of procured raw materials and finished products from their point of origin to the point of consumption for the purpose of satisfying customers’ requirements. Chidon Catering Service, Surulere, Lagos.

Information and Communication Technology Facilitator (NYSC). Sept. 2017 – July 2018. Emeraldfield Schools, Calabar, Cross River State.

Achievement:

Provided first point of IT Support contact for all staff, covering both PC hardware, software, and smartphones.

Supervised and managed the activities of Bill Gates’ Resource Centre with 24 desktop computers.

Introduced, designed, and taught computer programming and graphic design classes for a class size of 20 students. EDUCATION:

• Certificate of National Service. May 2017 – April 2018 National Youth Service Corps.

• Bachelor of Science, Industrial and Production Engineering. Nov. 2011 – Dec. 2016.

(Second Class Upper Grade).

University of Ibadan, Ibadan, Oyo State.

• West African Senior School Certificate Sept. 2004 – July 2010 Aunty Yemi Academy, Ikotun, Lagos State.

TRAINING:

• Environmental Impact Assessment Certification... Feb. 2018 Department of Petroleum Resources, Nigeria.

• Health, Safety and Environment Level 1, 2, and 3. Aug. – Dec.2017 British International Safety Organisation, West Midlands.

• The Online Marketing Fundamental Qualification. Aug. – Sept. 2017 Google Digital Skill for Africa.

• Certificate of Proficiency in ES Fundamentals in SAP. Aug. 2015 SAP University Alliance.

HOBBIES:

Reading: I have interest in biographies, personal development books and the dailies.

Public Speaking: I engage in PowerPoint presentations and outreach. OTHER INFORMATION:

Reference: Made available on request.

Membership: Member, Nigeria Institute of Industrial Engineers. Graduate Member, Nigeria Society of Engineers.

Troubleshot technical issues to resolution and expedite the repair of hardware faults and software configuration problems

Ensured system and data security is maintained and existing equipment are up to standards by performing upgrades

Assisted in the compilation and maintenance of an accurate inventory of hardware and software in the Centre. Warehouse and Operations officer (Intern). Sept. 2015 – Feb. 2016 EISNL Engineering Solutions and Drive Ltd., Ikeja Industrial Estate Lagos, www.eisnl.com. Achievement:

Designed a colour coding tag system that reduced warehouse entry time by 15%

Took inventories and assisted in inspections of supplies to the warehouse.

Prepared technical report on the warehouse using Sage 50 and Microsoft Excel. Technician Assistant (Intern). Feb. – April 2015.

Federal Institute of Industrial Research, Oshodi, Lagos, www.fiiro.org Achievements:

Assisted Technicians in machining and fabricating work.

Developed technical report writing on the stages in the design development.

Recorded dimensions used in design, ensuring that the dimensions correspond to the design specification.



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