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Senior QA Analyst

Maple, Ontario, Canada
December 08, 2018

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Roman Dobkin

** ***** • Maple, ON • L*A *W*416-***-**** • •

Software Quality Assurance Analyst with extensive experience in testing Client/Server and Web based Applications.

Skilled in developing various types of testing documentation, including Test plans, Test cases, Test Scripts. Outstanding knowledge of Development Life Cycle (SDLC), Change Management, Software process methodology and product deployment.

Summary of Qualifications

Certified Tester ISTQB Foundation Certificate in Software Testing

Security clearance to the Enhanced Reliability Status level (Expiry October 10, 2028).

Experienced in Data warehousing and ETL field, in testing Credit Card on TSYS – TS2 platform, in Enterprise Resource Planning (ERP) applications, working with Waterfall, Agile (DevOps) testing methodologies

Proficient in System, Integration, User Acceptance (UAT), and Regression testing

Trained in testing COTS applications: SAP, Siebel CRM, Remedy, Clarity, Kubra (billing), Business objects, Symcor, Avaya Genesys CTI (Computer Telephony Integration) / IVR, GAD (Genesys Agent Desktop)

Experienced in testing Client/Server, multi-user database driven Web-based and mainframe applications

Working experience in the use of Computer Aided Software Engineering (CASE) tools, Global Solutions Management System (GSMS) tool, meets SEI CMM Level 2 and Level 3 requirements

Technical Skills

Operating Systems: Windows; UNIX

Mobile Operating System: Android; iOS

Programming Languages: Visual Basic 4.0/5.0, HTML, XML; JSON, XL7; SQL, Unix Korn, Shell Scripting; ETL Informatica 6.2.1, 7.1.3; .NET Environment

Relational Databases: MS SQL Ser.6.5/2012, MS Access; DB2; Data Warehouse; Oracle 11g

Tools: MS Office, MS Visual Studio 2013; Crystal Reports, Quest Central for DB2, SQA Suite 6.1, Rational Team Test 2000 Clear Quest; File – Aid C/S 2.8, IVR, GAD (Genesys Agent Desktop); TSYS; HP 10; HP ALM; TFS, Bugzila, Quick Test Pro 9.2, Toad for Oracle 9.6.1, Oracle SQL Developer 3.0.04, Parasoft, TCP/IP,SOAP UI, API, Siebel CRM, Bugzilla, TSO/ISPF, Jaws, Google Analytics; Data Stage V8.5, SAP Business Objects, BO Web Intelligence tool (Webl), Jira, Confluence, AODA

Web Services: SOAP; REST

Professional Experience

Hydro One, Barrie, Ontario November 2017 – October 2018

Sr. QA Consultant, Project: Hydro One DMS Upgrade which implement the Schneider Electric ADMS 3.7 system

Coordinated with internal and external partners (Hydro One and Schneider Electric) to develop test plan, test cases to ensure that Advanced Distribution Management System is working based on client requirement.

Created Testing Traceability Matrix to make sure that the business Functional/Non Functional /Infrastructure requirements are covered.

Ensured that all specifications for the new functionalities are met and the existing functionalities are not compromised by system changes.

Reported daily to the upper management the testing progress during the test cases execution process, overseeing the defect management as assigning the severity and priority of the defects and monitoring the defects fixes

Performed testing for WEB DMD and Field Client applications.

Humanmetrics Inc. Toronto, Ontario (Part-time) January 2016 – Present

Test Lead

Analyzed business and service requirements, created test cases using Detail Design Document

Used Black Box testing to run integration and functional testing to check outgoing and internal links in web pages

Performed testing email notification sending by Web Application to customer

Tested banners (Advertisement) for functionality and defined, reported, and tracked problems

Performed testing of microsite web pages on functional specification, Usability and Compatibility of Application

Tested responsive layouts optimized for mobile and different resolutions

TD Bank February – September 2017

Senior QA Analyst, Project: eTransfer Payment

Analyzed business and service requirements of Web banking application (online and mobile)

Communicated with the Interac e-transfer system through a set of Web Services such as SOAP, REST

Responsible for end to end ePayment test execution, including writing test plans, test cases and test scenarios for mobile (Android, IOS operating system) and easy web applications.

Executed test cases for API: Add Customer Registration, Add Contact, Get Contact, Add Direct Deposit Registration, Send Transfer, Send Money Request, Cancel Money Transfer using Parasoft SOA tool

Used JIRA for reporting and tracking defects.

Bank of Montreal Corporate Technology Division – Credit Card August 2014 – December 2016

Senior QA Analyst, Projects: Customer Connect - Branch Image Capture (BIC); TSYS - BMO Debit MasterCard; New BIN Diners Carte Blanche; MasterCard BIN2 Series US TSYS; CIPG (Customer Information and Payment Gateway) Bulk eTransfer

Worked on Bulk eTransfer project using the Scrum method of Agile software development framework, provided Quality Assurance for stories accepted into Sprint, created and ran tests, raised issues in HP ALM

Interacted with Product Owners and Development team, paired with developers for an exploratory testing

Performed system testing, regression testing. Test execution for Customer Connect application BIC project

Analyzed Call Routing to ensure that IVR calls were routed to the user based on assigned skills (Personal, Commercial, Failed Authentication), and inbound, outbound and queuing calls

Conducted analysis, design and construction of test cases for TSYS options for the BMO Commercial Master Cards portfolio – NPTSYS, Diners Carte Blanche

Designed the test cases for the TSYS option set such as Authorizations, Fees, Security Fraud, statement; Terms for BMO Debit MasterCard and MasterCard BIN2 projects

Validated files (RDF, G&D) in mainframe, accessing TSO making sure that the fields value are the same in TSYS green screens interface (mainframe based system that acts as book of records for Credit Cards).

Performed Accessibility Compliance Testing using JAWS

Verified JAWS Web page text navigation keystrokes and caps lock key on a laptop keyboard.

Defined, reported, and tracked problems

TD Bank Financial Group – Corporate Technology Solution January 2013 – July 2014

Senior QA Analyst, Projects: Conversion of Canadian MBNA subsidiary Master Card Credit Cards Portfolio from Bank of America to TSYS – TS2 platform

Performed integration testing and validating SIT and BAT environments for TSYS option set such as New Account Defaults, OMR (Option Management Request), Fraud, Collections, Statements, Terms including the Finance Charge calculation, Min Payment, Payment and Payment in Excess Allocation, Fees, and Balance Transfers

Designed test cases for Promotion Option Set and LUI (Letter User Interface) front end application statement

Developed excellent working relationships with various technology teams, business teams as well as numerous vendors and partners (Symcor, Giesecke & Devrient (G&D), Davis & Henderson(D&H), Thunderhead, Document management systems (LUI, TTPX), Basset, Sams Portal, & Product Catalogue)

Validated files coming into TD Mainframe landing zone for any discrepancy against the upstream applications TSYS, G&D, TLP (TSYS Loyalty Program).

Reported testing progress, defect tracking and resolution to upper management

Enbridge Gas Distribution Inc January – December 2012

Senior QA Analyst, Projects: SRM Analytics, ESM Data Migration; SRM Account Interface, Customer Appointments, Customer Appointment Tracking System, No Bill, DSM (Demand Side Management System), Extranet LBA Bill Display

Environment: UNIX; Oracle 11; Data Stage; SAP Business Objects; Data Warehouse; Siebel CRM; QC; Webl

Analyzed business and service requirements, created Test cases using Detail Design Document

Developed SQL test scripts using design mapping document

Participated in testing of migration data from ESM (Enterprise Sales Maker) to the Siebel CRM application

Conducted testing for reports and Analytics solution delivered using SAP Business Object tool.

Worked with SAP Solution Manager 7.1

Reviewed, managed SAP transport requests from DEV, SIT and PROD environment. .

Worked with Solution Manager Change Request Management (ChaRM)

Provided test coverage, defect tracing reports to management, investigated and analyzed functional test defects

Bank of Montreal March 2010 – December 2011

Senior QA Analyst, Projects: Smart Forms Processing for Retail Investments, CCC Desktop Siebel (Optimizer) Integration Stream IVR, Deposit Type Instruments Regulations, SSPA BMO Club Sobeys EDB, Cards Core System Renewal Program - Migration of Citibank Diners Professional and Corporate card portfolios and DCAM suites of applications to TSYS TS2 and to BMO systems.

Environment: .Net 2.0 Framework; Siebel CRM; MS SQL Server; MS Visual Studio 2008 V9; Java Script; IBM WebSphere; IBM Mainframe (Cobol); JAWS

Created system integration test specification using Detail Design Document

Tested new Siebel eFinance 8.0 functionality in conjunction with BMO propriety application, Genesys CTI (Computer Telephony Integration) functionality via GAD integrated with Customer Connect CRM application

Analyzed Call Routing to ensure that IVR calls were routed to the user based on assigned skills (Personal, Commercial, Failed Authentication), and inbound, outbound and queuing calls

Used the following IVR supporting software applications under the Genesys framework: CME (Configuration Manager), OCM (Outbound Contact Manager), CC Pulse (Contact Center) the real-time statistics/reporting

Used supporting application such as Verint for Quality Monitoring (Voice and screen recording)

Tested applications requiring French language content, performed Accessibility Compliance Testing using JAWS

Managed defects and reporting process, oversaw project deliverable documents in MS Visual Studio Team System and SharePoint, supported E2E; UAT and pilot testing

EDS/Hewlett Packard, Toronto, Ontario 1998 – 2010

12 years of various projects:

QA Lead, Symantec ePayment EBI reporting project (August 2009-March 2010)

Environment: UNIX; Oracle 11g; ETL Informatica; Data Warehouse; QC

QA Lead, Business Exchange Services Global Shared Platform (BES GSP) (July-August 2009)

Environment: HP Quality Centre 9.2; Quick Test Pro 9.2

Senior QA Analyst (January-July 2009)

The Pan-Canadian Public Health Communicable Disease Surveillance and Management Project (Panorama) - eHealth Ontario

Environment: Net/Eclipse; Apache Web Server, Oracle DB; QC; Business Objects

Senior QA Analyst/QA Lead (April-December 2008)

The Smart Card Implementation Project for Service Alberta

Environment: Windows XP; .Net Framework V 3.0; Oracle; QC

Senior QA Analyst/QA Lead (April 2007-April 2008)

Scotiabank Wealth Management Technologies, Mutual Fund Online (Web) Scotia McLeod Direct Investing Project

Environment: J2EE Application; WebSphere v6, Solaris 8/9, Oracle 9i/10g; QC.

Senior QA Analyst (June 2001-April 2007)

Scotiabank CRM Data Warehouse Project

Environment: UNIX; Korn Shell; COBOL; DB2; Data Warehouse; ETL Informatica; QC; Business Objects

Responsible for Data Quality in the CRM Data Warehouse Project

Performed system testing, regression testing. Test execution for CCB (Canadian Commercial Banking), RP (Relationship Pricing), CB (Credit Bureau), MDM (Marketing Data Mart) projects.

Responsible for promotion of new and modified scripts, COBOL and SAS programs using Change Management tool PVCS into SIT, UAT and Production environment.

Responsible for maintenance of all SIT, UAT and Production load schedules

Responsible for gathering requirement for CSR’s (Customer Service Request) and PSR’s (Production Service Request).

Responsible for testing all CSR’s (Customer Service Request) and PSR’s (Production Service Request)

Processed promotion and system testing for Informatica ETL Mappings and Workflows

Provided test coverage and defect tracing reports to management, investigated and analysed all functional test defects.

Education and Professional Development

EDS ISTQB Testing Foundation Course May 2008

Informatica Power Center 7.1.3 June 2005

Rational Clear Quest and Rational Team Test Fundamentals March 2002

Quality Assurance Institute January 2001

Boot Camp for Software Testers, Testing Internet Systems

EDS Course, Toronto, Canada November 2000

Java Course, Software Risk Management

Belorussian Technological University, Minsk, Belarus' B.Sc. In Engineering

References Available Upon Request

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