NURUDEEN HAYATUDEEN

No. * Adifa Street Tanke Off University Road Ilorin Kwara State

TEL: 080********, 080********

Email: ac7wp7@r.postjobfree.com

CAREER OBJECTIVE: To excel in my field through hard work, research, skills and perseverance.

PERSONAL DATA

Gender: Male

Marital Status: Single

Date of Birth: 27th September 1991

State of Origin: Katsina

Local Government Area: Katsina

Nationality: Nigerian

QUALIFICATION WITH DATES

2014: Federal University of Technology Minna Niger State

B.tech Industrial Chemistry (second class honours lower division)

2009: Unilorin Secondary School Ilorin Kwara State

Senior Secondary School Certificate

2003: Unilorin Primary School Ilorin Kwara State

First Leaving School Certificate

WORK EXPERIENCE

2017- 2018 PREMIUM SEGMENT CUSTOMER CARE EXECUTIVE (ISONBPO-MTN PROCESS)

To drive productivity, professionalism and operational efficiency to attain excellent service delivery.

Microsoft Office suite competency for work delivery.

Quickly and effectively solve customer challenges.

Always learning, unlearning and relearning new applications changes to my specified task.

To ensure the smooth maintenance & monitoring of statistics on queries logged and query types to ensure high service levels to subscribers.

A sound knowledge of products and services.

Use of appropriate applications for query resolution all the time.

Rectifying customer complaints/queries, concerning Mtn mobile solar Electricity (LUMOS)

2015-2016 St. James International College Owukpa, Ogbadibo L.G.A Benue State (NYSC)

Basic Teaching of Chemistry, tests and Exams conducted

2013-2013 Rajrab Pharmaceuticals Nigeria Limited Ilorin Kwara State (INDUSTRIAL TRAINEE)

Production, Packaging and Quality control management of finished products.

Testing and sampling of raw materials for drug production.

OTHER CERTIFICATES

2017: How May I Help You Certificate (ISON BPO)

2015: National Youth Service Corps Certificate

SKILLS AND ABILITIES

Proficient in Microsoft office application.

Effective communication and problem-solving skills.

Ability to work and give maximum results under pressure.

Ability to learn fast and manage information.

Ability to work in collaborative teams.

Ability to multitask.

Excellent time management skills.

Ability to work with little or no supervision.

HOBBIES /INTERESTS

Reading, football, meeting people, learning new ideas.

REFEREES

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