Manager Sales
Resume:
PATRICIA C. NAVARRA
Sanford, North Carolina, 27330
*****.*******@*****.***
Professional Profile
In my 37 years in the Retail industry, I have held many positions starting out as a 3rd shift Sales Associate, Assistant Manager and Store Manager for 12 years I have also been an Auditor, Interim District Sales Manager. I was a Help Desk Analyst for 19 years and QA & Logistics Coordinator for 7 years.
I have the ability to listen, evaluate and resolve issues successfully. I am focused and determined to provide superior service and support to all customers and teammates and to provide a reliable and trusted line of communications to help ensure that all needs are met in a timely and efficient manner.
I am looking to continue in a role of support within a Service Desk environment. I want to continue moving forward and conquering new challenges.
Skills
Management
Quality Assurance
Logistics
Jira Software Ticketing System
ITSM Help Desk Ticketing System
Customer Service
Communication Skills
Help Desk Support
Cross organizational teamwork
PC Support
Diagnostics and Troubleshooting
Inventory Control
Training
Mentoring
Microsoft Outlook 2013
Sapphire Topaz POS
Retalix POS
Radiant POS
Aptos POS
Vendor Management
Excel
Word
PowerPoint
Windows XP
Windows 7 / 10
PDI RMS Software
PDI Enterprise Software
Manage Engine
LANDesk
Avaya Softphone
Cisco IP Phone
Meraki
EXPERIENCE
Performance Bicycle, Chapel Hill, NC 27517
IT Analyst – April 2018 – Current
•Take initial ticket, phone and/or email inquiries and help troubleshoot hardware, software and/or network connectivity issues.
•Create trouble tickets on behalf of the customer when needed and update the ticketing system appropriately
•Recognize and escalate more difficult issues to vendors and/or product specialists within IT, whether that is by ticket, email or phone call
•Develop an understanding of customers' needs and take actions to ensure that such needs are met.
•Track and document vendor progress and resolution.
Circle K, Sanford, NC 27330
IT Analyst – January 2015 – April 2018
•Develop an understanding of customers' needs and take actions to ensure that such needs are met.
•Collaborate with other departments as needed to resolve customer issues, take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on the business.
•Provide technical support for computer problems.
•Track and document vendor progress and resolution.
Logistics Coordinator – November 2000 - January 2015
•Oversee life cycle of IT asset management.
•Identify and troubleshoot equipment problems.
•Build ship and set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
•Pack, seal, label, and affix postage to prepare materials for shipping and also arrange for old equipment to be packed and returned to Support Center
•Requisition and store shipping materials and supplies to maintain inventory of stock.
•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
•Refer unresolved customer grievances to designated departments for further investigation.
•Resolve problems concerning transportation, logistics systems, or customer issues.
•Maintain spreadsheet databases of logistics information.
•Track product flow from origin to final delivery.
•Write and revise standard operating procedures for logistics processes.
•Acquire and revise data for PC image using Product Data Solutions (PDI) software.
Help Desk Analyst February 1998 – November 2000
Take initial ticket, phone and/or email inquiries and help troubleshoot hardware, software and/or network connectivity issues.
Create trouble tickets on behalf of the customer when needed and update the ticketing system appropriately
Recognize and escalate more difficult issues to vendors and/or product specialists within IT, whether that is by ticket, email or phone call
Develop an understanding of customers' needs and take actions to ensure that such needs are met.
Store Sales Manager/Interim District Manager August 1986 – February 1998
Manage staff, prepare work schedules and assign duties.
Control operational budget and expenditures.
Recruit, hire, train and supervise staff.
Use sales forecasting or strategic planning to ensure the sale and profitability of products.
The Pantry Inc., Sanford, NC 27330 May 1981 – August 1986
Various positions including 3rd shift associate, Assistant Manager, Store Sales Manager, and Auditor May 1981 – August 1986
Education
Fayetteville Technical Community College
High School Diploma
General Studies
Central Carolina Community College
Certificate
Medical Billing and Coding
References
Patrick Darke
Executive Vice President – Performance Bicycle
******@*****.***
Charlie Partin
Director of Technical Services – Performance Bicycle
*******.******@*****.***
Mike Harvey
Infrastructure Engineer – Performance Bicycle.com
*******@*****.***
Stacy Woodring
IT Development Director – Performance Bicycle
********@*****.***
Holly Brunton
Database Marketing Manager – Performance Bicycle.com
*****.*********@*******.***
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