Amanda Jackson

**** ****** ***. **********, ** **711

812-***-**** ac7wn1@r.postjobfree.com

OBJECTIVE:

Seeking a position that utilizes my diverse experience and delivers meaningful results.

EDUCATION:

Associates of Applied Science Degree, June 2006

Indiana Business College, Evansville, IN

• Major: Medical Coding and Billing Technology, GPA 3.0

AWARDS AND HONORS:

Highest GPA: Basic Insurance, ICD-9-CM

PROFESSIONAL SKILLS:

Administrative and Medical Software: Knowledgeable in Microsoft Word, Excel, Banner Software and Medical administration software, Knowledgeable data entry and in preparing various list and reports, including Memos and spreadsheets.

EXPERIENCE:

BMV Customer Service Rep. Oct 2017 - Present

Assisting customers with renewing drivers license, registration renewals, Titling their vehicles.

Carefusion W/ Manpower Medical Technician Jan 2017 - Feb 2017 & Aug 2017

• - Working with and around medical products under the direct supervision of a CareFusion Representative

• - Un-boxing and labeling of devices

• - Perform verification tests of equipment

• - Entry of test results into proprietary program on laptop computer

Microsoft Xbox W/ Sykes Customer Service Representative. Aug 2016 - Nov 2016

• Assisted customers with their Microsoft xbox accounts troubleshooting their consoles and accounts.

Adecco at Old National Call Center Customer Service Representative April 2015 - Oct 2015

• Processed bank transactions for customers

• Assisted with customers online banking

AT&T Mobility - Evansville, IN BDS Specialist May 2008 - Oct 2011

• Resolved issues for customer data services including but not limited to, Blackberry, Palm, Tilt and Blackjack and Laptop connect card devices with internet and email services using the customer rules by making it seamless and taking ownership of the call.

• Knowledgeable in the customer validation process and all the resources to be used in the troubleshooting process.

• Provide a friendly positive customer service experience to customers at all times concerning DATA and all other questions.

• Responsible for provisioning customers for Blackberry Internet Service and Blackberry Enterprise Server accounts.

Dr. Keith Cooper - Evansville, IN Front Office Assistant August 2007 - April 2008

• Pulled faxes off of the machine, pulled charts, called in or faxed prescriptions to pharmacies.

• Called the patients with their test results. Checked patients in and out, collected co-pays and payments. Copied insurance cards and took all demographics from the patients. Called other facilities and set up procedures for the patients.

• Posted charges to patient accounts. Answered 4 line phones throughout the day.

Vectren Energy and Delivery Administrative Customer Service Rep February 2007 to August 2007

• Resolve eservice request submitted by customer through vectren.com faxes, included but no limited to; request for service move-ins, move-outs, and transfers, including running credit checks through Equifax and determining credit worthiness; calculation, setting and/ or canceling of budget billing.

• Monitor call center reps through two reports, Future dated service orders and Exceptions, to help monitors reps ability to follow company procedure, and issue training reports for all mistakes found to reps team lead. Manage reports for customers with multiple accounts for accurate balance in an attempt to collect bad debts.

• Access restricted databases and completed customer requested submitted by our North Carolina call center reps. As well as researched and validated customer notifications of premise address changes and updated in-valid mailing addresses using various government agencies.

Newburgh Family Physicians Medical Extern April 2006 to June 2006

• Knowledge in the history and different branches of insurance. Familiar with how they work and who is associated with them. The different agreements they may have with doctors and hospitals and the basic start of ICD-9-CM and CPT.

• Ability to properly code using ICD-9-CM and CPT books; look up codes and apply them to the correct diagnosis and procedures according to the rules of coding.

REFERENCE: Michelle levels Sunset memorial 812-***-****

Crystal Russell D’Patrick 812-***-****

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