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Developer .Net

Houston, Texas, United States
December 08, 2018

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**** ********** **** ********, ** 77515



IT management professional with over a decade of leadership experience, who is passionate about team, client, and organizational success. Currently I’m in the wholesale insurance industry managing a solid team of Network and System Engineers, Administrators, Help Desk, Technical Support staff and Database Analysts.

Professional Experience

Myron Steves

IT Director

Jan 2014 – Present

Managed the IT budget leading 7 direct reports and ~250 personnel and defining the strategic direction for the IT business unit

Reorganized and negotiated new contracts with vendors, and restructured services with 3rd parties, resulting in huge cost savings

Performed staff management activities, including interviewing, hiring, mentoring, and performance evaluations

Improved customer services for internal and external customers, and provided coaching and training

Planning and implementation of moving the company’s on-premise email environment to Office 365 in the cloud

Defined and delivered the migration to new Datacenter

Research and moved to a more reliable and cost-effective ISP provider

Move from an obsolete network system to an SD-WAN design, with savings of 30%, while building in redundancy

In-house Social Engineering (phishing) campaign to educate users

Perform yearly security audits internally and with 3rd party auditors

Directed the day-to-day operations of the data centers’ technology support service personnel providing data integrity, stability, and availability with a focus on incident management, change management, and monitoring

ITIL Certification

Directed the asset life-cycle functions (planning, procurement, deployment, usage, upgrade, decommission, disposition, and salvage) for employee devices, servers, and storage

Invested in new ticketing system that helped the team to adopt the ITIL framework as well as prioritizing service desk tickets.

Introduced SharePoint online, vastly improving access to documentation and moving away from local share storage

Application and Development Manager

2010 – Jan 2014

Agency dashboard for policies online access

oDesigned and developed an authentication layer on MS SQL database fully integrated with other systems, agency management system and an imaging system

oThe total cost savings for this system exceeds $250,000 per year in printing, printing supplies, and mailing costs

Agency & internal staff online bill pay system

oIntegrated with bank web services and agency management system.

oCuts down on steps internally saving cost of one full-time staff

oOver $20,000,000 in payments processed yearly


oUses Authentication token and SAML technologies, allowing multiple systems for customer ease of one login.

Online claims system

oIntegration with multiple carrier web services and agency management system to show real time claims data

iPad marketing solution

oApplication integrated with agency management system, for real time agency info and updates.

oHTML5 graphical interface of real time YTD production data

Certificate application

oRedesign of agency management functionality that had limitations

oAutomated 7 steps into 1, saving internal staff 30 minutes per certificate

oOver 4000 certificates process yearly with tool

Built company and affiliate websites, as well as, designed an in-house CMS tool that allows for 100% updating without code recompile

Sr. Application Developer

2005 - 2010

Developed help desk ticketing system used company wide.

Built numerous sub company websites using .NET 2.0 - 3.0 technology

Built secure environment for online rating systems using the new security & membership framework in .NET 2.0

Developed online applications that import into multiple back ends

Automated user process using .NET Window services

Built extracting systems to export data in XML format to import into client systems.


.NET Developer/Courion Admin

2004 - 2005

Developed solutions for diverse programming scenarios in C#.NET, employing object–oriented programming concepts.

Used C#.NET and ADO.NET to define and implement secure middle-tier components. Components were consumed by web applications and windows applications utilizing SQL Server and stored procedures to perform logical business transactions.

Created and deployed XML Web Services using ASP.NET. Consumed Web Services from both Windows forms and ASP.NET web applications.

Developed a multi-tiered Scube/Vantive ticketing project. Technologies utilized included: C#.NET, SQL Server 2000, Transact-SQL, Web Services, COM+, HTML, and BizTalk.

Created Deployment projects for .NET applications using Microsoft’s MSI packages.

Build Multi-Language PWReset (Courion) system to allow user’s to reset AD passwords.

Kelly Services at Dow Chemical


2002 - 2004

Developed and maintained system for global lab testing information using .NET technology with SQL server back-end

Design and document database driven applications for global use via the intranet and network.

Lead technician supporting multiple applications and systems. Complete understanding of all life cycle phases of system development.

Developed and maintained workflow solution for raw materials creating a start to finish automated approval process.

US Contractors

Developer/ PC Technician

2001 - 2002

Performed coding, testing and design modifications for data entry applications using Visual Basic 5.0.

Troubleshoot PC hardware, software and printer issues throughout company.

Convert users to Exchange 2000 for TCP/IP and dialup communication.

Full setup of workstations and printers for company network.

Continuous updating of reports, queries and form design to better fit the needs of the company.

Technical Skills

AWS, AWS Snowball, Office 365, ITIL, VMWare vSphere 6.5, HP C-Class Blades, HPE 3 PAR SSD, Hitachi HUS, PRTG, KNOWB4, Metasploit, VEEAM, Drobo, VeloCloud SD-WAN, FreshService, Slack, Teams, Trello, AppRiver, CloudAlly, Nextiva Cloud Faxing, Adaptive Insights, OmniAlert

Programming Languages:

Visual C#, SQL, Visual Basic, ADO.Net, ASP.Net, XML Web/Win services, XHTML, HTML, JavaScript, JQuery, JQuery UI, AJAX, CSS, REST Services using JSON

.NET Skill set:

2.0 – 4.6 .NET Framework, ASP.NET, ADO.NET, .NET Class Libraries, Web/Win Services, Web API 2


MS SQL Server 2000 -2016, SYBASE 9.0 – 17

Operating Systems:

Windows 2000, Windows XP, Windows 7, Windows 10

Windows Server 2003 - 2016 R2


Visual Studio 2003 - 2017, Telerik ASP.NET AJAX & Reporting toolkit (8+ years of exp.), Team Foundation Server, MS Office Suite, MS Project, MS Visio, Concept One AMS, SharePoint online, OneDrive, Google Drive, ImageRight imaging system


Sam Houston State University

Huntsville, TX

BS, Computer Science

Microsoft Training course 2310

Developing Microsoft ASP.NET Web Applications

Using Visual Studio .NET

BrainBench Certification in C#

Score: 4.46

Percentile: Scored higher than 97% of previous examinees

Proficiency Level: Advanced (Master)


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