RESUME Present Address:

#*/**/, *** *****, *** B Main,

5th Block, BSK 3rdStage,

Near Nandi Enclave Apartment

Pin: 560085

Permanent Address:

Guwahati, Assam

Mobile -988*******, 636-***-****

Email id: ac7wmm@r.postjobfree.com

Name: NAVAJIT DEB.

Objective: To get a project whereby I can apply acquired knowledge and skills, working in a positive environment and thereby continuously growing and contributing to the main objectives of the organization.

Educational Qualification:

Don Bosco School ( Lumding, Assam).

Higher Secondary (Pandu College/Guwahati, Assam).

B.Sc. Environmental Science (Global Open University).

PGD in Hospital Administration and Certification in Medical Tourism (Medversity, Apollo Hospital, Bangalore).

Certified Eye Donation Counselor by SightLife-International Eye Bank as Eye Donation Counselor-Trained in LV Prasad Eye Hospital, Hyderabad.

Computer Knowledge: Basics in Computer. Trained in Medical Transcription (Heartland Pvt. Ltd)

Language Known: English, Hindi, Bengali, Assamese, Kannada (manageable).

Total Number of Work Experience: Eight + years.

Work Experience:

Worked with Infosys BPO for 14 months as Executive-Operations in an US Medical insurance (HR) process (Semi-voice, 20% call and 80% e-mail/chatting for reporting) from Dec-2006 to February-2008.

Worked with Nuance Transcription Services India Pvt. Ltd as Team Leader for 3 years (June 2008 to April 2011), under the platform Voicemail Transcription and Medical Transcription until the business was called off.

Worked with Ninestars Information Technologies Ltd as Media Analyst (transcription/editing/proofreading of transcripts and documentaries, medical research articles, news items, medical seminars (mostly psychological) etc., which are International Projects). Client is Film Makers Library-USA, from January 2012 to September 2012, until the project was called off.

Worked with B.W. Lions Superspeciality Eye Hospital, Bangalore as Eye Bank Manager from February 2013 to April 2014.

Worked as Team Leader with MModal Global Services Pvt. Ltd, platform-Medical Documentation and Transcription Services from July 24, 2015 – Nov 24, 2016, until the business was called off.

Working as a Freelance transcriptionist and editor (General, business, medical, environmental research projects etc).

Personal Details:

Date of Birth: 27th July, 1980.

Father's Name: Mr. Nirmalendu Deb.

Sex: Male.

Marital Status: Married.

Hobbies: Reading, watching movies, listening music, painting and sketching.

Work Experience as Eye Bank Manager:

As an Eye Bank Manager my role involves taking care of the eye bank activities such as administration, staffing, fund management, leave management of staff, collection and utilization of corneas, handling international project such as Hospital Cornea Retrieval Program (HCRP) in collaboration with SightLife, Seattle, WA. Hiring and training of Eye Donation Counselors (EDC's), training of eye bank technicians, coordinating sensitization/educative programs on corneal blindness and importance of cornea donations for hospital staff of any size and repute in Bangalore, etc. Also, developing Standard Operating Procedure (SOP) for operation module of the business of the Eye Bank and training of staffs on the change controls done in SOP as and when necessary. Fund management of eye bank which includes payment tracking of corneas sold to eye surgeons throughout India. Conducting pledge counters throughout Bangalore educating people on Eye Donation & Organ Donation. Corporate fund raising. Eye calls monitoring and tracking the activities of counsellors and eye bank technician. Calculating and distributing incentives to the eye bank employes and keeping track of the profit and loss of the eye bank. As an extra initiative working as a coordinator for the NABH accreditation of the Hospital for maintaining, coordinating and training of hospital staff in Quality Standards as per NABH guidelines. Work on gap analysis for better performance of the eye bank. Setting up KPI’s for Eye Bank. Coordinating and conducting various eye camps in corporate houses, school, colleges, hospitals etc. Last, but not least working with Govt. agencies, Ministries of health sciences, Dept. of Directorate of Ophthalmology-Karnataka on various govt. schemes for controlling of corneal blindness, release of grants etc. Daily, weekly and monthly reporting of the performances of the eye bank to the hospital management and SightLife. Monthly billing to SightLife for funds. Overall, it’s a concept selling job wherein we need to do grief counselling of the family of the demise for eye donation.

Experience/Achievements as TL:

Managed a maximum team size of 70 members for international process.

Maintain Data Processing files, analyze and tabulate data, update daily production plan.

Plan the staff requirement based on productivity objectives for each day.

Quality checking the data for any errors.

Conduct timely team meetings and training sessions for new joiners and existing employees.

Team mentoring and motivation. Control attrition rate to the best as much possible.

Maintain 100% quality assurance on all the jobs.

Regular client interaction via phone, handle client escalation to meet client expectations.

Work in different shifts as and when required to maintain operational needs and recommend improvement plans.

Proof reading the files of the team members to maintain an accuracy level of 99.75%.

Scheduling the transportation of the team members and handling any such transportation issues of the team.

Assisting the Team Manager in updating/assigning Weekly Off/Leaves of the team members, and overall process improvement.

Handling the attendance of the team as per the expected work flow/maintaining break timings/maintaining TAT, coordination with the HR team for various HR policies involving safety and security of employees.

Giving employee feedbacks on regular basis and assisting the TM in making the Performance Appraisal Report (PAR). Working on Customer Report Analysis.

Declaration:

I do confirm that the information provided by me is true to the best of my knowledge and belief.

Date:

Place: Bangalore.

Navajit Deb.

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