IT support, Application Support and Data Analyst
Resume:
GENTRY AKINYEMI OLUWASEYI
: No **, Oyebanjo Street, Fadeyi. Lagos State
: ac7wkq@r.postjobfree.com
Date of Birth: 15th of Dec, 1990
Personal statement
Accomplished IT support Analyst and technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience implementing new software, creating and finding solutions to problems, determining modifications for optimal use of organizational data and ability to successfully complete projects well within their deadline, I bring attention to detail and a dedication to technical improvement to each Job.
I am comfortable working as part of a team or independently in an organization where customer satisfaction is the watchword and working at optimum capacity to achieve excellent results in every endeavour.
Core skills
Proficient in Microsoft Structured Query Language 2012
Proficient in Crystal Reporting Tools and other reporting Tools
Broad knowledge and experience of all IT operating systems
Vast experience in IT problems and solutions
Data Analyst
Microsoft Office and Visual Studio
ITIL Framework
Employment history
Implementation and Support Officer– Simplex Business Solutions, Ilupeju Lagos.
(February 2017 – present)
Working in a busy office environment, leading consultant to various insurance companies supporting IBS Takaful and Travel Insurance application
Duties
Implement and support assigned IBS application to various client
Professional communication with client and internal IT programmers to ensure optimal and effective business application
Basic database manipulations with the use of SQL to solve errors on IBS
visiting client site for hands-on training/experience
Developing manuals to validate proper product usage.
Diagnose and troubleshoot operational issues impacting deployed applications; work collaboratively with other software professionals on site to resolve issues.
Identifying and documenting challenges/walkthrough associated with configuring solutions.
Produce regular and ad-hoc management information reports using internal reporting system
IT Support Technician – Office Of The Wife The Governor, Oke-Mesan, Ogun State.
(July 2015 – July 2016)
Duties
Manning the IT help desk and providing instant solutions to IT issues
Running diagnostic checks and servicing essential IT hardware
Explaining complex IT issues to non-technical employees
Identifying and solving IT problems and logging them into the relevant databases
IT Support Assistant – Gold Link Insurance, Maryland Lagos.
(October 2011 – March 2012)
Duties
Installing new systems for all employees
Providing training for all users
Repairing and upgrading hardware and ensuring all computers were fully operational
Creating and maintaining accurate database of all pending and resolved IT issues
Education
Computer Professions of Nigeria, Abeokuta, Ogun State.
(2015)
Information Technology Essential
Ekiti State University
(2014)
BSc (Hons) in Computer Science
Omolaja Sodipo Memorial Anglican School, Abeokuta, Ogun State.
(2007)
West African Secondary School certificate examination
National Examination Council
Dominion Child School, Akute, Ogun State.
(2001)
Primary leaving Certificate
References
Mr Ehindero Ayodele Johnson Mrs James Rashidat Adeola Mr Mohammed Rafiu
Facilitator Manager Director of Education Chief Auditor
Aiico Insurance Plc Ministry Of Education Access Bank Plc
080******** 080******** 080********
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