Darcy Barton
IT Operations Manager
ac7wiv@r.postjobfree.com
www.linkedin.com/in/darcy-barton-
96334526
People-Oriented IT Service
Recognized by clients and vendors for outstanding IT services for more than 20 years, I am committed to providing cost-effective, high-quality IT solutions. Minimal Disruption Solutions Paramount
Highly-efficient IT operations do not happen by chance and require on-going research, experimentation and
persistence. Keeping your users up is priority #1. Best Practices that Make a Difference
Each organization and project has unique requirements, and solutions are not one-size-fits-all. Identification and incorporation of those nuances sets my work apart from the rest.
PROFESSIONAL EXPERIENCE
IT Operations Manager
Network Innovations 2010– November, 2018
Joined this multi-national satellite and communication-solutions company as an IT Generalist during a time of corporate acquisitions. Assumed progressively more challenging roles to include operational responsibility for offices in seven countries worldwide, providing 24x7x365 issue response.
Merged acquired companies’ IT infrastructures into a single global environment, with little to no disruption
Transformed poorly regarded helpdesk team into top-performing department, setting the standard of customer experience for other teams to achieve
Modified IT spending policies from ad hoc, unknown and ungoverned to trackable, controlled and more cost-efficient.
Achieved high First-Call Resolution (FCR) of 85% and End-User Closure Confirmation (EUCC) over 95%
Setup and supported numerous Service Level Agreements (SLA), while seeing to it that our providers upheld their SLA’s. HIGHLIGHTS
NATO Secret Security Clearance Ready
Turned around negatively-perceived IT team
to have 95% of stakeholders report “Very
Satisfied” or “Extremely Satisfied”
Substantially improved IT department
competencies and response times
20+ years of ever-changing IT systems
administration experience
Special experience with mergers and
acquisitions, including migrating multiple
email systems. without losing established
history, and successfully combining multiple
Active Directory environments into a unified
global environment
EDUCATION & CERTIFICATIONS
Associate’s degree in Computer Science,
Okanagan University College
Kelowna, BC Canada - 1999
Bachelor’s degree in Computer Science,
Michigan State University
E. Lansing, Michigan USA - 2018
MCP, MCSE, TCSE-Certified
VMware specialist
3PAR specialist
PROFESSIONAL EXPERIENCE (continued
IT Operations Manager
Simmarix 2001–2010
Purchased, built and maintained all hardware, network and systems for this energy sector service provider.
Co-produced a 98% more cost-efficient process of collecting, processing and using data for end consumer billing.
Created and maintained a collection of satellite offices, which helped mitigate operation costs while improving availability.
Responsible for submitting and meeting required compliancy to an external government regulatory board.
Network & Systems Administrator / Programmer
Cenadex Software & Development Inc. 1999–2001
Dual role of network admin for company and programmer for specialized scheduling software.
Designed and implemented Cenadex’ network, both from a functional and security standpoint
Internal systems and workstation support
Client-facing installation and end-user support
Quality Assurance for development of application/modules
Customer UI enhancement development
Computer Programmer / Administrator
CounterAcct Software & Development Inc. 1997–1999
Programming and software development of CounterAcct Software, a PoS
(Point of Sale) platform.
UI programmer in xBase (Clipper)
Quality Assurance testing and releasing from Alpha to Beta, and eventually, to Gold.
Client-facing installation and end-user support
Computer Support Technician / Sales
Campus Computers Inc. 1996–1997
Direct, customer-facing support for client system builds and/or repairs of existing, home-use computers.
Customer consultation, spec development & sales
Design, Building, Configuring, Testing and Troubleshooting Windows computer systems
Support Technician, Tier 1-2
SKILLS
Asset Auditing and Tracking
Business Continuity, including Backup &
Disaster Recovery
Change Management and IT Service
Maintenance
Cyber Security Policy, ITIL Design and
Implementation
Data Center Administration
Employee and Team Management including:
Hiring & Firing, Training & Development and
Mentoring
Environment Monitoring and Auditing
Issue Remediation
IT Vendor Relationship and Negotiation
Management
Live Environment Migration
Purchase and Deployment of all IT
equipment, ranging from workstations to
server clusters housing virtual server farms
Security Auditing and Risk Analysis
Security Compliance and Standards, including
PCI-DSS, GDPR, SOX
Standardized Environment Management
Systems Integration and Management
Ticket System Management
OTHER EXPERIENCE
Microsoft Server Solutions, including
Microsoft Active Directory
Microsoft Dynamics 365
Microsoft Exchange 2000 to 2016
Microsoft Group Policies
Microsoft Hyper-V
Microsoft Office 365
Microsoft SCCM
Microsoft SharePoint
Microsoft Teams
Microsoft WSUS
Apple and Linux
Linux Redhat/Fedora derivatives including CentOS & Debian
MacBook OS X integration into corporate environments Enterprise Systems
Citrix NetScaler
Citrix XenDesktop
Citrix XenServer
EMC
Kayako Ticketing System
Firewall & Security
Bluecoat
Cisco ASA
Cisco Meraki
Fortinet’s FortiGate
NOC & Resource Monitoring
AlienVault
Netwrix
Orion SolarWinds
Remote Administration Utilities
Absolute DDS
HP iLO
LogMeIn Rescue
TeamViewer