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Manager Active Directory

Delray Beach, Florida, United States
December 07, 2018

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Darcy Barton

IT Operations Manager


People-Oriented IT Service

Recognized by clients and vendors for outstanding IT services for more than 20 years, I am committed to providing cost-effective, high-quality IT solutions. Minimal Disruption Solutions Paramount

Highly-efficient IT operations do not happen by chance and require on-going research, experimentation and

persistence. Keeping your users up is priority #1. Best Practices that Make a Difference

Each organization and project has unique requirements, and solutions are not one-size-fits-all. Identification and incorporation of those nuances sets my work apart from the rest.


IT Operations Manager

Network Innovations 2010– November, 2018

Joined this multi-national satellite and communication-solutions company as an IT Generalist during a time of corporate acquisitions. Assumed progressively more challenging roles to include operational responsibility for offices in seven countries worldwide, providing 24x7x365 issue response.

Merged acquired companies’ IT infrastructures into a single global environment, with little to no disruption

Transformed poorly regarded helpdesk team into top-performing department, setting the standard of customer experience for other teams to achieve

Modified IT spending policies from ad hoc, unknown and ungoverned to trackable, controlled and more cost-efficient.

Achieved high First-Call Resolution (FCR) of 85% and End-User Closure Confirmation (EUCC) over 95%

Setup and supported numerous Service Level Agreements (SLA), while seeing to it that our providers upheld their SLA’s. HIGHLIGHTS

NATO Secret Security Clearance Ready

Turned around negatively-perceived IT team

to have 95% of stakeholders report “Very

Satisfied” or “Extremely Satisfied”

Substantially improved IT department

competencies and response times

20+ years of ever-changing IT systems

administration experience

Special experience with mergers and

acquisitions, including migrating multiple

email systems. without losing established

history, and successfully combining multiple

Active Directory environments into a unified

global environment


Associate’s degree in Computer Science,

Okanagan University College

Kelowna, BC Canada - 1999

Bachelor’s degree in Computer Science,

Michigan State University

E. Lansing, Michigan USA - 2018

MCP, MCSE, TCSE-Certified

VMware specialist

3PAR specialist


IT Operations Manager

Simmarix 2001–2010

Purchased, built and maintained all hardware, network and systems for this energy sector service provider.

Co-produced a 98% more cost-efficient process of collecting, processing and using data for end consumer billing.

Created and maintained a collection of satellite offices, which helped mitigate operation costs while improving availability.

Responsible for submitting and meeting required compliancy to an external government regulatory board.

Network & Systems Administrator / Programmer

Cenadex Software & Development Inc. 1999–2001

Dual role of network admin for company and programmer for specialized scheduling software.

Designed and implemented Cenadex’ network, both from a functional and security standpoint

Internal systems and workstation support

Client-facing installation and end-user support

Quality Assurance for development of application/modules

Customer UI enhancement development

Computer Programmer / Administrator

CounterAcct Software & Development Inc. 1997–1999

Programming and software development of CounterAcct Software, a PoS

(Point of Sale) platform.

UI programmer in xBase (Clipper)

Quality Assurance testing and releasing from Alpha to Beta, and eventually, to Gold.

Client-facing installation and end-user support

Computer Support Technician / Sales

Campus Computers Inc. 1996–1997

Direct, customer-facing support for client system builds and/or repairs of existing, home-use computers.

Customer consultation, spec development & sales

Design, Building, Configuring, Testing and Troubleshooting Windows computer systems

Support Technician, Tier 1-2


Asset Auditing and Tracking

Business Continuity, including Backup &

Disaster Recovery

Change Management and IT Service


Cyber Security Policy, ITIL Design and


Data Center Administration

Employee and Team Management including:

Hiring & Firing, Training & Development and


Environment Monitoring and Auditing

Issue Remediation

IT Vendor Relationship and Negotiation


Live Environment Migration

Purchase and Deployment of all IT

equipment, ranging from workstations to

server clusters housing virtual server farms

Security Auditing and Risk Analysis

Security Compliance and Standards, including


Standardized Environment Management

Systems Integration and Management

Ticket System Management


Microsoft Server Solutions, including

Microsoft Active Directory

Microsoft Dynamics 365

Microsoft Exchange 2000 to 2016

Microsoft Group Policies

Microsoft Hyper-V

Microsoft Office 365

Microsoft SCCM

Microsoft SharePoint

Microsoft Teams

Microsoft WSUS

Apple and Linux

Linux Redhat/Fedora derivatives including CentOS & Debian

MacBook OS X integration into corporate environments Enterprise Systems

Citrix NetScaler

Citrix XenDesktop

Citrix XenServer


Kayako Ticketing System

Firewall & Security


Cisco ASA

Cisco Meraki

Fortinet’s FortiGate

NOC & Resource Monitoring



Orion SolarWinds

Remote Administration Utilities

Absolute DDS


LogMeIn Rescue


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