Resume

Customer Service Social Media

Location:

Carthage, NY

Posted:

December 07, 2018

Contact this candidate

Resume:

Paul S. Manfredi

***** ******* ***** **** ********, New York 13619

ac7wil@r.postjobfree.com 315-***-****

Summary

A variety of interpersonal, technological and technical hands-on skills with experience at every level of employment; coupled with the ambition to achieve consistently better than average results allows me to bring a range of successful and dynamic problem-solving skills from across multiple industries.

Professional Experience

The Complete Solution 2010 - Present Owner Operator Carthage New York

Manage various forms of social media and face to face marketing to foster relationships with various artists for the purpose of content creation. Including as well the prospective buyers; creating a sustainable system where artists can share and sell their art and prospective buyers have access to original and limited run creations.

Write up and create working contracts between the complete solution and content creators to establish a fair dollar value for each piece of art sold.

Broker prices to potential clients to always favor content creators and to maximize the profits of local north country artist communities.

Worked as an outside sales and marketing Consultant for Analytics Cloud Consulting maximizing qualified lead generation at Dreamforce Sanfrancisco.

Construction skilled Laborer 2003 - Present

Clean and prepare construction sights to eliminate possible hazards and maximize productivity.

Signal equipment operators to facilitate movements or alignment or adjustment of machinery equipment or materials.

Load unloads or identify building materials machinery or tools and distribute them to the proper locations and persons.

Build and repair cabinets, windows, doors, frameworks, floors including tile and wooden fixtures used in buildings using woodworking machines, carpenter hand, and power tools.

The ability to use all standard residential measurement tools to verify structure trueness. Including plumb bob, level, and tape measures.

Assisted in copper plumbing installations of multiple bathroom and kitchen renovation projects. Including water heaters and water filtration systems.

Assisted in the electrical renovation and installation of multiple 100 and 200 amp residential services.

Installed and repaired insulation, sheetrock, including taping and mud patchwork and repair, Interior and exterior painting and surface restoration.

On-Site Testing Services, Inc. 2010 -2013

Certified Drug Collector/Professional Breath Alcohol Technician Brownville, New York

Conducted drug and alcohol testing according to federal dot and hhs regulations.

Conceived Implemented and expanded marketing plans, including print and advertising language, internet presence, and door to door marketing.

Diagnosed, troubleshoot and resolved hardware and software and other technological issues with testing and office equipment.

Navigated from site to site all across New York state interacting with various levels of management and employees while conducting drug and alcohol screenings.

Wilson Farms Sugar Creek 2007-2009

Cashier and Stock attendant Watertown New York

Cash in and out register draws for cashier shifts.

Maintain back stock and shelving appearance.

Maintain and clean sidewalks for snow removal.

General cleaning of floors, windows, and counter appearance.

Keep Coffee bar, creamers and coolers stocked and ready.

Stream Call Center 2005 -2006

Technical support agent Watertown NY

Received inbound calls from various companies of every industry and market for technical support of their Salesforce.com CRM platform.

Make outbound calls to follow up as necessary to meet certain client needs.

Provide a compassionate customer service experience with the technical knowledge necessary to assist customers in the customization and application of the salesforce.com platform.

The ability to quickly assess the technical needs of our clients who's deadlines were dependent on the use of the CRM platform simultaneously meeting internal company call expectations and metrics.

Manage and prioritize an email queue of technical support questions between inbound calls.

Maintain a continued education base as on-demand software is an ever-changing industry.

Ben and Jerrys Ice Cream 2001 - 2004

Hospitality and Gift shop Waterbury Vermont

Cash in and out register draws for cashier shifts.

Answer questions in relation to local activities and Vermont culture

Maintain expedited customer flow in and out of gift shop without sacrificing customer satisfaction.

Maintain shelving stock, product appearance, and organization to ensure an attractive family-friendly environment.

Maintain a clean sales floor, bathrooms water fountains windows and other public areas.

Keep up on company involvement with social issues and special partnerships.

Ensure the highest standards of customer service possible.

Rotate and manage back stock and inventory.