Sales,Customer Service,purchasing & supplies
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
NAME: Lucy Warukira Wangui
NATIONALITY: Kenyan
ADDRESS: P.O BOX 90, Ndaragwa,Kenya
Te l: +974********
E-mail: ac7whk@r.postjobfree.com
PROFILE SUMMARY
CAREER OBJECTIVE
To utilize and apply my acquired skills and competences to the best of my abilities in a competitive organization that is growth oriented and focused on success and emphasizing on application of knowledge for personal and organization's growth and achievements with or without supervision.
PERSONAL PROFILE
I am a driven by optimism and strong desire to succeed in my undertakings.
Tough in my accomplishment of tasks within acceptable time limit and
Able to relate and build a strong interpersonal relationship with diverse range of people in the business and social environment.
EDUCATION
Diploma in Purchasing and Supplies- Nairobi Aviation College- 2012 - 2013
Kenya Certificate of Secondary Education- Murichu Secondary School; 2003- 2006
OTHER BASIC TRAINING
Certificate in Computer packages-Rukira Youth Polytechnic; August 2010
KEY SKILLS AND COMPETENCIES
Sourcing / Procurement: Experienced in handling sourcing through identification of cost effective suppliers for procurement with an aim of improving quality & reliability
Sales skills: Ability to present, promote and sell products and services using solid arguments to existing and prospective customers. Including reaching out to customer leads through cold calling
Marketing skills; Excellent marketing experience with an expertise developing the sales and marketing strategies that improve product awareness in the market like campaigns, brand activations and person to person sales strategy
Customer Service Cultivation: A skilled customer service professional with experience in managing clients and ensuring high levels of customer s satisfaction through excellent service.
Negotiating skills: Knowledgeable on how to effectively bargain with suppliers on the best terms of service and in the long run improving cost saving
Organization skills: An organized and careful approach to ensuring proper documentation, timely deliveries of orders and payments and ensuring accuracy when carrying out all my duties
Communication and interpersonal skills: Skilled in phone etiquette procedures to ensure that a good relationship is maintained with suppliers.
Team work: Ability to work with a team of people offering assistance when called for and participating in brain storming sessions by giving views.
ICT Competence: Proficiency in handling MS Word, Excel, the internet and emails
WORK HISTORY
Housing Keeping
FMM Services June 2017 to date.
Duties and Responsibilities:
Ensure excellence in housekeeping sanitation, safety and comfort at public areas. Monitor building security and safety by performing tasks such as locking doors after operating hours and checking electrical appliances used to ensure hazards are not created.
Ensure proper communication and reporting of faults identified to my seniors for further action to be taken.
Ensure that standard cleaning operating procedures are maintained to increase efficiency.
Sales Executive
Platinum Credit Limited; January 2017 to May 2017
Duties and Responsibilities:
Present, promote and sell products and services using solid arguments to existing and prospective customers
Perform cost-benefit and needs analysis of existing and potential customers to meet their needs
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through cold calling
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Analyze the territory/market s potential, track sales and status reports
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
Keep abreast of best practices and promotional trends
Key Achievements
I was Instrumental in ensuring records were carefully kept
Attained sales targets by a 50% and hit sales quotas targets
Increased customer base by 50% following a series of dedicated sales campaigns
Coordinated efforts with the marketing team and increased sales
Customer Service
China Mall; July 2014-July 2016
Duties and Responsibilities
Attracted potential customers by answering product and service questions; suggesting information about other products and services
Opened customer accounts by recording account information
Maintained customer records by updating account information
Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Key Achievements
Trained newly hired staff on phone etiquette
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Attained sales targets by a 50% and increased revenue in the company
Procurement (Internship) - Procurement, Registry Registration, including Claims and Accounts departments
National Health Insurance Fund; January 2014-June 2014
Duties and Responsibilities
Procurement- Take purchase requests from various departments within the company, get price quotation from suppliers, contacting suppliers to schedule deliveries, to discuss shortages or missed deliveries.
OTHER WORK EXPERIENCES
Clerk at Pride Agro vet- November 2010 December 2011; My duties involved; collecting, counting, and disbursing money, doing basic bookkeeping and completing banking transactions; communicating with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints; compiled, copy, sort, and file records of office activities, business transactions, and other activities, completed and mailed bills, contracts, policies, invoices, or checks; operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers ;computed, recorded, and proofread data and other information, such as records or reports ;maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer; opened, sorted and routed incoming mail, answer correspondence, and prepared outgoing mail
Sales Agent at Unilever Company- Nov 2009 June 2010; Presented, promoted and sold products/services using solid arguments to existing and prospective customers, perform cost-¬benefit and needs analysis of existing/potential customers to meet their needs; establish, develop and maintain positive business and customer relationships; reach out to customer leads through cold calling; expedite the resolution of customer problems and complaints to maximize satisfaction; achieve agreed upon sales targets and outcomes within schedule; coordinate sales effort with team members and other departments; analyze the territory/market s potential, track sales and status reports; supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services; keep abreast of best practices and promotional trends.
HOBBIES: Travelling, Socializing, Swimming and Watching movies.
REFEREES
Mr. Mark Mwaniki
Branch Coordinator
Platinum Credit Ltd
Nairobi Kenya
Mrs. Jemima Ayuma
Procurement Officer
National Health Insurance Fund
Upperhill, Nairobi Kenya
Mr. Hashim Turkey FaihanAsSahdoon
Director, China Mall
Dubai, UAE
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