Lanai Hart

**** ********* ******, ********, **, *4704 Phone: 415-***-****

E-mail: ac7wgp@r.postjobfree.com

Objective:

To obtain a position where I can utilize my experience and knowledge as well as gain experience and knowledge

Summary of Skills:

● Highly motivated self-starter who is detail oriented, fast learner, flexible, hardworking, and responsible

● Work well with little or no supervision, as well as in a team or individually

● Ability to problem solves with short notice and poses great communication skills in both a professional business environment as well as in public view

● Patient and understanding in conflict situations with an ability to adapt when needed

● Knowledge of Installation, Troubleshooting, Support, and Maintenance of PC Hardware and peripherals including Desktop Computers, Scanners, Modems, Printer

● Lifting and moving boxes

● Tracking, scanning and imaging inventory

● Troubleshoot technical problems over the phone and remotely

● Computer Maintenance, Troubleshooting

● Hardware troubleshooting and replacement

● Software installation, configuration, and support

● Operating Systems: Microsoft (Server 2003, Windows XP, Vista, and 7)

● Adaptability, Eager to learn

Experience:

Meyers Nave Law Firm, Oakland, CA January 2016 – Present

Facility Services

Prepares coffee for the office and clients. Assemble conference rooms for meetings, yoga and Zumba Acquire daily lunch for the facility. Logs and distribute mail and packages at schedule times. Order and replace toners for printers and copiers. Scan, print and copy jobs in a timely manner Spirals and velo binds legal court documents Maintain receptionist area, including greeting visitors and responding to telephone and in person request information.

Temporary Agency Work

Iron Mountain, San Francisco, CA December 2015 – December 2015

Warehouse Associate

Loaded and unloaded trucks when shipment arrived. Prepared items for shipping by boxing and padding correctly.

UCSF, San Francisco, CA July 2015 – October 2015

Help Desk

Responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification, and logging the information into proper call management system. Assisted end users with application password resets. Provided technical support for numerous software’s and applications. Responsible for managing the service desk open ticket report. Gathered required contact information from end users. Assigned tickets to the appropriate resolver groups. Primarily interfaces with clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider. Experience in using and supporting MS Outlook with MS Exchange. Experience supporting users in an Active Directory environment. Completed work using remedy software ticketing application to log-in calls and creating work tickets. Resolved various technical problems ranging from PC’s, hardware, software, and network printers.

Genentech, South San Francisco, CA April 2015 – May 2015

Installer

Unpacked 60-70 laptops a day. Installed single/dual monitors. Connected cables to the monitors.

Mixed Bags, Burlingame, CA March 2015 – June 2015

Warehouse Associate

Packed orders for clients. Scanned over 200-300 orders a day for purchases. Stacked shelves when product got low. Scanned orders into the computer. Tracked over 100 orders nationwide with excel spreadsheet.

Sun Edison, Belmont, CA November 2014 – January 2015

Desktop Technician

Imaged and configuring Lenovo laptops T440’s for users. Scanned assets into an excel spreadsheet. Moved equipment within the facility. Arranged equipment for build/image activity. Assisted other technicians when needed. Assisted user with technical problems over the phone as well as remotely.

Insight Global, (Temporary Agency) San Francisco, CA January 2012 – November 2014

Deployment Team

Unpack computer and components. Inspect the items to make sure everything is there, Move 6GB of data from old PC to new PC or laptop. Connect 3 to 5 network printers. Install software applications. Setup at least 1 existing email.

Migration Team at Kaiser Permanente February 2011 – August 2011

Worked closely with my co-worker to provide services as a team to clients in order to better our services and task priority. Used a migration script to switched clients from one domain to another and assisting with creating CS accounts. Worked on Excel spreadsheets as well as other Microsoft programs. Assisted user with technical problems over the phone and remotely. Tracking assets tags.

Year Up, San Francisco, CA

Desktop Support December 2010 – February 2011

Conducted Inventory of laptops. Made sure that paper was full in all printers in classrooms. Handled paperwork when packages arrived to building and kept up maintenance of service room. Faxed documents and made phone calls to order parts that needed to be replaced.

Desktop Support Internship

Kaiser Permanente, Oakland, CA February 2010 – July 2010

Worked with a Tech Refresh Project team on various projects at four Kaiser Permanente Campuses in Oakland, Ca.

Performed desktop support functions such as: Win NT/2k/XP installation, troubleshooting, anti-virus support and software applications such as MS Office XP/2003. Built, configured, diagnosed and problem solved PCs, on Windows /2000/XP OS. Installed drivers, applications, hardware peripherals (printers, scanners, hard drives, memory, USB). Utilized Kaiser’s SMART/SAT tool to install Kaiser standard software (Adobe Acrobat 8/9, MS Project, Visio 2003, File maker Pro, Access, and XP/2003

Education:

Year up Bay Area, San Francisco, CA September 2009 – July 2010

Diploma of Completion

Desktop Support Internship

Kaiser Permanente, Oakland, CA February 2010 – July 2010

Worked with a Tech Refresh Project team on various projects at four Kaiser Permanente Campuses in Oakland, Ca.

Performed desktop support functions such as: Win NT/2k/XP installation, troubleshooting, anti-virus support and software applications such as MS Office XP/2003. Built, configured, diagnosed and problem solved PCs, on Windows /2000/XP OS. Installed drivers, applications, hardware peripherals (printers, scanners, hard drives, memory, USB). Utilized Kaiser’s SMART/SAT tool to install Kaiser standard software (Adobe Acrobat 8/9, MS Project, Visio 2003, File maker Pro, Access, and XP/2003

City College of San Francisco September 2009 – July 2010

Certificate in Fundamentals of Technology

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