Administration / Human Resources / Operations Specialist

PRIYANKA BAJAJ

Present Address: #***-****, **** ******, *********-S7H5B1, SASKATCHEWAN, CANADA (Ready to Relocate)

(C) 306-***-**** ac7wgg@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated office administrator with years of experience managing large and small offices. I have worked with numerous branches, including operations, payroll and human resources, which allows me to facilitate an efficient workflow and improve communications between multiple departments. Expert-level proficiency with Microsoft Office and internet. Senior Managers consistently rely on me to maintain schedules, oversee meetings, and improve customer relations.

SKILLS

• Excellent written and verbal communication skills, including dealing with customer and staff grievances and giving formal training and presentations to executives.

• Proficient in all Microsoft Office applications, Internet, Customer Relationship Management (CRM), Enterprise Resources Planning (ERP) and Inventory software.

• Experience planning, coordinating physical meetings, workshops, seminars and training via video conferencing as well.

• Extremely organized and attentive to detail. Handled online marketing and advertisements.

• Comfortable performing a variety of roles, including front desk reception, payroll and HR support, personal assistant, and organizational point of contact.

• Experience in handling companies’ main mail id’s and HR mail id. Coordinate with legal department.

WORK HISTORY

APRIL 2018-TILL DATE

Customer Services Tim Hortons Saskatoon, Saskatchewan

• Creating exceptional guest experiences by handling front counter to provide guest services.

• Dealing with customers and ensure they get the correct order.

• Also handling the food and soup station.

• Handling health, safety and sanitation guidelines for all products.

• Maintaing production sheet, waste control logs, and log temperature controls of food products.

APRIL 2010-FEBRUARY 2018

Head Operations Delhi Academy of Medical Sciences Pvt. Ltd. New Delhi, Delhi

• Handled all administration part of Medical, Dental, Foreign graduates, USMLE and UK courses for Doctors.

• Supervised a team of 100+ members national wide and 130+ franchise centres across India, China and Russia.

• Oversee schedules for all executives and manage booking for conference, seminars, and workshops.

• Handled telephonic and walk-in and email inquiries of students to join the best and appropriate course.

• Work with Country Head (operations) to facilitate recruitment drives, including CV selection from job portals.

• Interview, selection and train new staff members and schedule on-the-job mentoring with multiple departments.

• Maintain and improve databases of student’s accounts and external vendors.

• Maintain attendance of employees. Approval of leave applications and allot the duty to other substitute employee.

• Reporting from different departments to improve the performance, and provide suggestion for improvement.

• Compiled and drafted weekly reports of departments and discussed with Management.

• Established and maintained the vendor partnerships. Reduced average contract expenses by negotiations.

• Increased profits by 60% in one year through restructure of business line by developing new franchise.

JULY 2007-March 2010

Manager-Administration NGPA College New Delhi, Delhi

• Managed front reception desk by answering phones, greeting and directing visitors, and responding to email inquiries.

• Maintained work schedule for Directors, including travel plans and teleconference meetings.

• Created new system for receiving and filing physical mail and improved efficiency.

• Cross-trained and backed up other customer service managers. Managed work flow to exceed quality service goals.

• Engaged prospects and customers through various events, including tradeshows, seminars and workshops.

• Immediately addressed issues with customers so that they could be successfully resolved. Strong leader of customer support staff.

• Trained staff and franchise centres on operating procedures and company services.

• Maintained accurate records of past due customer account activity. Also handled cash for expenses.

• Handled Inventory and logistic of the institute.

EDUCATION

2010

Master in Business Administration: Human Resources Management

Punjab Technical University, Jalandhar, Punjab

Approved by World Education Service, Canada

2008

Bachelor of Commerce: Business Administration

University of Delhi, Delhi

Approved by World Education Service, Canada

References on request

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