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Customer Service Administrative Assistant

San Antonio, Texas, United States
December 07, 2018

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Rebecca Short

**** **** ******** *** *******, TX 78232 C: 210-***-****


Experienced and reliable administrative assistant with experience in business administration,all clerical and office duties, and providing quality customer service. Considerate and friendly interactions with customers, vendors and staff alike; always willing to assist others going above and beyond to meet superior customer service standards. EDUCATION

Churchill High School Diploma-May 1997

Howard Payne University - BAAS; Major Music, Minor Christian Studies- May 2003 AWARDS/ ACHIEVEMENTS

● Music Scholarship and the Merit Award for Flute Performance. Marching and Symphonic Bands, University Singers, A Cappella Choir, Jacket Jazz Band, Flute Choir, Baptist Student Ministries and Special University Ministries at Howard Payne University. Solo-performances, large recitals, and performances while attending Howard Payne University.

● Involved volunteer in the Music Ministry as a Flautist, and also a Singer in the church choir at First Baptist Church for 7 years now, active Music Ministry volunteer for 27+ years (includes Flute, Choirs, and solos). EMPLOYMENT



Independent Consultant

Responsible for sales and quality customer service promoting purses, totes, bags, accessories including jewelry, wallets, and scarves, house decor, and items for organization needs. Host facebook, home, and catalog parties, and assist family and friends when they order and have questions. United Healthcare 08/2016-12/2016

Member Outreach Associate /Contractor

Responsible for sending correspondence to members or CMS to gather information or provide updates, performing basic clerical functions with proficient PC Skills including use of Microsoft Word and Excel, Outlook, GPS, ODM, XL Care, LEAN, OnBase, SharePoint, and Chronic Conditions Outreach PI as well as other programs when needed. Use of soft phone/Cisco Jabber making outgoing calls to physicians/members to confirm diagnosis for CSNP plans for enrollment, multi-tasking with 3 screens open for programs used, customer service, respond to member questions, and other duties or projects assigned as needed. Girl Scouts of Southwest Texas 07/2015-02/2016

Business Support and Process Clerk

Responsible for all print jobs, processing ingoing and outgoing mail, room and van reservations, order and deliver supplies, front desk in the evenings. Organization a must. Data entry with programs including Microsoft Word and Excel. Assisted Staff, volunteers, parents and visitors with customer service, answering questions, and resolving issues, Use of multi-line phone, contacted troop leaders,handled follow ups for meetings and reservations. Able to work independently, multi-task, stay organized with all paper, other supplies, files and data on computer used.

Goodwill Industries 09/2012 – 09/2013

Medical Records Associate/Contractor

Data entry, research of medical records for the U.S. Army. Programs used included DEERS, IWS, IPERMS, VBA, Microsoft Excel, Powerpoint, and Word. Highly skilled in preparation and maintenance of medical and statistical reports in line with the medical and institutional requirements. Detailed oriented, able to work independently and have thorough computer knowledge Rebecca Short

1815 Deer Mountain San Antonio, TX 78232 C: 210-***-**** Southern Music Company in San Antonio 08/ 2007- 02/2012 Customer Service Representative

Primarily responsible for sales, special orders and phone orders. Resolved customer problems and needs through active listening. Secured music related essentials for large events, special projects, and holiday season performances. Operated the cash register and followed Cash handling protocols. Answered a 6-line phone and contacted customers for follow up and to fulfill orders. Organized and maintained large music files.

Southwest Preparatory School 02/2005 – 06/2007

Administrative Assistant/Registrar and Receptionist/Secretary Responsible for student records management. Data entry, typing and computer utiliization, multi-line phones used daily. Compiled daily Attendance Logs. Generated grades and report cards following District Guidelines. Resolved parents and students problems through personally addressing their concerns and completing form or data entry. Greeted and directed visitors and ensured the followed check in procedures. Served as the secretary to the Principal and Vice-Principal. Responsible for numerous additional administrative duties.

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