ESTHER HAGAN

Dumfries, VA ***** 571-***-**** ac7wfh@r.postjobfree.com

OBJECTIVE:

To secure a position as a Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, facilities planning and maintenance, custodial operations, and other office support services. SUMMARY TECHNICAL SKILL:

Monitor the facility to ensure that it remains safe, secure, and well-maintained.

Set goals and deadlines for the department.

Prepare and review operational reports and schedules to ensure accuracy and efficiency.

Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

Acquire, distribute and store supplies.

Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.

Prepare detailed reports on audit findings.

Review data about material assets, net worth, liabilities, capital stock, surplus, income, and expenditures.

Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.

Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity.

Supervise auditing of establishments, and determine scope of investigation required.

Prepare, analyze, and verify annual reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning.

Conduct classes to teach procedures to staff.

Filing system software

Records management software

Transcription system software

Employment Experience

Community Concepts Inc – Dumfires, VA Jan 2013– Present Office Manager

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Answer telephones, direct calls, and take messages.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Compute, record, and proofread data and other information, such as records or reports.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Review files, records, and other documents to obtain information to respond to requests.

Deliver messages and run errands.

Inventory and order materials, supplies, and services.

Complete work schedules, manage calendars, and arrange appointments. AbSly Technology - Alexandria, VA Oct. 2005 – Nov. 2012 Office Clerks

Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

Complete and mail bills, contracts, policies, invoices, or checks.

Process and prepare documents, such as business or government forms and expense reports.

Monitor and direct the work of lower-level clerks.

Count, weigh, measure, or organize materials.

Train other staff members to perform work activities, such as using computer applications.

Prepare meeting agendas, attend meetings, and record and transcribe minutes.

Make travel arrangements for office personnel.

Education and Training

A.S Business Administration NOVA Woodbridge, VA Aug. 2010- May 2010 BS, Business, Management & Administration ODU Norfolk, VA, Dec.2012 Communication Skills

Microsoft Excel

Spreadsheet software

Microsoft Word

Word processing software

Internet browser software

Web browser software

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