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Human Resources Manager

Richardson, Texas, United States
December 07, 2018

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Melissa Muñoz

214-***-**** •

Human Resources/Benefits Management Leader

Offering Extensive Hands-on Experience in Human Resources and Benefits/Compensation Management

Striving in chaos, a dedicated HR Leader with over 15-years experience collaborating and building highly effective HR Teams. Strong HR Leadership experience with due diligence/mergers and acquisitions teams. In-depth experience effectively consolidating/merging multiple complex benefits programs. Strategic thinker and partner who values building relationships, creativity, communication and credibility.

Human Resources Competencies

Vision: Exceptional ability to think about the future of the business and develop strategies to achieve long-term goals.

Leadership: Proven leader who values collaboration, creativity, and imagination.

Creativity: Exceptional ability to solve complex problems that require thinking outside the box.

Innovation: Highly adept at learning new technology, developing processes and problem-solving methods to improve speed and quality.

Curiosity: Open-minded individual with a wide range of interests who strives for in-depth understanding of how things work.

Problem Solving: Exceptional outside the box thinker with keen ability to see and understand big picture.

Professional Experience

NorthStar Anesthesia, P.A. – Provider of Anesthesia Care March 2016 – Present

Director of Human Resources, Irving, TX

Developed and lead a strong team of 8 HR, Benefits and HRIS professionals. Partner with divisional and functional leaders to provide strategic HR guidance and support. Serve as the HR lead on Due Diligence/M&A and Contract Renewal Teams.

Successfully lead smooth integration of clinicians and employees of acquired companies and contracts

Served on Workday Configuration Team as Subject Matter Expert for HCM, Benefits, Compensation and ACA Compliance achieving a successful 6-month implementation

Successfully integrated complex benefit plans from multiple acquisitions into one comprehensive plan saving approximately $250,000 annually

Developed program for random drug testing across all facilities and clinical positions saving $100,000 annually and bringing continuity across the organization

Successfully merged multiple 401(k) Plans into a single plan, correcting compliance issues and developed documented compliance processes and procedures to maintain compliant program

Designed and implemented a comprehensive compensation program including salary structure, short- and long-term incentive plans across all administrative positions bringing consistency in pay administration throughout the organization

Developed Affirmative Action Plan (AAP) maintaining compliance for government sub-contract with VA Hospital and establishing diversity and Inclusion program across the organization

Associa, Inc. – Provider of Community Management Services November 2012 – March 2016

Human Resources/Benefits Manager, Dallas, TX

Lead a team of 2 HR/Benefits Administrators. Served as HR lead on Due Diligence/M&A Team. Designed, evaluated and modified benefits programs to ensure that programs were current, competitive and in compliance with legal requirements.

Consolidated and developed single plan design for employee benefit plans across all branches in Canada saving $70,000 annually and setting benchmark standard for future growth

Developed ACA program policies and procedures, ensuring compliance with ACA tracking and reporting requirements in-house saving $78,000 annually

Successfully managed Department of Labor Audit of an acquired 401(k) Plan ensuring compliance with all requirements and avoiding assessment of penalties

Reevaluated Broker/Advisor agreement negotiating annual flat fee structure saving over $300,000

Designed and implemented participation-based wellness program bring awareness to employees regarding their health and saving approximately $150,000 in medical premiums annually

SourceHOV – Provider of Business Process Outsourcing (BPO) Services June 2008 – November 2012

Human Resources/Benefits Manager, Dallas, TX

Lead a team of 3 HR and Benefits Professionals. Served as HR Manager for the Corporate office function as well as Benefits Manager.

Successfully implemented Benefits Administration in-house from outside vendor, developing processes and procedures for a seamless transition with no disruption to employee population, offering higher level of customer service to managers and employees while delivering support consistent with company mission, values and culture

Successfully transitioned management of HR and benefits administration for multiple offices in Canada, bringing consistency in services and management of HR policies across the organization

Standardized Job Descriptions/Titles across all facilities for consistency in managing pay structure and performance management

Consolidated and developed single PTO and holiday policy across multiple business units for consistency and ease of administration

Successfully merged multiple 401(k) plans into single plan maintaining compliance with regulations while maintaining assets in Frozen plan

ASSA ABLOY Hospitality, Inc. – Electronic Lock Company July 2004 – June 2007

Human Resources Manager – North America

Successfully established and built HR Function from the ground up in corporate office for US and Canada. Developed and lead a team of 2 HR and Payroll professionals.

Consolidated employee benefit plans across multiple divisions in the US saving approximately $350,000 annually

Successfully developed Management and Executive Succession plans setting standards for future growth

Successfully implemented new HRIS/Payroll system with completion 6-weeks earlier than planned

Dave & Buster’s Inc. – Restaurant and Entertainment Company October 2002 – January 2004

Benefits and Compensation Manager

Lead a team of 3 Benefits and Compensation professionals. Developed benefits policies and programs ensuring that programs were current, competitive and in compliance with legal requirements.

Developed and implemented safety program, saving $100,000 in slip and fall claims

Designed and implemented benefit program for seasonal hourly workforce


Master of Business Administration (MBA) – Human Resources Management University of Dallas

Bachelor of Fine Arts (BFA) – Interior Design University of North Texas

Certifications & Memberships

Professional in Human Resources (PHR) 2005

Certified Healthcare Reform Professional (CHRP) 2014

Society for Human Resources Management – Certified Professional (SHRM-CP) 2015

Pursuing Senior Professional in Human Resources (SPHR) Expected 2018

Pursuing Certified Employee Benefits Specialist (CEBS) Expected 2020

Dallas Human Resource Management Association (Member)

Society for Human Resource Management (Member)

International Foundation of Employee Benefit Plans (Member)

Skills & Keywords

Microsoft Office, Workday, ADP Enterprise, ADP Payforce, Benefits Administration, Compensation, Payroll, Management, JD Edwards, AS400, Human Resources Management, ACA, Compliance, WinFlex, Due Diligence, Mergers and Acquisitions

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