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Administrative Assistant Customer Service

Location:
Orleans, ON, Canada
Salary:
55,000
Posted:
December 07, 2018

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Resume:

SYDNEY LEGARE

Address: * *** ********, *****-****-De-L’Ile-Perrot

Telephone: 514-***-****

Cell: 514-***-****

SUMMARY OF SKILLS AND QUALIFICATIONS

Bilingual – English and French (oral and written)

Word, PowerPoint, Excel, Outlook, SHCIS

GIS – Geographical Information Systems

Social Media: Facebook, Twitter

EDUATION

Concordia (2015-current) – BA in Human Environment

Marianopolis College (2013-2015) – obtained a DEC in Law and Social Justice

Macdonald High School (2008-2013) – obtained high school French emersion diploma

WORKING EXPERIENCE

Shriners Hospital for Children Montreal (2018-current)

Nursing unit care coordinator

Managing the nursing unit

Booking follow up appointments

Organizing the Interdisciplinary rounds

Updating the admissions list

Managing the nurses

Answering the call bells

Acting as first responder by being first on scene for any 911 emergency

Front reception

Paging residents

Locating residents and hospital staff

Checking in patients

Screening phone calls

Directing patients and their families

Personal assistant to rehabilitation care coordinator

Coordinating the rehabilitation department for all inpatients and outpatients

Managing head coordinator’s itinerary between Montreal Hospital and Tampa Bay Headquarters

Booking appointments

Making inpatient schedules for rehabilitation

Personal assistant to physiotherapy director/head of unit

Checking in outpatients

Managing the triage lists

oHandling priority cases

Booking OI patients and managing itineraries

Clinic Secretary

Handling many clinics at once for numerous doctors

Intakes, new referrals

Taking phone call

Booking appointments and follow ups

Medical records secretary

Filing

Clerical work

Consents for release of patient information

Preparing all files for clinics

Scanning and up-loading all patient documents to the systems

Maintaining a fast paced and organized work space

Operating Room and bookings administrative assistant

Booking the OR for surgeries

Handling the OR schedules or itineraries

Checking in patients who will receive surgery

Handling all consents and paperwork

Acces Communications (2015-2018)

Filing company contracts and credit files.

Part time receptionist

In charge of taking calls and handling work orders.

Acquired better skills in French,

Learned how to deal with difficult customers

Screening phone calls for the entire company

Answering emails and online sales

Greeting clients at the front

Organizing and announcing meetings for the company

Executive administrative assistant to head of accounts receivables

Opening new customer accounts

Opening new credit accounts

Checking credit approval

Collections

Sending letters to companies

Organizing meetings to the head of collections

Bell media (Virgin radio, TSN, CJAD, CHOM, CTV) (2016 – 2018)

GO working in promotions as part of the street team

Requires being fun and interactive and extremely animated.

Engage with fans.

Organizing events for CTV and radio stations (promotions)

Acquired skills in organization, social skills, multi tasking, and patience, dealing with overly excited fans/children

Maintaining a good reputation by presenting yourself in a professional manner

Dealing with various tasks under public relations

oInvolves research

oInterview preparation

oSetting up media posts

Scholars at Your Service (2015)

Team lead/project manager

Being the team leader on site

Experience with customer service

Problem solving and management skills

Managing a tight timeline

Managing peers on site

Summer student job in painting

Painter

Position of a project manager

Lead on a project when the boss was not present.

Wendy’s Restaurant (2013 – 2015)

Drive thru coordinator

Handling money

Multitasking with bagging orders, taking orders and customers at the window

Working under severe pressure of numerous clients at once

Front cashier

Direct customer service experience

Experience handling money

Working very fast paced while multitasking

Maintaining a clean and orderly work station

Food preparation

Working very fast pace to prepare meals

Maintaining a fast work pace

Working under pressure

VOLUNTEER WORK

Patient care coordinator (2018/current)

Looking after Alzheimer’s patient

Ensuring that the patient eats

Ensuring the patient does not wander off

Ensuring their hygienic needs are met

Ensuring they remain calm and that their medication has been taken

Gives valuable experience with emergency situations

oHow to be resourceful

oHow to be calm, collected and patient

oThink fast

Spartan race (2018 Ottawa)

Raised awareness for children with disabilities

Directly raised 1,000$ for the Shriners Hospital for children

Ran In honour of the Shriners hospital

Chateauguay and Valley Irish Heritage Association Executive (2017/Current)

Member of the executive council for the Chateauguay and Valley Irish Heritage Association as the chairperson for the 2017 Queen’s Selection evening

Leadership skills, dedication and commitment.

Communication skills are required to organize and put together an evening successfully and arrangement donations, contestants, food, judges.

Montreal Princess of United Irish Societies of Montreal (2015-2016)

Representative of this entire community for a year.

This position required making public appearance on media, dealing with children, visiting hospitals, raising money for Christmas baskets and many other charitable events.

Chateauguay Queen (2015-2016)

As a current ambassador for the Chateauguay and Valley Irish Heritage Association,

Responsibilities to the public that require proper public speaking abilities, professionalism and public relations that involve various kinds of media.

Mexico (2013)

Built houses for underprivileged families just seven (7) hours below the Tijuana boarder for two (2) weeks.

Obtained basic experience in painting, carpentry, home décor and roofing

Obtained useful experience in witnessing first hand under-development

Received debriefing courses to help understand under-development.

*References available upon request



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