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Administrative Assistant Customer Service

Location:
Brampton, ON, Canada
Salary:
TBD
Posted:
December 10, 2018

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Resume:

LIBA RONGE

** ******** ***** ***: 416-***-****

Brampton, ON L6V 1K9 ac7w99@r.postjobfree.com

PROFILE & OBJECTIVE

A professional Administrative Assistant, with proven experience in administrative duties, providing support to (sales) management teams. Recognized as an energetic, efficient and tactful team player, who is a self-starter, possesses strong work ethics, and excels with minimal supervision. Seeking an employment position with emphasis on strong customer relations, administrative support and general office management.

EMPLOYMENT HISTORY

Operational Coordinator

MCRL Overseas Printing, Inc., Mississauga, ON 2014 – 2018 Supporting an operational tasks and managing general office duties, including administrative and accounting tasks, and customer service assistance. Go to person, coordinating between customers, management, production, and vendors. Implementing an exceptional communication and logistic skills.

Replied to customer inquiries and navigated them through technical (product and production), logistic (timeline and shipping) and financial aspects of our business

Assisted with printing projects: Obtained specs, supplied quotes, created sales order, instructed press team, followed up with production updates and changes, handled logistics, collected and processed payments, followed up with customer, and closed project

Inquired and analyzed costs, coordinated schedules, and managed changes to meet deadlines

Effectively communicated and coordinated between all levels of our company

Liaised with our vendors and customers

Entered sales orders, created invoices, collected and deposited payments, and balanced accounts

Processed and proofread payment invoices, refunds, credit payments, and expenses

Updated and maintained electronic databases and document management

Sorted, recorded processed inventory and fulfilment, electronic and paper mail and couriers

Responsible for general office maintenance and supplies

Continuously learned new products and systems to improve efficiency and cost Administrative Assistant

Siemens Canada – Building Technologies - Brampton, ON 2009 – 2012 Delivered comprehensive secretarial and administrative support to Executive Management team and coordinated activities with other departments. Assisted with multiple projects, while considering budget limits, working with priorities and tight deadlines.

Administratively supported EA, HR, Financial, PM, BD, and Sales heads

Created agendas, presentations and monthly reports for the EA and sales team

Followed through with matters, and liaised with management team and business groups

Managed calendaring, including booking travel arrangements for events and meetings

Liaised between management and business groups for the completion of action items

Assembled and distributed training and marketing materials

Assisted to Project Manager with updating, collating and distribution of business processes

Coordinated logistics of internal/external meetings, seminars and trainings LIBA RONGE 416-***-**** PAGE 2 OF 2

Arranged for catering, office supplies and equipment maintenance

Processed monthly expense reports and credit cards reconciliation for all executives

Set up purchase orders and processed invoice payments and cheque requisitions

Researched for new vendors, created cost analysis, and set up new vendor accounts

Assisted with on-boarding processes and relocation whereabouts

Maintained filing systems and coordinated monthly and annual record management

Assumed duties of Executive Assistant and Receptionist in their absence Administrative Assistant

HUB International Ontario Ltd. - Oakville, ON 2007 – 2008 Reported to the Human Resources Manager; ensured efficient running of office and reception area, interfaced with and provided administrative support to all levels of corporate personnel.

Supervised proper coverage for reception and mail-room area

Ensured calls were answered in a professional manner and visitors were greeted warmly

Assisted with written and electronic correspondence and reports as required

Ordered staff name plates, business cards, access cards, and parking permits

Ensured all office equipment, supplies and marketing material was properly maintained

Maintained telephone messaging system, extensions and long distance codes

Oversaw cleanliness, functionality and safety of the whole office

Assisted and coordinated move of the whole office and storage area to different city

Kept up to date record management as per GC RMMS

Carried out variety of projects for Executive, Financial, HR, and Commercial Line departments

Proofread for accuracy and processed invoices for payment

Acted as a back-up support for reception

CORE STRENGTHS

Administrative Support Database Management Windows 2003, XP, 2010

Office Management Invoicing MS Outlook

Communication Skills SAP MS Word

Customer Service QuickBooks MS Excel

Travel Arrangements Adobe MS PowerPoint

Meeting Arrangements Typing up to 40WPM MS Access EDUCATION & PROFESSIONAL DEVELOPMENT

Violence in the Workplace prevention Training (Siemens) - 2012

Protection Against Social Engineering (Siemens) – 2011

Business Conduct Guidelines (Siemens) – 2010

Administrative Excellence - York University – 2009

Fundamentals of Project Management - Sheridan College - 2008

Executive Office Assistant Diploma - CDI College - 2007



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