Donna Epstein

***** ********** ***, **** *****, FL 33498 donna ac7w96@r.postjobfree.com 561-***-****

Dedicated and talented Office Professional with more than 20 years of experience. Highly skilled in performing Accounts Payable and Accounts Receivable functions, including patient billing. Adept at liaising with insurance companies to resolve complicated claims. Excellent interpersonal communication skills.

Key Skills

Customer Service

Patient Scheduling

Patient Billing

Employee Scheduling

Insurance Claims

Bookkeeping

Accounts Payable

Accounts Receivable

Payroll

Experience Summary

DRIVE MEDICAL, Sept. 2011 – PRESENT

Service Coordinator

Recruit and train customer service employees.

Manage employee schedule.

Act as liaison between customers and company.

Answer customer questions.

Address and resolve any customer issues and complaints.

Report problems and unresolved issues to manager or director.

Write up reports of client and customer activity or complaints.

Present reports to company director or manager.

Devise ways to improve customer service.

Schedule meetings with prospective and existing customers.

LAWRENCE M. RAND, MD, June 2000 – July 2011

Billing Manager

Performed all billing for busy practice.

Liaised with Insurance companies.

Conducted bookkeeping functions, including AR, AP, and Payroll, using Medical Director Software and Quickbooks.

STEVEN STEIN, DDS., Sept. 1999 – July 2000

Office Manager / Accounting Clerk

Performed accounting and bookkeeping functions for a general dental practice, including AR, AP, and payroll.

Greeted patients and scheduled patient appointments.

Processed all patient billing and insurance claims.

Acted as a Dental Assistant, assisting dentist with procedures.

HYGEIA MEDICAL SUPPLY, May 1991 – Sept. 1999

Customer Service

Performed billing and data entry for one of the largest suppliers of medical equipment in the New York area.

Coordinated directly with customers, hospitals, doctors, and other healthcare professionals.

Resolved customer complaints and problems with insurance companies.

MICHAEL JOSEPH SALON & SPA, April 1989 – May 1991

Receptionist

Answered phones, booking appointments for clients and calling clients to confirm appointments.

Performed transactions for client services.

Greeted clients with a friendly smile and walked them to the proper station.

Kept the salon front clean, professional looking and inviting.

Sold appropriate retail to customers leaving the salon.

Served clients refreshments and beverages.

DR. BARRY FUSS, DDS., Sept. 1984 – April 1989

Receptionist

Welcomed patients and visitors in person or on the telephone.

Scheduled appointments in person or by telephone, notifying providers of patient’s arrival.

Ensured availability of treatment information by filing and retrieving patient records.

Maintained patient accounts by obtaining, recording, and updating personal and financial information.

Recorded and collected patient charges, filing, collecting, and expediting third-party claims.

Managed supply inventory, replenishing stock as needed.

Acted as a Dental Assistant, assisting dentist with procedures.

Education

Business Administration, Suffolk Community College, Brentwood, NY

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