Lewis Graham

**** *********** ***** 260-***-****

Indianapolis, IN 46236 ac7w8u@r.postjobfree.com

SUMMARY

A manager with expertise in people and category management in a variety of sales levels in the consumer products industries. A strong leader with excellent analytical skills that demonstrates the ability to develop relationship with team building, establishing rapport and credibility with clients, management and peers. A creative self-starter that takes initiative is organized and provides thorough follow through.

EXPERIENCE

Shoe Carnival Inc., Evansville, IN

General Manager, Indianapolis, IN, 2016 -

My responsibilities includes, customer service, recruiting, hiring, training, coaching, counseling the stall and inventory control in the selling of shoes and shoe accessories.

RadioShack Corporation, Fort Worth, TX

Store Manager, Fort Wayne, IN, 2013 - 2015

I was responsible for overall store operations profit and loss, inventory control, customer service, ordering supplies, recruiting, hiring, training and evaluating the staff, merchandising product, selling of product, setting sales goals for the store and the staff and holding them accountable, register reconciliation and daily bank deposit

inventory loss was less than .01% of store's $550,000 inventory volume for 2014

outstanding customer service award for 2014

GameStop Incorporated, Grapevine, TX

Store Manager, Fort Wayne, IN, 2004 - 2012

I supervised the recruitment, training and team building of a group of sales professionals in the selling of video gaming equipment, games and accessories while managing the overall operations of the store. From opening and closing procedures, recruiting, hiring, training and evaluating the staff, holding staff accountable for goals and customer service, inventory control, ordering supplies, bank deposits and register reconciliation, sales projections, goal setting, and overall profit and loss.

inventory loss to less than .01% of store's $750,000 inventory volume for 2007

the training and promotion of ten sales professionals to management positions

oversaw store growth from the first year of operation of sales of more than $250,000 to

sales over $1.5 million annually.

Verizon Wireless, New York, NY

Sales Manager, Fort Wayne, IN, 2001 - 2002

Oversaw store operations and a team of more than fifteen sales professions of wireless phone sales and service. We recruited and trained the staff to reprogram and repair our wireless line of products and change from the old 219 area code to the new 260 area code, while maintaining sales growth. My team was also responsible for taking payments from the wireless customers which required daily register reconciliation and bank deposits by a team of customer service staff professionals.

supervised 80% of the area code change for cell phones from the 219 to 260 for Fort Wayne, Indiana

supervised 15 sales staff personnel and seven call center professionals

Eastman Kodak Company, Rochester, NY

District Manager, Cincinnati, OH, 2000 - 2001

During my tenure with Kodak, I was the area manager responsible for the sales, promotions and training of the sales staff for the Midwest region in the advertising, merchandising, sales and service of the Kodak line of products for the northeast Indiana, northwest Ohio and the entire state of Michigan.

team executed 99% store coverage for the region

supervised a area of more than $75 million in annual sales

supervised more than 25 sales and support staff professionals

created promotional themes and advertisements through analyzed consumer research

and marketing trends for effective fact based sales results.

The Pillsbury Company, Minneapolis, MN

Sales Representative, Fort Wayne, IN, 1992 - 2000

I was responsible for twelve group accounts and more than 60 stores in the Indiana and Ohio territory in the sales, merchandising and advertising of the Pillsbury line of products. I also served as Sales Trainer for the new recruits for the northeast Indiana northwest Ohio area. I achieved 100% store coverage and marketed sales promotion for 27% increase in year over year sales for my territory.

Recruitment, promotion and training of more than 15 sales professionals

Won four national sales awards

Won nine regional sales awards

Won twelve Midwest division sales awards

EDUCATION

BS, Management, Purdue University, West Lafayette, IN

AAS, Industrial Engineering, Indiana-Purdue University, Fort Wayne, IN

PROFESSIONAL DEVELOPMENT

Life and Health Insurance Certification, Fort Wayne, IN

Microsoft Office Certification, Minneapolis, MN

Category Management 101 Course, Minneapolis, MN

The Dale Carnegie Training Course, Minneapolis, MN

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