Ke’le’ J. Cloutier Accomplished Administrative Assistant/Project Manager

Multi-faceted, dynamic professional with exceptional skills and expertise in wide ranging industries, dedicated to supporting and streamlining operations for organizations. Possess above and beyond standard of achievement and drive to see the execution of key projects from conception to completion. Creative problem solver adept in imparting out of the box solutions to resolve issues and simplify processes. Excellent communicator and team player; devoted to continuous professional development.

ADDITIONAL EXPERIENCE: Customer Based:

Service Coordinator, Capitol Computers, Augusta, ME, 2004-2005

Middle Market Administrator, United Healthcare, Inc., Austin, TX, 2000-2002

Executive Secretary, Commercial Indemnity Insurance, Austin, TX, 1998-2000

Areas of Expertise include:

Developing Marketing Campaigns

Office Administration

Quality Assurance

Business Development

Relationship Building

Project Management

Client/Vendor Relations

Remodelling

Data/Report Management

Construction

Problem Resolution

Dry wall; painting

Professional Experience

Extended time off for personal family matters 2/2018 – 11/2018

PERFORMANCE FOOD SERVICE, THE NORTH CENTER Augusta, ME 8/2016-2/2018

Receptionist

Held vital role of supporting daily operations of the organization through the execution of key administrative tasks.

Successfully scanned, labeled, and archived 5400+ delivered will call/invoices, with 100% accuracy, daily, answered incoming calls on main switch board dispatching them to the appropriate team.

Prepared daily mail drop for all Salesmen and populated sample requests produced by sales.

Developed internal correspondence that facilitated effective communication and transfer of information between departments.

Compiled and analyzed data from monthly reports and completed customer-based billing for 6300+ customers.

Developed and executed new database for ware wash procedures and tracking.

Successfully standardized office procedures and manuals.

STATE OF MAINE, DEPT. OF SUBSTANCE ABUSE AND MENTAL HEALTH August, ME 6/2014-6/2016

Office Assistant II

Oversaw diverse administrative functions, supporting all director-level projects and information-management processes, require making independent judgment in prioritizing assignments and selecting the most appropriate course of action within established operating procedures.

Composed correspondence and State Critical Incident reports with full discretion, revised letters for State Compliant Agencies regarding policy and contract changes, and schedule bi-weekly Critical Incident Committee meetings.

Successfully simplified procedures by reformatting the new provider Web Based reporting forms – reduced processing time by 45 minutes.

Created new procedure to seamlessly track wait list clients, generating comparison table to monitor client’s wait periods.

Created and published an online critical incident form for the contracted agencies to facilitate incident reporting.

REAL ESTATE RE-SALE Mt. Vernon, ME 5/2007-12/2013

Project Manager - Reconstruction and Design

Created and purchased real estate to prepare for re-sale, executed marketing campaigns and provided interior design consultation, utilizing previous design expertise.

Purchased real estate for flipping.

Interior Design and landscaping.

Maintain safety and state regulations and compliance and oversee through job completion.

Reading and drawing floor plans and blueprints.

Marketing and real estate research, prospecting, and portfolio billboards.

Sub-contractor and vendor relations.

Construction – self labored or contracted.

Managed banking, loans, cash purchases.

Performed inspection of properties.

Inventory, special needs accessible.

PERCHERON’S PEAK EQUINE TRAINING AND BOARDING STABLES, LLC Mt. Vernon, ME 5/2007-12/2013

Stable Owner

Built a 12-stall barn and Equine Facility, managed stable operations, including contract negotiations, vendor, supplier and sub-contractor relations.

Managed and scheduled Veterans, Farriers, Equine dentists, deliveries, potential new boarders, inspections, lessons and trainings, as well as an overflow of supplies and special needs materials.

All files, receipts, cash flow transactions, specific barn; equine schedules, meetings, calendars, appointments, all reports kept daily and logged for health and facility maintenance.

Boarder, trainer, and equine management; event coordinator, delegating tasks to ensure a clean safe environment.

Observed state regulatory departments to ensure State compliance and enforced regulations.

Patent of the Corner Feeder Cover.

Built and operated two successful business; trained horse owners and their horses, teaching and provided lessons daily. Prepared for Backyard Rodeo’s, campers and hosting Equine shows.

BANK OF AMERICA Brunswick, ME 7/2006-5/2007

Account Manager

Supported the organization’s mission by providing exceptional customer service in managing accounts

Performed cash transfers, withdrawals, and payments to accounts

Promoted available services and products to assist in money management.

PEPSI BOTTLING GROUP Augusta, ME 4/2005-7/2006

Administrator – Sales & Distribution

Successfully served as the Location Process Manager for the city, assisting the development and execution of special projects and performing vital administrative functions.

Created numerous reports to manage payments and account receivables, inventory, vehicle logs, and cost of goods.

Liaised with customers; addressed and resolved issues utilizing excellent customer service.

Education & Training

Management, Business Planning, Marketing, Sales, and Design Certification

SHEFFIELD SCHOOL OF INTERIOR DESIGN Austin, TX

High School Diploma

Edward Little High School, Auburn, ME

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