HARUNA ABDULLAHI

No. ** Olufemi Street off Nathan Street Surulere, Lagos

Tel: 080********, 081********

E-mail: ac7w7v@r.postjobfree.com, ac7w7v@r.postjobfree.com

PERSONAL DATA

PLACE OF BIRTH: Surulere, Lagos

SEX: Male

MARITAL STATUS: Married

STATE Kebbi State

Local Govt koko- Besse

Nationality Nigerian

Date of Birth January 20th 1986

PROFILE

• Push CV learning Center (Certificate of Completion) 2015

Verbal, Logical and Analytic Thinking of the Elite Employee Quest 2015.

• Push CV Learning Centre (Certificate of Completion) 2015

Specialization Test on Customer Service of the Elite Employee Quest 2015

• Push CV Learning Center (Certificate of Achievement) 2015

Advertising and Marketing

B.A History & International Relations 2014

Lagos State University, Ojo Badagry, Lagos.

• Sence Skill Enhancement Centre Certificate 2011

(Certified Good Customer Service)

SENIOR SCHOOL LEAVING CERTIFICATE 1998-2004

• Obele Community High School, Randle Avenue, Surulere

PRIMARY SCHOOL LEAVING CERTIFICATE 1992-1998 Yaba Model Primary school, Nathan Street, Ojuelegba Surulere

• Brilliant team player who is result oriented and like to see the success of the entire organization.

Sound interpersonal communication skills and good ability to transfer knowledge.

Speaks Hausa, English and Yoruba language.

Excellent skills in time management.

A good listener and careful in passing judgments; humble personality.

Composed and very good in planning Organizational skills to execute tasks in the work environment.

Speaks, writes and listen effectively and understand how to respond quickly and effectively to both internal challenges and external complaints.

A multiple task individual and can cope well under extreme pressure.

A team player and work well in a group.

I require little or no supervision to excel when the environment is right and the requirements from me are clearly spelt out by my superior.

Am very passionate about anything I do.

WORK EXPERIENCE:

CONTACT SOLUTION LIMITED (OUTSOURCING) Nov 2015-Till Date

PROJECTS HANDLED UNDER CONTACT SOLUTION LIMITED:

SAMSUNG ELECTRONICS WEST AFRICA April 2016-Till Date.

(PRESENT PROJECT)

SAMSUNG CALL CENTER /RELIEVE SUPERVISOR Jan 2018 -till date

Responsibilities:

• Follow up on escalated customer issue

• Disseminate new product information to the agents.

• Manage a team of call center agents

•Monitor queue and track inbound /outbound calls

• Take calls that agent cannot handle and available when an agent appears to need assistance

• Perform at least one monitoring evaluation with each agent every two weeks

• Attend to VOC cases (Voice of Customer)

(SAMSUNG CALL CENTRE AGENT) April 2016- DEC2017

Responsibilities:

• Receiving customer’s complaint, Service enquiry suggestion and feedback on product (Answer inbound calls courteously)

• Effective handling of Global Customer Interaction Center (GCIC) software

• First contact resolution (Trouble shoot technically)

• Enlighten Customer on product knowledge

• Follow up on customer`s request, Service enquiries and complaint and give feedback.

• Generate customer interest in the services and products of the company

• Member of Customer Satisfaction Team. (Evaluate problems of the customers and provide logical lasting solutions.

• Attend to escalated issues. (Delay in replacement, repairs at the Asc and part delivery information)

EXTRA-CURRICULAR ACTIVIES: Dec 2017-Till Date

FIRE SAFETY MARSHALL

Responsibilities:

•Raise alarm / call emergency services

• Assist disable people

•Direct staff to safe available exit routes

•Take part in the roll call at the fire assembly

• Report to fire service on their arrival

NIGERIA INTER-BANK SETTLEMENT SYSTEM (NIBSS) Feb –march 2016

(CALL CENTRE AGENT)

• Receiving customer’s complaint as regards their Bank verification number (BVN)

• Directing customers on how to resolve issues encountered regarding bank verification number

• Clarifying and enlighten customer’s on what to do before and after dialing the USSD code.

• Follow up on BVN issues and resolution from the BVN champion in the bank.

BRITISH AMERICAN TOBACCO (BAT) Nov 2015 –Feb 2016

(CALL CENTRE AGENT)

Responsibilities:

• Effective handling of Customer relationship Management (CRM) software

• Product Price Sensitization

• Create awareness on promo and how to participate in the promo.

• Attends to customer’s complaint, Service enquiries, suggestion and feedback.

ROYALSEC SERVICES COMPANY LIMITED June 2015 – Oct 2015

(SECURITY SYSTEMS & SERVICES)

CONTROL ROOM OFFICER

Responsibilities:

• Location Report

• Emergency

• CCTV Surveillance

OAK CAPITAL INVESTMENTS LIMITED 2011-2015 (CUSTOMER SERVICE EXECUTIVE & SALES)

One on one/phone customer interactions on Suggestions, service inquiries and feedbacks .

SUNNY INTERNATIONAL 2004-2006

• Sales Personnel

• Customer relationship Officer

CAREER OBJECTIVE

Working in a very challenging environment that will bring about full utilization of my personal abilities, educational and past work Experience

To make an impact to my immediate environment by achieving set goals and targets of the Organization I work and that will in turn bring about growth and development.

To also work as a team player with great team spirit contributing innovative ideas and untiring effort, giving nothing less but the best, and ensuring success is achieved always

SKILLS AND KNOWLEDGE

• Excellent Leadership qualities

• Strong Work

• Business Minded

ACTIVITIES AND INTERESTS:

I love meeting people writing, learning and listening.

ACHIEVMENT:

• Certificate of Recognition (Samsung Electronics West Africa) 2016

Employee of the year

• Certificate of Recognition (Consol Limited) 2018

Best Customer Service Representative August 2018

REFEREES

MOBOLUWADURO CDA (S/LERE) CONTACT SOLUTION LIMITED

CHAIRMAN SALES MANAGER

Alhaji Alamutu Ope Onasanya

080******** 080********, 080********

Contact this candidate