SUNANDA PANWAR

** ********* **, ********, ******* L7A 1Y8

647-***-**** ac7w7s@r.postjobfree.com

OBJECTIVE

To pursue a career in Administration where in my educational background and 5+ years of exceptional Administrative and Customer Service skills can be utilized to the maximum and contribute to the growth of the organization.

SKILLS SUMMARY

Professional in managing front desk reception, handling multi-line phone systems and providing administrative support to a large department

Self-Starter, Hardworking, problem solver and proactive, reliable and a true team player

Excellent interpersonal, oral and written communication skills

Strong time management skills with ability to multitask in a fast paced environment

Proficient in Microsoft Office applications, Sage 50 and Internet

Proven record of managing over 200+ customer accounts, resolving customer grievances and successful customer retention

Languages: Fluent in English and Hindi

EMPLOYMENT EXPERIENCE

Administrative Assistant (Short Term Contract) Oct 2018-Nov 2018

Office Team, Brampton

Booked and scheduled service calls for technicians

Answered and redirected incoming calls

Sent, received and prepared email correspondence

Handled and maintained data in Microsoft Excel and Word

Ordered office supplies and maintained inventory

Maintained timesheets of the technicians and workers of the warehouse

Worked on health and safety programme for the employees of the organization

Filed, opened and distributed incoming mails

Office Manager Aug 2018-Sep 2018

Flag Matrix Inc., Brampton

Responded to client requests & queries via phone and email in a professional and timely manner.

Accepted orders and executed them via email, phone and in personal

Maintained warehouse stock on Sage 50.

Received payments (credit cards, cash, cheque) generated invoices and handled accounts

Sorted mail, made courier arrangements.

Uploaded and managed product pictures on website

Administration Executive/Front Office Executive Oct 2016 – May 2018

Lancers Startup

Professionally and proactively greeted and welcomed clients and provided information requested in a service-oriented capacity, always ensuring the best customer service

Responded to client requests & queries via phone and email in a professional and timely manner.

Scheduled staff and clients appointments & meetings, arranged and managed conference bookings and room setups

Received payments (credit cards, NEFT, cheques) generated invoices and handled accounts

Handled ERP system of the organization

Assisted management with HR & recruiting programs, routing resumes, arranging interview schedules, and preparing interview reports.

Generated reports, presentations, policies and general correspondence documents and data entry using Microsoft Office.

Sorted mail, made courier arrangements and tracked all outgoing and incoming packages.

Managed Office supplies purchasing & inventory and maintenance of office equipment

Made arrangements and managed key events of the school like sports day, annual day etc.

Maintained attendance records for teaches and children.

Uploaded relevant pictures on website.

Assistant to Administrator

Pushpanjali Public School

Feb 2012 – Nov 2015

Answered incoming calls from customers to process orders

Writing and maintaining letters, reports, circulars and other relevant documents.

Creating clerical and computerized records and data entry of pupils and staff on MS Excel.

Keeping diaries and arranging appointments.

Ordering equipment and stationary.

Provided documentation and ongoing task management

Maintained hard copy backup of sensitive business information

Performed photocopying, filing, faxing and emailing for management as needed

EDUCATION

Bachelors of Commerce

Delhi University, 2006

REFERENCES

Available on Request

Contact this candidate