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Customer Service, Front Desk, General Clerical

Spring, Texas, United States
December 10, 2018

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**** ***** ****** **** ****: 225-***-****

Spring, TX 77388


A focus and results-driven professional with over 8 years’ experience where my customer service and front office skills were fully utilized for greater office efficiency and productivity.


•Strong Customer Service Skills

•Detailed Oriented

•Ability to Work Under Pressure

•Time Management

•Excellent Verbal and Written skills


•Quick Learner

•Multi-line Phone Experience

•Filing, Fax, Scanning, Copier

•Proficient in Microsoft Office including Excel, Outlook

•Front Desk Reception Experience

•Multitasking Skills

•Conflict Resolution Skills

•Data Entry Skills

•Cash Handling Experience


Pelican Bay Apartments, Baton Rouge, La

Assistant to Property Manager -09/2016-05/2017

• Accepted rental and deposit payments and prepared bank deposit slips on an on-going basis.

•Received all telephone calls and in-person visits and listened to resident’s requests, concerns and comments about community, repairs, rent and rules.

•Provided general clerical assistance to office by filing records, using 10-key calculators, copier, scanner and facsimile machines.

Dillard’s Department Store, Baton Rouge, La

Cashier - 07/2015-09/2016

•Engaged customers in a courteous, helpful and respectful manner and politely responded to customer’s inquiries and requests for support.

•Collected and processed payments from customers and entered into the POS system (including applying coupons and providing change and receipts).

•Performed additional duties as required including stocking, freight processing and price changes.

Principal Management Group of Houston, Houston, TX

Community Manager Assistant- 03/2008-04/2013

• Assisted with front desk duties with greeting guests, answering and transferring all calls to the appropriate person.

•Issued all processed incoming and outgoing mail, faxes, messages and courier packages and distributed among departments and personnel.

•Received 50-100 phone calls and emails daily for 5 Community Managers, where all inquiries, comments, and complaints were notated in detail.

•Responsible for collecting and entering HOA violations taken from community managers weekly inspections and entered them into database, where 100-300 violation letters were generated weekly and mailed to homeowner's.

Macy’s Department Store, East Brunswick, NJ

Sales/Cashier - 07/2005-09/2007

•Demonstrated knowledge of store products and services and using this knowledge to build sales by exercising the ability to meet or exceed hourly sales quotas and also adhering to customer service and loyalty program standards.

•Illustrated an enthusiastic and positive attitude and displayed ability to work as a team player in a fast-paced environment.

•Responsible for counting money in cash drawers at the beginning and ending of shifts to ensure that amounts were correct and that there was adequate change.


Associate of Science Degree in Business Administration

Atlanta Metropolitan State College, Atlanta, GA

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