ERP Analyst, ERP Consultant, Business Analyst, Data Analyst
Resume:
Natasha Milenkovska Talevska
************@*****.***
Dimche Lahchanski 72-5
Macedonia
https://mk.linkedin.com/in/natasha-milenkovska-3928a746
natasha.mt
PERSONALSTATEMENT
A successful and highly experienced ERP (financials, warehouse and material management, manufacturing, payroll, HR, CRM) analyst and consultant, excellent with database development, data analysis and reporting. Energetic presenter and confident communicator with the ability to circulate information in a way that is clear, efficient, and beneficial for end users. Creative in finding solutions to problems and determining modifications for optimal use of organizational data and business goals. Now aiming to deliver similar results in a challenging new opportunity.
WORK EXPERIENCE
ICT engineer
FOD DOOEL, Novaci, Macedonia
Dec 2017-date
As ICT engineer for this machine processing company, my responsibilities include:
- Participate in requirements analysis process with stakeholders, asking probing questions to translate business needs in order to build and design reporting solutions (metric management, dashboards, enterprise performance management)
- Work with technical team to write the detailed and functional design of new improvements in ERP system
- Management and implementation of ERP projects, identifying general ERP issues and execution plan
- Develop simple or complex, ad-hoc dynamic reports (Crystal Reports)
- Develop and selectively participate in client presentations by preparing, analyzing and presenting data in the right form (graphs, charts, tables or pivot tables) for decision-making and problem-solving issues (MS SQL, Crystal Reports, Power BI, Tableau, Active Reports and other Office tools)
- Moving data between different platforms (MS Excel, MS Access, MS SQL, XML, TXT)
- Business/data analysis and consultancy with user groups (production department, financial department, commercial department, planning department and assets department) to collect, collate, and document current systems state, as well as data requirements
- Document system changes and analyzing exceptions
- Manage business user interactions including requirements gathering, testing, training and post-implementation support, estimate time frames and resources required to successfully implement work stream assigned to on project
- Handle users support requests and ensure a timely and efficient service
- Analyze and troubleshoot ERP system issues reported by end users
- Developing procedures to ensure integrity of ERP system and databases
Head of department of shared services
FOD DOOEL, Novaci, Macedonia
Dec 2012 - Dec 2017
As Head of department for this machine processing company, my responsibilities included:
- Responsible for the execution and the handling of specific operational tasks IT, human resources, legal, public procurement and compliance units;
- Increase the quality and professionalism of support processes for the business
- Create a higher degree of strategic flexibility
- Help determine resource requirements
- Responsible for managing and optimizing ERP system
- Participate in requirements analysis process with stakeholders, asking probing questions to translate business needs in order to build and design reporting solutions (metric management, dashboards, enterprise performance management)
- Building an effective partnership between all units and departments;
- Work with technical team to write the detailed and functional design of new improvements in ERP system
- Monitor and report service quality
- Management and implementation of ERP projects, identifying general ERP issues and execution plan
- Provides strategic, expert advice and consultation on the design and implementation of effective administrative and business processes, that include process analysis, redesign, re-engineering, and organizational effectiveness
- Develop and selectively participate in client presentations by preparing, analyzing and presenting data in the right form (graphs, charts, tables or pivot tables) for decision-making and problem-solving issues (MS SQL, Crystal Reports, Active Reports and other Office tools)
- Business/data analysis and consultancy with user groups (production department, financial department, commercial department, planning department and assets department) to collect, collate, and document current systems state
- Interprets results of analyses, identifies trends and issues (forecasting), and develops alternatives to support business objectives
- Resolve complex issues where analysis of situations / data requires in-depth knowledge
- Lead cross-functional teams
- Define and manage Service Levels Agreements as well as associated governance and project management
- Creating business process flows and diagrams
5 years arrangement, during the restructuring period, in the organizational meaning. New units was formed, like HR, Public Procurement, Legal and Commercial was separated from Financials.
ICT engineer
FOD DOOEL, Novaci, Macedonia
Dec 2010 - Nov 2012
As ICT engineer for this machine processing company, my responsibilities included:
- Participate in requirements analysis process with stakeholders, asking probing questions to translate business needs in order to build and design reporting solutions (metric management, dashboards, enterprise performance management)
- Work with technical team to write the detailed and functional design of new improvements in ERP system
- Management and implementation of ERP projects, identifying general ERP issues and execution plan
- Develop simple or complex, ad-hoc dynamic reports (Crystal Reports)
- Develop and selectively participate in client presentations by preparing, analyzing and presenting data in the right form (graphs, charts, tables or pivot tables) for decision-making and problem-solving issues (MS SQL, Crystal Reports, Active Reports and other Office tools)
- Moving data between different platforms (MS Excel, MS Access, MS SQL, XML, TXT)
- Business/data analysis and consultancy with user groups (production department, financial department, commercial department, planning department and assets department) to collect, collate, and document current systems state, as well as data requirements
- Document system changes and analyzing exceptions
- Manage business user interactions including requirements gathering, testing, training and post-implementation support, estimate time frames and resources required to successfully implement work stream assigned to on project
- Handle users support requests and ensure a timely and efficient service
- Analyze and troubleshoot ERP system issues reported by end users
- Developing procedures to ensure integrity of ERP system and databases
Engineer developer – designer
FOD DOOEL, Novaci, Macedonia
May 2008 - Nov 2010
As Engineer developer-designer for this machine processing company, my responsibilities included:
- Work with technical team to write the detailed and functional design of new improvements in ERP system
- Implementation of ERP projects, identifying general ERP issues and execution plan
- Develop simple or complex, ad-hoc dynamic reports (Crystal Reports)
- Develop and selectively participate in client presentations by preparing, analyzing and presenting data in the right form (graphs, charts, tables or pivot tables) for decision-making and problem-solving issues (MS SQL, Crystal Reports, Active Reports and other Office tools)
- Moving data between different platforms (MS Excel, MS Access, MS SQL, XML, TXT)
- Business/data analysis and consultancy with user groups (production department, financial department, commercial department, planning department and assets department) to collect, collate, and document current systems state, as well as data requirements
- Manage business user interactions including requirements gathering, testing, training and post-implementation support, estimate time frames and resources required to successfully implement work stream assigned to on project
- Handle users support requests and ensure a timely and efficient service
- Analyze and troubleshoot ERP system issues reported by end users
- Developing procedures to ensure integrity of ERP system and databases
Senior programmer/software developer
Megasoft Infocentar, Bitola, Macedonia
Nov 2002 – May 2008
As a senior programmer for this IT Company, my responsibilities included:
- Lead, develop, optimize and maintain complex data and reporting solutions (creating tables, views, stored procedures, triggers, error handling, etc.)
- Develop project plans, including accurate timelines, project documentation, and performance benchmarks for the development of SaaS
- Successfully completed FMS (Farm Monitoring System) for Macedonia, project leaded by FADN
- Work in coordination with the Project Manager, understand the client requirements, and draft a flowchart accordingly
- Performing program design, coding and development
- Monitoring and Reporting Progress
Programming languages: VB.Net, VB
Reporting tool: Crystal Reports, Active Reports
Database: MS SQL, Access
Programmer/software developer
Megasoft, Bitola, Macedonia
Nov 2000- Aug 2002
As a senior programmer for this IT Company, my responsibilities included:
- Develop project plans, including accurate timelines, project documentation, and performance benchmarks for the development of SaaS
- Performing program design, coding and development
- Contributing to architectural vision and writing coding to solve new and exciting problems
Programming languages: Visual Basic
Reporting tool: Crystal Reports, Active Reports
Database: MS SQL, Access
KEY SKILLS AND COMPETENCIES
- Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
- Proficiency in SQL Server/T-SQL programming, Access, Crystal Reports, Visual Basic and Excel
- Experience working with and trouble-shooting ERP products
- Expert in assessing, defining, and documenting client needs
- Ability to plan, track, and follow-up project through multiple phase
- Skilled in training clients and solving technical problems
- Excellent knowledge on the fundamentals of Finance, Accounting, Manufacturing, CRM, Warehouse, Inventory, Payroll
- Flexible and adaptable in regards to learning and understanding new technologies
SOFT SKILLS
- Strong interpersonal and communication skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong problem solving and troubleshooting skills
- Proven analytical and problem-solving abilities
- Experience working both independently and in a team-oriented, collaborative environment
- Keen attention to detail
- Ability to communicate clearly and effectively to diverse stakeholders or users
- Pragmatic and entrepreneurial approach
- Highly logical, self-motivated
EDUCATION
M.Sc. Information and communication technologies
St. Clement of Ohrid University of Bitola, Macedonia
2008-2012
B.Sc. Informatics
Ss. Cyril and Methodius University of Skopje, Macedonia
1995-2000
COURSES AND CERTIFICATIONS
- SIX SIGMA YELLOW belt; License 412***********, International Six Sigma
Institute, 2017
- Training for public procurement, Ministry of finance, Macedonia, 2010
- Oracle Database 10g: Administration Workshop I, Oracle AS 10g R3: Java programming, Oracle University, 2008
- Study visit for management and analysis of data with PS Axis and SAS, Statistic Sweden, 2005
HOBBIES & INTERESTS
- Reading
- Yoga
- Health and fitness
- Walking
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