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Sales Customer Service

Location:
Lagos, Lagos, Nigeria
Salary:
200000
Posted:
December 10, 2018

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Resume:

EHIMIAGHE IKHUEMEN

** ****** ******* *****, ***** state, Nigeria

Phone: +234 (0-703*******

Email : ac7w2x@r.postjobfree.com

Professional Summary

An experienced Sales man with outstanding sales achievements across different sectors. Adept at identifying clients, closing sales deals, maintaining sales and surpassing sales targets. Detail oriented with strong communication and Persuasive skills, who is also proficient in the use of Microsoft Office and Sales CRM. A team member that engages with other team members effortlessly and harmoniously but also great at taking leads on tasks. Work Experience

Position: Sales team lead, 10/2015 –till date

WAKANOW LIMITED, Lagos, Nigeria

(The biggest online travel agency in Nigeria)

Duties:

Leading the Sales Strategy and Business research activities in the Organization

Taking leads on identifying potential new Customers, selling the different packages of the Business to the Customers and maintaining Business relationships

Reviewing customer complaints and proffering workable solutions to challenges faced by Customers on flights booked

Weekly analysis of Customer information and comprehensive report on monthly sales

Researching on prospective target markets and active initiations to acquire these markets

Assisting the Finance department on information for end of month analysis on sales

Ensuring Customer satisfaction at the point of request and delivery of services

Assisting the Administrative department to fulfill requests ensuring and needs are met in a timely and efficient manner

Identifying and reconciling errors in client data to ensure accurate business information

Monitoring key performance indicators to determine growth opportunities Position: Sales and Customer Relations Officer, 09/2014 to 09/2016 MTN Nigeria Communications Limited, Lagos

(MTN is Africa’s leading cellular communication network) Duties:

Monitored and responded to customer network issues via telephone and computer emails as well as maintained client’s records via the Company’s database

Successfully conducted daily Customer profile updates, records, accounts and data changes

Handled Marketing Sessions and Strategies Weekly

Successfully achieved great customer engagements on new products and existing Products

Conducted data collection and computation of Customers for Company profiling

Took lead on marketing strategy meetings

Provided assigned Corporate Customers with products and services relevant to their Businesses Position: Sales Executive, 04/2013 to 08/2014

Fan Milk Company - Lagos State, Nigeria

Duties:

Promoted new products and drove customer engagements

Identified and took leads on Customer follow-ups

Met sales targets by over 22% and maintained existing clients and customers

Managed Business relationships of stakeholders

Advised customers about delivery schedules and after-sales services

Recorded and presented Sales activities for Sales forecast and Sales end of month activities and meetings

Updated the Sales team lead weekly with feedback and researched information on sales trends Position: Commerce Teacher, 03/2013 - 02/2014

National Youth Service Corps- Ojota Senior Secondary School, Lagos (Voluntary)

Developed and taught Commerce learning Modules for Seniors

Conducted periodic assessments based on lessons taught

Engaged Students in extra-curricular activities

Prepared assessment questions for the Students with feedback on their performance

Examination Supervisor for various JAMB and General Certification Examinations (GCE) Education

2008 – 2012 Novena University, Delta State, Nigeria

B.Sc. (Honors)Business Administration (Second Class Upper Division)

Completed a research paper:” Impact of Social responsibility and Business ethics on Organizational efficiency’’

2000 – 2006 Ase Secondary School, Edo State, Nigeria.

West Africa Senior Secondary School Certificate Examination (WASSCE) Key Competencies and Skills

Proficient in the use of Microsoft Office

New Product Introduction

Sales CRM

Sound communication and persuasive skills

High customer service and conflict resolution skills

Ability to multitask and deliver effectively and efficiently

Ability to analyse data for meaningful information and application

Ability to assess situations, identify challenges and provide workable solutions

Ability to achieve and maintain cohesive working relationships with internal and external partners

Developed aptitude for creativity and innovation Other Achievements

Thesis and Publication: Impact of Social responsibility and Business ethics on Organizational efficiency

Sales team lead-Wakanow Limited: For about 3 years I have met and surpassed different sales targets. For year 2018, I have surpassed the monthly targets thus far by an average 40% Interests

Research, Business Strategy, meeting and engaging with new people and Travelling. OTHERS

Poise Graduate Finishing School (Full Employability Skills Training)

Customer Service Certification (MTN 2014)

References available upon Request



Contact this candidate