EHIMIAGHE IKHUEMEN
** ****** ******* *****, ***** state, Nigeria
Phone: +234 (0-703*******
Email : ac7w2x@r.postjobfree.com
Professional Summary
An experienced Sales man with outstanding sales achievements across different sectors. Adept at identifying clients, closing sales deals, maintaining sales and surpassing sales targets. Detail oriented with strong communication and Persuasive skills, who is also proficient in the use of Microsoft Office and Sales CRM. A team member that engages with other team members effortlessly and harmoniously but also great at taking leads on tasks. Work Experience
Position: Sales team lead, 10/2015 –till date
WAKANOW LIMITED, Lagos, Nigeria
(The biggest online travel agency in Nigeria)
Duties:
Leading the Sales Strategy and Business research activities in the Organization
Taking leads on identifying potential new Customers, selling the different packages of the Business to the Customers and maintaining Business relationships
Reviewing customer complaints and proffering workable solutions to challenges faced by Customers on flights booked
Weekly analysis of Customer information and comprehensive report on monthly sales
Researching on prospective target markets and active initiations to acquire these markets
Assisting the Finance department on information for end of month analysis on sales
Ensuring Customer satisfaction at the point of request and delivery of services
Assisting the Administrative department to fulfill requests ensuring and needs are met in a timely and efficient manner
Identifying and reconciling errors in client data to ensure accurate business information
Monitoring key performance indicators to determine growth opportunities Position: Sales and Customer Relations Officer, 09/2014 to 09/2016 MTN Nigeria Communications Limited, Lagos
(MTN is Africa’s leading cellular communication network) Duties:
Monitored and responded to customer network issues via telephone and computer emails as well as maintained client’s records via the Company’s database
Successfully conducted daily Customer profile updates, records, accounts and data changes
Handled Marketing Sessions and Strategies Weekly
Successfully achieved great customer engagements on new products and existing Products
Conducted data collection and computation of Customers for Company profiling
Took lead on marketing strategy meetings
Provided assigned Corporate Customers with products and services relevant to their Businesses Position: Sales Executive, 04/2013 to 08/2014
Fan Milk Company - Lagos State, Nigeria
Duties:
Promoted new products and drove customer engagements
Identified and took leads on Customer follow-ups
Met sales targets by over 22% and maintained existing clients and customers
Managed Business relationships of stakeholders
Advised customers about delivery schedules and after-sales services
Recorded and presented Sales activities for Sales forecast and Sales end of month activities and meetings
Updated the Sales team lead weekly with feedback and researched information on sales trends Position: Commerce Teacher, 03/2013 - 02/2014
National Youth Service Corps- Ojota Senior Secondary School, Lagos (Voluntary)
Developed and taught Commerce learning Modules for Seniors
Conducted periodic assessments based on lessons taught
Engaged Students in extra-curricular activities
Prepared assessment questions for the Students with feedback on their performance
Examination Supervisor for various JAMB and General Certification Examinations (GCE) Education
2008 – 2012 Novena University, Delta State, Nigeria
B.Sc. (Honors)Business Administration (Second Class Upper Division)
Completed a research paper:” Impact of Social responsibility and Business ethics on Organizational efficiency’’
2000 – 2006 Ase Secondary School, Edo State, Nigeria.
West Africa Senior Secondary School Certificate Examination (WASSCE) Key Competencies and Skills
Proficient in the use of Microsoft Office
New Product Introduction
Sales CRM
Sound communication and persuasive skills
High customer service and conflict resolution skills
Ability to multitask and deliver effectively and efficiently
Ability to analyse data for meaningful information and application
Ability to assess situations, identify challenges and provide workable solutions
Ability to achieve and maintain cohesive working relationships with internal and external partners
Developed aptitude for creativity and innovation Other Achievements
Thesis and Publication: Impact of Social responsibility and Business ethics on Organizational efficiency
Sales team lead-Wakanow Limited: For about 3 years I have met and surpassed different sales targets. For year 2018, I have surpassed the monthly targets thus far by an average 40% Interests
Research, Business Strategy, meeting and engaging with new people and Travelling. OTHERS
Poise Graduate Finishing School (Full Employability Skills Training)
Customer Service Certification (MTN 2014)
References available upon Request