Joao (JP) Oliveira

778-***-**** / 604-***-**** ● ac7vwm@r.postjobfree.com

Qualifications

Over 10 years of experience in administration, customer service and management.

Strong background and demonstrated ability in project management.

Professional communication skills include fluency in English, Portuguese and Spanish.

MBA in Project Management

Professional Experience

Product Category Specialist

May 2018 - Present

Core-Mark International, Vancouver, BC

- Plan, draw and setup new stores;

- Rearrange stores to reflect planograms;

- Merchandise and Sales;

- Prepare reports for management

Financial Advisor (Promotion) Sep 2017- May 2018

Scotiabank - The Bank of Nova Scotia, Vancouver, BC

- Build and maintain client bases, keeping current client plaens up-to-date and recruiting new clients on an ongoing basis;

- Contact clients periodically to determine if there have been changes in their financial status;

- Devise debt liquidation plans that include payoff priorities and timelines;

- Implement financial planning recommendations, or refer clients to someone who can assist them with plan implementation.

Customer Service Representative Jan - Sep 2017

Scotiabank - The Bank of Nova Scotia, Vancouver, BC

- Cash reconciliation;

- Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, and inquiries about checking and savings accounts transactions.

Store Support Supervisor (Part Time) Apr 2017- Mar 2018

Whole Foods Market, Vancouver, BC

- Cash and ERP reconciliation;

- Coordinate and supervise Customer Service and Cashiers;

- Manage work flow and resolve difficult customer needs and questions,

- Assist on new Team Members training.

Senior Finance and Administrative Assistant Aug-Nov 2016

United Nations Refugee Agency (UNHCR Brazil)

- Interpreting and processing of entitlements, issuance of contracts and maintenance of personnel records and files

- Arrange for distribution together with the appropriate inventory records;

- Process and oversee financial transactions, accounts payable, accounts receivables, vouchers, etc.

- Preparing the financial reports in the accounting and finance system as per the instructions received from the seniors.

- Maintain, update, and retrieve the financial information from the financial database and system (ERP).

Travel Manager 2013-2016

United Nations Development Programme (UNDP Brazil)

- Monitor monthly budget;

- Project Reporting on monthly basis;

- Administrative and financial management of about 45,000 tickets issued yearly for the United Nations Agencies in Brazil, as well as Daily Subsistence Allowance (DSA) and Terminal Expenses payments.

- Oversee payments on UNDP’s ERP.

Environment Program Executive Assistant (bilingual) 2008-2013

United States Agency for International Development - USAID Brazil

- Management support for office operations and program activities for the environment portfolio (US$ 14 million/year).

- Executive administrative and financial assistant, acting as bilingual assistant.

- Advanced source of procedural advice on USAID rules, regulations and procedures.

- Focal point for disaster relief, assigned as Deputy Mission Disaster Relief Officer, acting as Project Manager.

Motor Pool Logistics Supervisor 2006-2008

United States Embassy Brasilia, Brazil

- Supervision and Coordination of 30 drivers, mechanics and fleet.

- Coordination of official visits, Congress Delegations (CODELs), 3 Secretary of State visits and 1 Presidential visit.

Purchasing Agent 2003-2005

United States Embassy Brasilia, Brazil

- Embassy’s Sub-Cashier

- Local and international purchases

- Supervisor of two employees’ work

Money Exchange Operator / Cashier 2001-2003

Citibank S.A.

-Responsible for the Citibank Branch at the U.S. Embassy, Brasilia

-Money Exchanging

-Local Treasurer

Specific Knowledge

-Fluent written and spoken English. Period of experience in the USA - 1998 and 2006, teaching English in Thailand in 2005 – 8 months, and Greece, Turkey, India and New Zealand 2005/6 – 5 months.

-Fluent written and spoken Spanish. Period of experience in different countries (1997) – 1 year and 3 months – Peru, Bolivia, Chile, Argentina, Paraguay, Ecuador, Colombia and Mexico.

-French – Basic level on writing, reading and speaking

Education Level: Post Graduation

Institution: Fundação Getúlio Vargas (FGV)

Course: Master in Business Administration – MBA in Project Management

Graduation: April 2011.

Institution: Instituto de Ensino Superior de Brasília (IESB)

Course: Business Administration – Graduated December 2004.

Awards

-Meritorious Honor Award – Exemplary transportation services in support of President Obama’s visit to Brazil – March 2011.

-On The Spot Cash Award – Extraordinary efforts and dedication as a dispatcher, transportation and logistics coordination for President Obama’s visit to Brazil – March 2011.

-Extra Mile Awards for exemplary service and extraordinary effort for Secretaries Hubbard and Gutierrez visit to Brazil, November 2007.

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