Carol (Chao) Chen

**** ********* ******, ********, ** R3T 2R4 • 204-***-**** • ac7vw0@r.postjobfree.com

PROFILE

-Hands-on experience in customer services, and office administration

-Detail-oriented and caring; excellent communications and problem-solving skills

-Fluency in English and Chinese; proficiency in office software such as Word, Excel, PowerPoint

EDUCATION

-Bachelor of Economics, University of Manitoba.

-Have passed one of the Actuarial exams. Registered CSC test in December.

WORK EXPERIENCE

Customer Service

CanTalk Canada Winnipeg, MB Jul 2018-Present

-Receiving inbound customer service calls.

-Providing excellent customer support.

-Working with internet based software.

-Identify customers’ needs, clarify information, research the issue and provide solutions and/or alternatives.

Server

MoMo Korean and Japanese Restaurant Winnipeg, MB Jan 2018-Present

-Provided excellent customer services to customers; worked closely with other restaurant staff to ensure high customer satisfaction

-Excellent multitasking skills of customer service, cashing, cleaning and order taking

-Ability to work under stress and great attention to details

Administrative Assistant

Easy World Consulting Winnipeg, MB May 2017-Dec 2017

-Performed duties of reception, filing, archiving, customer service, and external communications

-Prescreened files to ensure completeness/ integrity; handled confidential/sensitive documents

-Conducted analysis and proposed solutions to improve procedures and database

On-Call Exam Invigilator Winnipeg, MB Sep 2016-Apr 2018

University of Manitoba

-Set up exams by laying out seating, stationery, equipment, and test materials

-Instructed examinees; Invigilated exams; handled irregularities according to strict procedures

Customer Services Rep Dalian, China Jun 2014 – Sep 2014

Ping An Insurance

-Served clients to meet their needs; answered questions about products and services

-Performed clerical tasks such as filing, typing, labeling, and billing

VOLUNTEER EXPERIENCE

Team Leader Malaga, Spain Sep 2018

Chinese Group for the World Masters of Athletics

-Create an inspiring team environment with an open communication culture.

-Set clear team goals and Oversee day-to-day operation.

-Encourage creativity and risk-taking and Suggest and organize team building activities.

Customer Services Rep Winnipeg, MB Dec 2015- Sep 2016

Group of Chinese Women in Winnipeg Winnipeg, MB Dec 2015- Sep 2016

Language Exchange Program University of Manitoba Winnipeg, MB Sep 2014-Dec 2014

University of Manitoba

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