OMO-OLAOYE REMI

****-**** ******** *****, *********, ON N2C 2H7 H: 647-***-**** C: 647-***-**** ac7vvv@r.postjobfree.com

SUMMARY

I am an enthusiastic, self-motivated and confident individual who always strives to achieve high standards in whatever I undertake. I am computer literate. I have excellent communication, organizational, practical and office skills, which I have achieved during my education and work experience. My career achievements confirm flexibility and the ability to become quickly effective and productive in changing roles and environments. Looking to provide intensive and efficient services that will strengthen the organization's corporate goals.

SKILLS

Reports generation and analysis

Customer Service, Sales and Administrative experience

Microsoft Office (Word, Excel, PowerPoint) Proficiency

CRM system use

Problem solving

Domestic and International experience

Tourism and hospitality expert

Quick learner and excellent communication skills

EXPERIENCE

10/2018 to Current

Customer Service Rep/Call Centre Agent

Crawford & Company(Canada) Inc Waterloo, Ontario

Receive calls on Insurance claims

Complete, Record and assign First Notice of loss

Data Entry

Problem Solving

Strong knowledge of Microsoft office

06/2009 to 05/2018

Flight Attendant/Administrative Assistant

ARIK AIR NIG LTD, Arik Air Aviation Center Lagos, Nigeria

Safety and comfort of local and international passengers

First Aid administration

Data entry experience

Took minutes at executive meetings

Clerical work

01/2009 to 06/2009

Customer Service Rep/Call Centre Agent

Zain Telecommunications Lagos, Nigeria

Handled customer inbound calls

Solving customer telecommunication queries

Data saving using Microsoft office and CRM programs

Service recovery by outbound calls

01/2008 to 11/2008

Customer Service Rep/Call Centre Agent

MultiChoice Nig. Ltd Lagos, Nigeria

Handled Inbound calls

Handling and Solving Customer Complaints based on cable network issue

receiving payments online

service activation and troubleshooting

mediated between customers and banks to reconcile accounts

01/2008 to 11/2008

Customer Service Rep/ Call Centre Agent

MultiChoice Nig. Ltd Lagos, Nigeria

Handling and Solving Customer Complaints based on cable network issue

receiving payments online

service activation and troubleshooting

mediated between customers and banks to reconcile accounts

03/2007 to 12/2007

P.R.O

Opson Consultants Centurion, South Africa

Creating international awareness for the firm

Sourcing for clients locally and internationally

Receiving clients and solving customer queries

Travel and tourism arrangement

Immigration administrative assistant services

03/2006 to 01/2007

Tax Collector

Owerri North Local Govt Council Imo, Nigeria

EDUCATION AND TRAINING

2015

Graduate Of Masters: Public Administration

University of Lagos Akoka, Lagos, Nigeria

2005

Bachelor of Arts: Philosophy

University of Lagos, Akoka, Nigeria Lagos, LA, Nigeria

ACTIVITIES AND HONORS

Certification in Call Centre, Customer Care Management and Basic Computer Literacy

Member, Alumni Association of University Of Lagos

Proficiency in Business Management, Nigerian Institute of Management (NIM)

REFERENCES

Referees Will be available on request

INTERESTS

Working out, Volunteering, Reading, Travelling & exploring new possibilities in any area I find myself.

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